Care Associate Customer Service

JENNIFER COX 601-***-****

*** **** *******, ******,** advhgp@r.postjobfree.com

Career Summary Statement:

To acquire a challenging career with a solid company utilizing, the opportunity to offer proven and

developing skills within the company.

Area of Expertise:

Type 45 words per minute

Highly effective handling multiple tasks in a timely manner

Demonstrated ability to focus on details to ensure accuracy

Excellent communications skills both oral and written

Outstanding ability to deliver world-class customer service

Work exceptionally well with minimal supervision

Education:

Alcorn School of Nursing, Lorman, Mississippi-Completed three semesters

Grace Phlebotomy Academy, Ridgeland, MS Graduate 2022

Professional Work Experience:

GDI Custodial Services, Southfield, MI/Diversified Custodial Service, Farmington Hills

Custodian, 2020-2021

Responsible for three schools as lead supervised 7-10 employees for cleaning

and maintaining area assigned

Disability Network, Detroit MI

Transition Specialist, 2017-2019

Provide direct service to consumers residing in nursing facilities who may desire to live in the

community.

Assesses the needs of consumers, creates person-centered-plans, assist consumer in their move

to the community, provide follow-up services follow-up services and outreach to Nursing Homes

in Wayne County.

Transition Specialist II also serves as an advocate at the local and state level, and provide referral services in their area of service as requested.

Xerox, Jackson, MS

Customer Care Associate, 2016-2017

Responded to customer inquiries expeditiously

Coordinated and facilitated answering customer inquiries and logged the call for tracking purposes

Gathered information, researched/resolved customer issues

Communicated appropriate options for resolution in timely manner

Informed customer about services available and assess customer needs

CNI, Administration Service (Medicare), Ridgeland, MS

Case Analyst II, 2013-2015

Identified and recovered mistaken Medicare primary payments

Ensured payment and adjustments of claims in accordance to Medicare guidelines

Responded to inquiries for beneficiaries /attorneys/insurance companies

Issued conditional listings and demanded packages for recovery of funds

Researched claims to ensure coding was correct for charges submitted

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