Data Entry Customer Service

Laquiste S. Batiste

Phone: 318-***-****) Email: advhfx@r.postjobfree.com

Objective

Seeking a position that will enable me to use my strong communication & organizational skills in customer service and hospitality background.

Skills & Abilities

COMPUTER SKILLS: . Typing 35 WPM. Booking rooms, receiving payments, Data entry, RSS,

INTERPERSONAL SKILLS: 5+ years providing patience and courtesy in customer relations, ability to communicate effectively. Ability to calm escalated situations. Ability to think quickly and logically, to ensure expedient response to customer inquiries. Ability to work under pressure. Record keeping

Experience

RENT A WHEEL RENT A TIRE ACCOUNT REP FEB 2021 – CURRENTLY

•Provide customers with peace of mind protection for unforeseen tire repairs

•Use critical thinking skills to determine validity of warranty claims

•Answer incoming calls respond to/ resolve claims in accordance with departmental policies/procedures

•Placing outbound calls to gather information as needed

•Keep up to date on the latest tires brands and cost

•Fax or mail letters to customers and dealerships for additional info

•Perform duties which include rentals, Sales, Verifications, collections,installations

MMC GROUP LC CUSTOMER SERVICE REP JAN.2019 – JAN.2021

•Enrolling Medicaid clients with a health plan and assisting with provider election.

•Provides caller with information to assist Customers with applications and requirements.

•Performs accurately all data entry functions to reflect customer activity/transactions.

•Answering customer questions and helping with any problems

•Strong listening and communication skills.

FRONT DESK RECEPTIONIST MARRIOTT FEB. 2015 - DEC. 2018

•Provide welcoming customer service by greeting customers with a warm smile.

•Register & process guests in their assigned rooms.

•Communicating with hotel staff about the status of the guest rooms.

•Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills.

•Upselling guest rooms and promoting hotel services.

•Assisted housekeeping with breakfast in the mornings.

HOUSEKEEPING HOSPITALITY STAFFING SOLUTIONS JULY. 2012 – J AN. 2015

•Ensure that each room is clean, sanitized and replenished all materials in the room.

•Made beds, change linen, stocked bathrooms, vacuumed, emptied trash, etc.

•Report any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures

•Kept storage areas and carts well-stocked clean and tidy

Contact this candidate