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SHIPRA HARLALKA

406-***-**** advhjq@r.postjobfree.com Indianapolis, IN,USA LinkedIn SUMMARY

12+ years of experience in program management, software development, people management. Experience working with product teams to build and deliver end-to-end customer focused products with technical knowledge of the underlying platforms and technologies. Competent communication skills in collaborating with various stakeholders, cross-functional teams,vendors to advance timely delivery of projects. SKILL SET

Core Skills : Technical System Design, Program Management, Project Planning, Agile Scrum, Vendor Management

,Stakeholder Management, Team building and mentoring. Project Management Tools : Jira, Confluence, Asana, Trello, Google Workspace, MS Office, Smartsheet, MS SharePoint, MS Project

Secondary Skills:

Programming: Java, Python, Shell Scripting, JavaScript, Spring Boot, Hibernate, AngularJS CI/CD, Dev Ops : AWS, Maven, GIT, Docker, Junit, Jenkins Databases : Oracle Database 11g, PostgreSQL, NoSQL (MongoDB, Cassandra 3.3) Other Tools: Eclipse, Tableau, SQL Developer, Putty WORK EXPERIENCE

Twitter 04/2022 – Present

Technical Program Manager, Revenue

• Managed complex programs under Revenue Space that served Professionals on Twitter, Analytics Solutions, SMB users related diversity initiatives boosting mDAU by 8.7%.

• Proactively worked on setting clear goals, identifying roadblocks, designing solutions, risk identification and mitigation plan, established success metrics, tracking OKRs and reporting progress.

• Collaborated with a cross functional team of engineers, designers, data scientists, machine learners, researchers, legal and compliance to develop and implement Twitter Ads API .

• Coordinated cross functional efforts to ship products used by 60+ Twitter Marketing Partners and 20+ engineering teams by establishing process and automating using JIRA and Slack.

• Established communication plan involving all the stakeholders, empowering them to work efficiently.

• Built deep understanding of Twitter’s Ad space to help ideate solutions for Twitter’s customer concentration problem. Spearheaded technical discussions to forge a north star strategy.

• Developed Go-To-Market strategy for newly developed strato and graphql API endpoints encapsulating pre and post launch activities for both internal and external customers.

• Used various tools like JIRA, confluence, asana, figma for end-to-end project tracking and conducted a tool standardization process across programs which led to an overall decrease in manual effort by 95%.

• Created dashboards, lead execution reviews, curated monthly mails and evangelized the program and it’s benefits to both internal and external customers.

• Tracked and measured success metrics for programs aligning them to overall business objective of increasing followers and lower funnel conversion. Overall impact +13.2% increase in SMB follower count and +6.4% YOY increase in mDAU.

• Engineered a triage plan to capture all the incoming requests by automating the intake process, documenting Jira guidelines, training team members, and maintaining the overall health of the Ads and Revenue programs. JP Morgan Chase India PVT LTD 07/2016 – 05/2020

Senior Technical Program Manager (Associate)

• Collaborated with product teams to build end to end distributed Global Trade Systems handling millions of transactions.

• Lead technical discussion for OCR of paper documents and their bundling to process regulatory rules.

• Managed programs for global wealth management systems during analysis, design, development, testing, implementation, and post implementation phases ensuring on time delivery.

• Performed requirement gathering and interfaced with engineering teams to define and prioritize scope and P a g e 2 2

implementation plans.

• Established shared goals and strategic vision among multiple cross-functional teams to build a unified platform .

• Performed risk analysis and curated the mitigation plans streamlining the change management processes.

• Defined KPIs(key metrics) to assess the program’s success resulting in improved internal processes.

• Integrated DevOps culture to automate end to end delivery reducing manual overhead by 60% resulting in 40% overall cost and time reduction.

• Championed code health checks to remove code duplicity by 20% and promoted best practices. Bank Of America, Mumbai, India 12/2013 – 06/2016 Technical Program Manager (Analyst)

• Single handedly worked on retiring a legacy application and mitigating all the risks associated with it.

• Worked closely with senior management to understand their reporting needs and facilitated end to end solution.

• Collaborated with various stakeholders to ensure timely delivery of the project.

• Fostered teamwork and software process adaption using agile methodologies. Genpact Headstrong Capital Markets, Noida, India 09/2012 – 11/2013 Consultant

• Accountable for projects varying from desktop applications to web applications using Spring and Hibernate following Agile Scrum methodology; innovative projects reduced manual efforts by 50%.

• Functioned in a client facing role to translate business use cases to technical story points.

• Evaluated, endorsed, and developed the optimal technical solutions to implement complex requirements.

• Guided and trained the operations team and provided quick fixes and alternate approaches for issues faced on production reducing.

Infosys Technologies, Chandigarh, India 2/2010 – 09/2012 Senior Systems Engineer

• Engineered complex functionalities, introduced best practice methodologies to enhance the product definition.

• Contributed to the development of Junit test cases for different modules added to the website and was involved in integration testing reducing chances of run-time failure by 50%.

• Formulated best practices for improving code coverage decreasing testing timelines by 40%. EDUCATION

KRANNERT SCHOOL OF MANAGEMENT, PURDUE UNIVERSITY STEM Eligible Master of Science in Business Analytics and Information Management Jan 2021 - Dec 2021 UTTAR PRADESH TECHNICAL UNIVERSITY, INDIA

Bachelor of Technology in Computer Science Graduated First Class with Distinction June 2008 Atlassian, JIRA, Trello, Confluence, MS SharePoint,MS Project, Smartsheet, Mitigation, Software Development, Facilitation, Project Planning, Process Improvement, Project Management, Compliance, Analysis, Vendor Management, Deployment, Customer Service, Documentation, Communication Skills,Systems Engineering, Computer Science, Auto Delivery, Program Management, Software Engineering, Proactive, Innovation, Technical, Hardware, Product Development, Collaboration, Jira, Database, SQL

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