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Customer Support Business Analyst

Location:
Woodbridge, NJ
Posted:
February 21, 2023

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Resume:

Work History

Project Manager

Shalini

Pradhan

Contact

Address

Woodbridge, New Jersey,

07095

Phone

240-***-****

E-mail

advhge@r.postjobfree.com

m

LinkedIn

https://www.linkedin.com

/in/shalinipradhan93/

Skills

Data migration

Agile expertise

Personnel training

Solution testing and

implementation

Production support

Requirements gathering

User Interface (UI) design

CSS

Multitasking abilities

Pre-sales support

Proposal Development

Effective Business Analyst/ Project Manager well-versed with Agile methodology with 5+ years of experience in managing dynamic and flexible environments. Solution-oriented and driven with superior project management and leadership abilities.

Technical Business Analyst

Cognizant Technology Solutions, Harrison, NJ

Collaborated with prospective users and clients to understand and anticipated their needs and

translated them into product requirements.

Managed and directed overall project team

activities and monitored progress, including project health, capacity planning, developing and

mentoring staff, and internal process improvement

activity.

Assured project quality by using standard

development methodologies and by working with

SQA to develop and execute project quality plans.

Lead end-to-end mapping of health insurance plans

and trained business personnel in use of systems like RxClaim, and UiPath.

Stressed importance of introducing Agility to the

work environments in small to medium-size projects that I was put directly in charge of.

2019-10 -

2022-05

Business Analyst

Mobile Programming LLC, San Jose, CA

Worked closely with project sponsor, cross-functional teams, to plan and develop scope, deliverables,

required resources, work plan, budget, and timing

for new initiatives.

Collaborated across multi-disciplinary teams using Agile development frameworks to ensure business

and technology alignment and end-to-end launch

of products.

Identified key requirements needed from cross-

functional teams and external vendors.

Worked in an Agile environment and continuously

reviewed the business needs, refined priorities,

2018-09 -

2019-10

Software

Jira

Salesforce

Unqork

Tableau

Talend

Microsoft Visio

Jupyter

Sketch

PowerBI

Balsamiq

Microsoft Axure

WordPress

Advanced Excel

Asana

Lucidchart

Invision

Canva

UiPath

RxClaim

outlined milestones and deliverables, and identified opportunities and risks.

Created custom presentations, demonstrations, and

prototypes of solutions to prospective customers

across all industries.

Supported tracking of bugs/enhancements/features

as part of the change management process and

assisted with UAT.

Assistant Project Manager Intern

Mobile Programming LLC, San Jose, CA

Oversaw program changes from inception to

successful implementation, resulting in customer

satisfaction.

Headed project teams specializing in design

activities for mobile and web apps.

Developed detailed product feature specifications

and ensured they are clearly understood by the

development teams.

Trained potential clients by providing training

materials, and live demos which increased their

engagement with our solutions.

2018-06 -

2018-08

Marketing Executive

KPMG International, Mumbai, MH

Developed marketing content such as promotional

materials and advertisements for social media.

Designed website layouts, templates and unique

branded looks.

2016-10 -

2016-12

Pre-Sales Consultant

MindCraft Software Pvt. Ltd., Mumbai, MH

Prepared cost estimates and bid documents by

studying customer RFPs and consulting with project managers.

Managed technical integration, customer support

and program management.

Participated in continuous improvement by

generating suggestions, engaging in problem-

solving activities to support teamwork.

2015-07 -

2016-09

Education

Accomplishments

Certifications

Ph.D.: Information Technology Management

Westcliff University - Irvine, CA

2021-08 -

Current

Master of Science: Data Science

The George Washington University - Washington, DC

2017-01 -

2018-08

Bachelor of Science: Computer Science

NMIMS University - Mumbai, MH

2011-08 -

2015-08

Achieved Go-Live Implementation of health

insurance plans by completing coding and testing

with accuracy and efficiency.

Supervised team of 8 members by being proactive

in taking initiatives on all build errors and monitoring the dashboards diligently.

2021-04 Fundamentals of Business Analysis

2021-04 Business Analysis: Developing Requirements 2021-05 Mastering Agile Project Management

Agile Crash Course: Agile Project Management; Agile Delivery

2021-05



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