Customer Service Medical Assistant

Dithcy Pou

C. 786-***-**** E. advhd3@r.postjobfree.com

Summary of qualifications

-I’ve concentrated my career in engaging new business, sales, operations and revenue-oriented strategies. Over ten years of marketing, sales, medical and logistics have given me the creativity to drive unprecedented results with competitive industries and markets. I have consistently achieved growth for my clients with unparalleled results. Experience

Orkin Pest Control

Sales Rep. Sept 2016 – Current

Develop and implement sales strategies and training that increased results above sales expectations

Create a dynamic and efficient team to maximize productivity

Increase awareness in our market and increase market share thru sales

Educate and train team members on products, services and proper customer engagement

o Achievements:

Reached and surpassed branches sales and productivity goals

Top 20 regional sales rep

Trained new hire to achieve sales goes within 2 months

Increase closing ratio by 40%, reevaluated strategies and Increase revenue in sales with training

Macy’s

Fine Jewelry Sales Rep May 2014- Current

Daily inventory and sales monitoring

Negotiate best price and upsell productions with excellent customer service

Direct Sales, commission based, Sales goal driven o Achievements:

Achieve and surpass sales goal

Increase new accounts by 14%

Strong cross selling.

Sky Phone LLC

RMA/ Technical Department Manager May 2014-2017

Managed all activities of tech support and Logistics of Sky Devices

Managed companies portfolio, budget and ROI reporting

Manage inventory, customer information, fulfillment and procurement procedure.

Supervised of tradeshows, marketing and sales

Purchases, control of Purchase orders, control of RMAs, E- Commerce, Order Processing, Coordinate warehouse

management.

Design Land. Miami, FL

Logistical Manager

2012-2014

Managed the shipping department and customer service assistance

Increased productivity within the logistical department

Ensured customer services and billing where up to date and decreased complaints and late billing issues

Created strategies to maintain proper inventory management Get More Wireless Miami, FL

Store Manager

2009-2012

Managed all activities of the cell phone dealer, sales, inventory, line activations and repair center

Approved clients for wireless company with different carriers, customer information protection, and marketing

Identified and implemented enhancements involving customer service, communication and mediation process to improve efficiency and customer satisfaction

Efficiently solved complex customer complaints with a positive attitude and professional demeanor

Education

2001-2002 Medical Assistant Diploma - Technical Career Institute Miami, FL

1998-2000 Information Technology Santa Maria University Caracas, Vzla

1993-1996 Associate Degree Technical Computer

I.U.T.I.R.L.A Caracas, Vzla

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