Service Tech Store Manager
Resume:
William R. Whan **** W. Cheryl Dr.
Glendale, AZ. 85302
advhfy@r.postjobfree.com
EXPERIENCE
CSCServiceworks - Phoenix - Service Manager
Feb. 1990 - Jan. 2023
Within the nearly 33 years in the Route Laundry Business, my experiences have given me the opportunity to obtain these Valuable Skills. Inventory Management as Parts Department Manager for warehouse and Service Vehicle Parts, (Parts Dept. Vehicle Rolling Inventory and Branch Level Inventory). Field Service Technician (14 yrs.). Coordinate and Manage daily service requests for completion to meet set customer SLA’s. Track and Manage Vehicle Parts to control proper inventory counts and ensure Bin Valuations match vehicle “In Stock” levels.
Service Manager (18+yrs). Managing my Service Teams daily routes and reassigning to provide e cient logistic assignments to meet set customers SLA’s. Set monthly Service Tech meetings to ensure an open dialog to review Team-Member duties, job satisfaction and individual needs. Set annual goal setting with each Tech at the beginning of the fiscal year. Review and adjust with each Service Tech quarterly. Work directly with Branch and Corporate Leadership and Department Managers to ensure Branch is aligned and on track to meet assigned company goals. Practice an Open-Door policy to always be available for my team when needed. Provide positive leadership to my direct reports and fellow Team-Members.
Com-Tal Southwest - Semiconductor Industry
Sept. 1987 - Jan. 1989
O ce Manager
Manager of Front O ce Operations. Manage Secretarial Sta . Manage Accounts Payable and Receivable for National Semiconductor Tooling and Manufacturing Company. Responsibilities include, ensuring timely payments of all invoices and deposits of all incoming payments. Organizing meetings with all Clients and Sales Teams. Finalizing proposals for future business opportunities. Coordinate shipping of equipment and parts.
SKILLS
Leadership
Teamwork
Organization
Problem Solving
Lean Leadership/5 S Tactics
Computer Skills include:
Excel, Word, Powerpoint,
Salesforce, Microsoft Teams,
Zoom
AWARDS
CPR/AED Certified
Hobbies
Sports with Grandkids, Golf,
Football, Basketball.
Family Time!
T.G. & Y. Variety Stores/Super X Drugs
Sept. 1979 - July 1987
Retail Store Management
Began as Asst. Manager Trainee with T.G.&Y., and worked into Asst. Manager position within two years training. Relocated to Super X Drugs as Asst. Manager. Worked up to Store Manager in the next two years. Store manager at two di erent stores until company closed in 1987. Store Manager duties include leading associates to perform assigned duties and build a productive profitable store. Became knowledgeable and proficient in Inventory Management, Loss Prevention, Budget Compliance and monetary controls.
EDUCATION
Glendale Community College - Business Studies
Sept. 1987 - May 1989
General Studies and Business Mgmt.
Agua Fria High School - Avondale, Az.
August 1976 - May 1979
General Studies Diploma with Advanced Elective Courses (Technical and Architectural Drafting) Spanish Club, Football, Basketball PROJECTS
Safety Committee Chairman - CSCServiceworks
Lead Branch Monthly Safety Meetings. Inform Departments on current Safety RIR rates and inform of incidents and discussions to help prevent further safety issues or concerns. Conduct Branch Safety Inspections to ensure All Safety Requirements are in compliance. Relay inter-departmental notifications to all Team-members to ensure Safety Topic awareness.
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