DONNA C. PORTER

423-***-**** Palatine, Illinois advhd6@r.postjobfree.com

www.linkedin.com/in/donna-porter-mba-93774357

HR STRATEGY & MANAGEMENT BENEFITS ADMINISTRATION COMPLIANCE POLICIES & PROCEDURES EMPLOYEE ENGAGEMENT TOTAL REWARDS COMPENSATION HRIS EMPLOYEE & LABOR RELATIONS WORKFORCE PLANNING RISK MANAGEMENT FINANCIAL ACCOUNTING AUDITING CONTRACT NEGOTIATION COMPLIANCE OFFICER

KEY ACCOMPLISHMENTS

• 19+ years of experience in managing personnel, compensation, benefits, payroll, and talent acquisition, onboarding and retention.

• Reorganized Human Resources Department using Centers of Excellence model.

• Reduced costs with strategic benefits design and implementation, working closely with broker and companies to provide comprehensive benefit package for employees.

• Decreased employee turnover and enhanced retention of critical personnel by implementing competitive benefit packages, 401(k) and structured pay scales to competitive levels using market data.

• Minimized legal expenses by creating an environment in which most employees were comfortable in bringing concerns to the Corporate Human Resources office for resolution and conducting investigations so that EEOC complaints ended in positive outcomes.

PROFESSIONAL EXPERIENCE

LUTHERAN LIFE COMMUNITIES

Arlington Heights, IL (Continuing Care Retirement Communities [“CCRCs”] in two states) 2019 – present Vice President of Human Resources Operations

• Directed Human Resources functions at the corporate level, providing support to community leadership regarding employee relations, recruiting, hiring practices, benefits, training and compliance, within a $13 million annual department budget.

• Created Centers of Excellence in the reorganized Human Resources department, focusing on specific functions: Talent Acquisition, Total Rewards, Compensation, HRIS, Employee Relations, Life Cycle Events and Learning & Development.

• Developed programs focusing on employee Well-Being: Company CARE Fund to provide funds to employees in need due to family hardship or emergency; created PTO Donation Bank at the beginning of the COVID pandemic so that employees could donate PTO to fellow employees out of work due to COVID; revised former accrued PTO policy and divided previous PTO accrued time among accrued Vacation Time, Flexible Holidays and WellBeing Days.

• Acted in a consultant capacity to Community leadership on matters of employee relations, investigations, employment law and terminations.

• Worked with company leadership and project director to restructure the enterprise Human Resources department into a more strategic-focused department, implementing HRIS, Scheduling and Timekeeping systems to streamline processes, improve reporting and handle day-to-day transactions.

• Placed focus on education requirements for new hires in specific roles to incentivize them to obtain specific knowledge or certification in order to receive increase in base salary.

• Served as Compliance Officer, overseeing monthly SanctionCheck process and conducting internal investigations.

DONNA C. PORTER Resume, Page 2

SENIOR LIVING SUPPORT SERVICES (formerly HEALTH SERVICES MANAGEMENT GROUP) Cleveland, TN (CCRCs, Skilled Nursing Facilities and Home Health Agencies in seven states) 2007 – 2019 Vice President of Human Resources & Risk Management

• Coordinated daily Human Resources functions supporting up to 1,500 employees with a Human Resources Generalist, a Benefits Manager and a Payroll Director.

• Improved competitive positioning by planning, developing and implementing annual salary increase programs, equalizing disparate compensation, benefit plans and merit bonuses that attract and help retain top-level employees.

• Safeguarded the company from legal risk through the introduction of safety programs and increased safety awareness throughout company, resulting in a reduction to worker’s compensation claims and NCCI experience mods; served as Compliance Officer, conducting internal investigations of hotline complaints.

• Increased transparency into results using a newly developed reporting system that updates corporate and division management on progress in areas of turnover, overtime, retention, costs, training and claims frequency.

• Assimilated 12 acquired communities into the culture, business and performance processes in various states. CENTRAL CONTROL

Pineville, LA (Skilled Nursing Facilities and Group Homes in two states) 2003 – 2007 Director of Human Resources (2005 – 2007)

Senior Accountant (2003 – 2005)

• Accounting duties: monthly financial statements and analysis; directing accounts payable department; negotiate vendor contracts.

• Promoted to Director of Human Resources to develop policies for better supervision of payroll, benefits administration and risk management.

• Increased accuracy in reporting by monitoring leave of absences while applying appropriate Federal (FMLA), State and pregnancy disability leave (PDL) law entitlements within ADA compliance.

• Managed the full scope of employee relations, auditing employee contributions for the 401(k) and administering all company benefits including medical, dental, vision and FSA.

• Pushed performance initiatives forward by designing appraisal and salary administration that aligned with job expectations while also retaining top employees with salary increases and attractive benefits packages.

• Maintained low costs by spearheading annual evaluation, renewal and implementation of employee health plans.

OTHER EMPLOYMENT

Staff Accountant DAVID SHIVELY, CPA Fulton, MO

Controller UNIVERSITY CLUB Nashville, TN

Controller CHATTANOOGA GOLF & COUNTRY CLUB Chattanooga, TN EDUCATION

Master’s Degree. Business Administration, William Woods University, Fulton, MO Bachelor’s Degree, Business Administration/Accounting, David Lipscomb University, Nashville, TN AFFILIATIONS

Member, Society for Human Resource Management

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