Customer Service Admin Assistant
Resume:
east stroudsburg PA *****
********@*****.***
Objective
To obtain a position that will enable me to use my strong organizational skill, experience, and work ethic to be in a growing
environment with like-minded individuals
Education
Union Hill High School
Union City, NJ
Completion: June 2001
Professional Experience
New Jersey Truck Stop
Cashier 2016-2021
●Assisted customers in person or on the phone, provided excellent customer service, received payments by cash, checks,
credit cards etc. Guiding and solving enquiries of customers.
●Closing of store, which included counting down cash registers; report inquiries which included, refunds, and credit card receipts.
●Certified as a scale master operator
●Worked in the Comdata System processing company checks such as Comchecks, EFS checks and T checks.
JKM Specialties
Accounts Receiving /Receptionist 2013-2015
●Performed Receptionist duties such as shipping and receiving invoices.
●Organization of workplace. Processing and filing invoices. Customer service as well as working on Microsoft Word,
Excel and Power Point.
Pitney Bowes/ Bank of America 2002-2013
Customer Service Team Lead
●Perform duties and special request as assigned by management to include but not limited to: mail services, shipping & receiving, fax services, admin assistant to manager, etc.
●Balance workload, provide guidance and direction to team; serve as a focal point for communication with customer and company personnel.
●Deploy staff as required while prioritizing workload assignments.
●Act as workflow coordinator to manage projects as needed outside normal duties.
●Ensure operating and quality standards are met based on services objectives.
Pitney Bowes Management Services 2001-2002
Customer Services associate
●Problem solving, creative thinking skills and the ability to make sound and logical decisions.
●Work with outside vendors to ensure timely maintenance on all mail center equipment.
●Pre-sorting and sorting inter office mail.
●Managed all Accountable mail for the NJ and PA branches.
●Processed U.S. certified and express mail.
Qualifications
●Fluency in: English and Spanish
●Strong organizational and communication skills
●Word, Excel, Power Point, Pitney Bowes Arrival System, FedEx Outlook
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