FAUSTA GUERTLER

*** ****** ******* ****, **************, TN 37075 C: 615-***-**** advhju@r.postjobfree.com

PROFESSIONAL SUMMARY

Professionally trained Patient Service Specialist with experience ensuring high standards of competent care for a wide

variety of patients.

SKILLS

Professional demeanor Registrar Experience

Ability to multi-task in fast pace environment Strong patient relation skills

Interpersonal skills Compassionate

High energy Credit Card/ Payment Processing

Exceptional communication skills Professionally trained in Epic and Meditech

Explains policies clearly Organizational skills

Meticulous attention to detail Meets productivity standards

Reliable team player EMR data base experience

MS Windows proficient Maintains confidentiality

Passion to create a positive patient experience Works well under pressure

WORK HISTORY

Patient Service Specialist 10/21 to Present

Vanderbilt Multispecialty Clinic Hendersonville-128 North Anderson Lane Hendersonville, TN 37075

Conduct patient check-in and check-out

Ensures point of service collections

Schedules appointments through clinical communication or direct request

Medical record requests, scanning into patient charts, and filing

Verify primary and secondary insurances

Manage inbound/outbound calls

Manage closing balances on account

Provides service to patients either pre appointment, during or post appointment with guidance

Provides patient services to multispecialty clinics

Check- in and check- out for labs, ultrasounds, x-ray, CT scans

Manage physician schedules

Obtain prior authorizations and referrals

Medical Office Specialist, 02/20 to 7/20

Restore Life Behavioral Health-100 Country Club Drive Hendersonville, TN 37075

Managed Front Office

Prepared office each morning for opening

Prepared charts for new patients

Checked patients in and out of office, using EMR database

Verified all primary and secondary insurances

Collected co-pays, coinsurance and deductibles

Answered multi-line phone systems for Hendersonville and Clarksville Offices

Managed all opening and closing balance on offices accounts

Collected delinquent funds on patient accounts

Closed up office at end of day

Managed office parties, birthdays, holidays, baby showers and luncheons

Registrar, 10/18 to 05/19

Parallon/HCA- 552 Metro Plex Drive Nashville, TN 37211

Treat each patient with upmost respect and kindness

Register Patients in a timely manner

Always adhere to HIPPA when working with patients

Verify patient demographics, record in EMR database

Make sure all Consent Forms are explained and signed

Verify patient’s primary and secondary insurances

Collect all insurance cards and ID to scan in Front Office Scanning data base

Correctly calculate and collect patient portion amounts due at time of services

If patient is uninsured offer the Medicaid Pending, Charity, and Uninsured Programs

Advise patient of prompt pay discounts and uninsured payment discounts

Patient Care Liaison, 01/2015 to 04/2016

HCA National Contact Center Management – 510 Hospital Drive Madison, TN, 37115

Scheduled clinical appointments and registered patients.

Assisted with online and over the phone Physician referral requests.

Scheduled various classes, symposiums, and community events for patients and medical staff.

Professionally and courteously verified appointment times with patients.

Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.

Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Verified patients' eligibility status with insurance agencies.

Maintained strict patient and physician confidentiality.

Treated all patients, staff and providers in a pleasant and courteous manner

Identified and resolved patient billing and payment issues.

Maintained updated knowledge of coding requirements, through continuing education and certification renewal. Handled all patient and medical staff requests on inbound and outbound calls

Retail Customer Service Representative, 09/2007 to 01/2008

JC Penny – 1000 Rivergate Parkway Goodlettsville, TN 37072

Alerted customers to upcoming sales events and promotions.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Shared best practices for sales and customer service with other team members to help improve the store's

efficiency.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Verified that all customers received receipts for their purchases.

Cultivated a customer-focused shopping environment by greeting and responding to all customers

Sales Associate, 10/2003 to 01/2004

Target – 1004 Andrews Run, Hendersonville, TN 37075

Directed individuals to merchandise locations.

Accepted and processed returns.

Maintained adherence to all company protocols.

Monitored entrances, exits and fitting rooms for signs of theft.

Kept work areas clean and neat at all times.

Provided repeat customers with exceptional care and attention.

Prioritized and accomplished wide range of tasks each shift.

Prepared outgoing shipments.

Worked collaboratively in team environment. Prepared merchandise for sales floor.

EDUCATION

Brigham Young University- Provo, UT 84602

Utah Valley University- Orem, UT 84058

Volunteer State Community College - Gallatin, TN 37066

CERTIFICATIONS

Dean's List, Fall 2011-Spring 2012, Fall 2012-Spring 2013, Fall 2014

Employee of the Month, JC Penny, December 2009

Outstanding Achievement in Customer Satisfaction, 2009

PROFESSIONAL REFERENCES

Shellie Billingsley 309-***-****

Samantha Head 615-***-****

Stacey Jones 870-***-****

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