Enid O. Cole

**** ******* *****

Montgomery Village, Maryland 20886

advhhx@r.postjobfree.com • 301-***-****

QUALIFICATIONS SUMMARY

An ordained Deacon in the Episcopal Diocese of Washington, DC, assisting in Liturgical and Outreach Ministries. Financial professional with more than 25 years of experience with increased levels of responsibilities. Extensively knowledgeable in the field of contract billing, accounts receivable/payable processing, general ledger reconciliation, accounting, month end closing, operational support, client services, and general business operations. Former employee of The World Bank, one of the world’s most distinguished global development institution focused exclusively on improving the lives of people in developing countries by providing grants, loans, and advisory services

Customer Service Relationship: Strong leadership role in offering support and communication along with a passion for cultivating lasting relationships. Humbled, committed and dedicated to assisting those facing life challenges. Proven ability to research, analyze, and provide solutions and information to clients with attention to details — excellent working relationships with colleagues to achieve accurate and timely deliverables to clients.

Information Management: Well-developed ability to utilize business technologies to track clients requests and feedback. Proficient with journalizing clients’ activities, organizing events, problem-solving, and preparing monthly reports.

Project Oversight: Highly organized with a combination of compassion and business expertise to guide clients in planning and implementation their care programs. Success meeting and exceeding organizational goals across all teams.

Key Strengths: Results focused on maximizing clients’ services. Finely tuned skills dedicated to continuing streamlining and improving work processes. Effectively interface with client’s, sponsors, families, and teams to collaborate on issues and resolve problems.

EDUCATIONAL BACKGROUND

Continuing Education in Anglican Foundations

Church Divinity School of the Pacific

MBA, Finance

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts Accounting

Bennett College, Greensboro, NC

PROFESSIONAL EXPERIENCE

CFO ReStart 03/2020-05/2022

Contractual Bookkeeper

Maintained an accurate record of financial transactions

Updated and maintained the general ledger

Reconciled bank statements and entries into the accounting system

Maintained the trial balance, by a reconciliation of general ledgers

Used knowledge of local laws to comply with reporting requirements

Monitor any variances from the projected budget

St Nicholas Episcopal Church & St. Peter’s Episcopal Church 09/2018-10/2019

Deacon

Assisted in liturgical services; developed and delivered sermons

Help plan, organized, and carried out fundraising, community outreach and church events

Served as bridge between the church and the greater community

Inspired action to tackle the meaningful issues, including advocacies, community organizing,

coalition building, and Christian education

Catholic Charities 2017-2018

Volunteer

Engaged in positive and supportive relationships with program participants (teen mothers-to-be)

Provided counseling and life training skills about motherhood

Distributed clothing, food and other essentials to new mothers and their babies

Identified local and federal social services resources and assisted participants in the application process

Retired from The World Bank-International Finance Corporation, Washington D.C. 1990-2014

Senior Financial Operations Officer (2010 – 2014)

Strategically performed financial analysis and team lead on customer service deliverables for Loan Program with more than 200 approved banks in over 80 countries, and Loan and Donor Trust Funded Projects.

Selected Contributions:

oCreated and achieved the development of a comprehensive guarantee loan operational customer service procedural manual to ensure consistency of clients’ service across all team units

oReviewed master loan agreements and modifications to ensure consistent financial information are entered accurately into the corporate accounting system - SAP

oSuccessfully evaluated and processed 200+ billing statements monthly while maintaining a high degree of accuracy and adhering to turnaround times and month end/quarter end close deadlines

oDevised and initiated training workshops on the processes of billing procedures for capitalized loans

oWorked with investment teams in the development and implementation of new accounts based on customer requirements.

Financial Operations Officer (2003 – 2010)

Effectively managed manufacturing enterprise accounts of Sub-Saharan Africa that encompasses one-third of IFC’s outstanding investment portfolios and the $5 billion Global Trade Finance Program (GTFP).

Selected Contributions:

oSelect member of the Account Receivable Verification Team that developed action plans to improve the accuracy of all receivables, billing invoices, cash flow, and reconciliation of accounts

oExtensive interaction with accounts managers and customers to ensure timely, accurate billing with minimal adjustments

oEfficiently resolved account discrepancies and customer issues. Liable for compliance of billing terms under contract agreements

oReviewed existing billing metrics on a monthly basis for potential improvements and recommended changes that reduced processing time and improved customer service

oProvided SAP training and ongoing mentoring to new staff members

Senior Financial Operations Analyst (2002 – 2003)

An analyst with the Loan Service Renewal Project Team mandated with the implementation of IFC’s new corporate accounting system that developed processes, policies, and procedures to support the new system.

Selected Contributions:

oAnalyzed and reconciled business events in the current accounting billing system and identified accounting transactions for conversion preparation.

oPerformed processes of tuning and optimization. Identify gaps in procedures and methods relating to billing system

oCollaborated with the technical team to ensure accurate transfer of information about the business processes and procedures.

oPerformed testing on the new system to ensure billing invoices were configurated within the parameters of the contract agreements

Financial Operations Analyst (1990 – 2002)

Focused on customer service support providing essential information on billing inquiries. Worked closely with account managers on loan agreement issues and created reports on key performance indicators for use by senior managers

Selected Contributions:

oManaged receivable processes, coordinated with customers to ensure the highest level of satisfaction

oSuccessfully investigated and reconciled accounts payable with various participating banks

oTracked and reconciled receipts as well as provided a review of customers’ accounts and billing statements.

oPrepare cash flow statements and resolve outstanding balancing issues.

oCreated and maintained multiple spreadsheets to ensure the accuracy of billing statements

Proficiency in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook and QuickBooks Accounting System (Desktop and Online)

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