A detail oriented, self-motivated, and efficient clerical professional offering experience serving the public which included a high level of organization. Able to clearly communicate policy and facilitate instructional activities. Excellent people skills with the ability to work effectively and efficiently on a team. Disciplined and highly motivated individual with a great attitude. Demonstrated capacity in verbal communication, and creativity.

Excellent Customer Service

Time Management

Filing & Labeling

Data Entry & Record Keeping

Microsoft Office Suite

Information Verification

Multi-Line Telephones

Problem Solving

Scheduling

Detail Oriented

Presentations

Mail Correspondence

SKILLS & KNOWLEDGE

Customer Service

Received and processed cash or credit payment.

Entered customers' transactions into computers to record transactions and issue computer-generated receipts.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Referred unresolved customer grievances to designated departments for further investigation

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Transmitted information or documents to customers, using computer, mail, or facsimile machine.

Greeted, registered, and assigned rooms to guests of hotels or motels.

Office Administration

Performed a variety of office duties as defined by the administration.

Possess strong communication skills in person and via phone; took detailed messages.

Assembled files and updated virtual case information.

Purged and printed out files and assorted documentation.

Assembled and verified appointment letters to ensure accurate client correspondence.

Operated office equipment, such as fax machines, copiers, or phone systems.

Completed and filed forms in accordance with company procedures.

Inventoried, categorized, labeled, coded, batched and filed various confidential documents, folders, and new client files.

Successfully and professionally interacted with peers and supervisors.

Scheduled appointments and maintained and updated appointment calendars.

PROFESSIONAL EXPERIENCE

Volunteer Clerical Trainee, DWSS State of Nevada, Las Vegas, NV 04/2017 – Current

Receptionist, ABC Driving School, Phoenix, AZ 09/2009 – 06/2011

Bus Operator, Veolia Transportation, Phoenix, AZ 04/2008 – 07/2009

Front Desk Clerk, Holiday Inn Express, Goodyear, AZ 05/2007 – 04/2008

Receptionist, Realty Success Systems, Las Vegas, NV 05/2005 – 08/2006

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