KESONIA SNEAD

** ********** ** *** *, Newark, Delaware, 19713, US • 302-***-**** • advhhv@r.postjobfree.com To obtain a position as a team-player in a people-oriented organization where I can maximize my Customer Service and Sales experience.

Quick learner, Superior negotiating skills, with

excellent verbal, communication and interpersonal

abilities

Strong Customer Service and Sales background

Ability to multitask and use effective time management and organizational skills

Proficient with Microsoft Word, Excel and Powerpoint Judgement and Decision making

Critical thinking

Remote work

1995 High School - Concord High School - Wilmington, DE High School Diploma

3/00 to 12/22 Customer Service Sales Specialist - Xfinity Cable - Newark, Delaware Taking Incoming and Outbound Sales, Customer Service, Trouble shooting and Retention calls Building rapport with customers

Providing detailed information about services and products Cross selling and up selling and closing sales

Resolving any issues with billing or troubleshooting Followed up with prospective customers and answered any remaining questions 4/96 to 12/99 Collections Representative - Beneficial Bank - Wilmington, DE Making outbound calls

Negotiated immediate full payments or acceptable and timely payment arrangements Identified and discussed issues attributing to account delinquency and management Reviewed and maintained all customer information for assigned accounts Provided timely follow-up on payment arrangements

Customer of Excellence Certificate

Customer Service Sales Certificate

First Aid/CPR Certified

Salesforce

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

CERTIFICATIONS