Service Representative Sales Associate
Resume:
FAUSTA GUERTLER
*** ****** ******* ****, **************, TN 37075 C: 615-***-**** ***************@*****.***
PROFESSIONAL SUMMARY
Professionally trained Patient Service Specialist with experience ensuring high standards of competent care for a wide
variety of patients.
SKILLS
Professional demeanor Registrar Experience
Ability to multi-task in fast pace environment Strong patient relation skills
Interpersonal skills Compassionate
High energy Credit Card/ Payment Processing
Exceptional communication skills Professionally trained in Epic and Meditech
Explains policies clearly Organizational skills
Meticulous attention to detail Meets productivity standards
Reliable team player EMR data base experience
MS Windows proficient Maintains confidentiality
Passion to create a positive patient experience Works well under pressure
WORK HISTORY
Patient Service Specialist 10/21 to Present
Vanderbilt Multispecialty Clinic Hendersonville-128 North Anderson Lane Hendersonville, TN 37075
Conduct patient check-in and check-out
Ensures point of service collections
Schedules appointments through clinical communication or direct request
Medical record requests, scanning into patient charts, and filing
Verify primary and secondary insurances
Manage inbound/outbound calls
Manage closing balances on account
Provides service to patients either pre appointment, during or post appointment with guidance
Provides patient services to multispecialty clinics
Check- in and check- out for labs, ultrasounds, x-ray, CT scans
Manage physician schedules
Obtain prior authorizations and referrals
Medical Office Specialist, 02/20 to 7/20
Restore Life Behavioral Health-100 Country Club Drive Hendersonville, TN 37075
Managed Front Office
Prepared office each morning for opening
Prepared charts for new patients
Checked patients in and out of office, using EMR database
Verified all primary and secondary insurances
Collected co-pays, coinsurance and deductibles
Answered multi-line phone systems for Hendersonville and Clarksville Offices
Managed all opening and closing balance on offices accounts
Collected delinquent funds on patient accounts
Closed up office at end of day
Managed office parties, birthdays, holidays, baby showers and luncheons
Registrar, 10/18 to 05/19
Parallon/HCA- 552 Metro Plex Drive Nashville, TN 37211
Treat each patient with upmost respect and kindness
Register Patients in a timely manner
Always adhere to HIPPA when working with patients
Verify patient demographics, record in EMR database
Make sure all Consent Forms are explained and signed
Verify patient’s primary and secondary insurances
Collect all insurance cards and ID to scan in Front Office Scanning data base
Correctly calculate and collect patient portion amounts due at time of services
If patient is uninsured offer the Medicaid Pending, Charity, and Uninsured Programs
Advise patient of prompt pay discounts and uninsured payment discounts
Patient Care Liaison, 01/2015 to 04/2016
HCA National Contact Center Management – 510 Hospital Drive Madison, TN, 37115
Scheduled clinical appointments and registered patients.
Assisted with online and over the phone Physician referral requests.
Scheduled various classes, symposiums, and community events for patients and medical staff.
Professionally and courteously verified appointment times with patients.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility status with insurance agencies.
Maintained strict patient and physician confidentiality.
Treated all patients, staff and providers in a pleasant and courteous manner
Identified and resolved patient billing and payment issues.
Maintained updated knowledge of coding requirements, through continuing education and certification renewal. Handled all patient and medical staff requests on inbound and outbound calls
Retail Customer Service Representative, 09/2007 to 01/2008
JC Penny – 1000 Rivergate Parkway Goodlettsville, TN 37072
Alerted customers to upcoming sales events and promotions.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store's
efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Cultivated a customer-focused shopping environment by greeting and responding to all customers
Sales Associate, 10/2003 to 01/2004
Target – 1004 Andrews Run, Hendersonville, TN 37075
Directed individuals to merchandise locations.
Accepted and processed returns.
Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention.
Prioritized and accomplished wide range of tasks each shift.
Prepared outgoing shipments.
Worked collaboratively in team environment. Prepared merchandise for sales floor.
EDUCATION
Brigham Young University- Provo, UT 84602
Utah Valley University- Orem, UT 84058
Volunteer State Community College - Gallatin, TN 37066
CERTIFICATIONS
Dean's List, Fall 2011-Spring 2012, Fall 2012-Spring 2013, Fall 2014
Employee of the Month, JC Penny, December 2009
Outstanding Achievement in Customer Satisfaction, 2009
PROFESSIONAL REFERENCES
Shellie Billingsley 309-***-****
Samantha Head 615-***-****
Stacey Jones 870-***-****
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