Cherisse Lane 404-***-****

**** ******* ***** ********, ** 30058 advhec@r.postjobfree.com

Professional Profile

Work within an organization where I can utilize my administrative, customer service skills, and computer experience for the benefit of the company.

High customer service standards

Service solution expert

Strong problem-solving ability

Troubleshooting skills

Customer service oriented

Multi-line proficiency

Self-starter

Pleasant demeanor

Professional Accomplishments

Multitasking

Proficiency in telephone, email, and fax

Front desk reception within high volume/traffic environment

Investigate and analyze client’s complaints to identify and resolve issues

Customer Service

Handled customers effectively by identifying needs

Approach complex situations

Resolving problems to maximize efficiency

Administration

Perform administrative tasks such as filing

Develop spreadsheets,

Fax reports

Photocopy collateral and scan documents for inter-departmental use

Work History

Administrative Assistant, Bayview Behavioral Health Services San Francisco, CA

Mar 2018 – Mar 2020

Provide administrative and analytical support to Program Director, staff, and clients

Assist in Avatar accessing and processing of data entry for billing, client services and program management

Types a variety of program reports, statistical billings, productivity, reports, medical records, minutes, policies and procedures manuals, newsletters, brochures and other materials, composes correspondence in accordance with standard administrative practices and guidelines

Work with foundation staff at all levels to complete projects of a complex and confidential nature

Maintain Behavioral Health Service files and a wide variety of other office records, provides backup for applicable Medical Records responsibilities, orders and maintains program supplies and equipment

Sales Representative, Comcast Cable Alpharetta, Ga.

Aug 2017 – Feb 2018

Highly motivated sales representative in inbound call center.

Ability to build customer rapport to increase sales.

Assisted customers with finding best solutions to ensure a smooth sales process.

Maintained sales related records.

Knowledge of current sales and promotions, policies to assist with sales.

Customer Service Representative, NCO GROUP Overland Park, KS

Dec 2010 – May 2015

Answering incoming calls in professional manner within inbound call center.

Provided quality customer service assisting customer with billing inquiries with reputable telecommunications company.

Assisted customers with rate plan changing, swapping devices and complex account problem solving.

Processing payment and payment arrangements on customers account.

Provided tier 1 technical support assistance.

Switchboard Operator, Spherion Staffing Service Overland Park, KS

Jan 2008 – Mar 2010

Answer incoming calls in professional and courteous manner

Operating office equipment.

Providing quality customer service problem solving

Transferred calls on multi line directed clients throughout office building

Assist clients with long distant phone numbers and e-mails.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Customer Service Representative, Accent Marketing Overland Park, KS

Jan 2007 – Dec 2009

In and Out bound calling customers.

Assisted customer with their Sprint billing.

Assisted with providing account information details.

Offered customers promotion to retain accounts.

Detailed and thorough account auditing.

Receptionist/Switchboard, Disability Determination Service Kansas City, MO

Jan 2004 – May 2007

Answer telephones in professional and courteous manner.

Data entry for documents received from clients and doctors.

Sending letter correspondence to clients about services.

Assisted clients with needs in regards to disability services available.

Provided quality customer service problem solving.

Greeted and directed clients throughout office building.

Education

High School Diploma, Mark Twain High School San Francisco, CA

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