Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Focused on delivering exceptional results through strong time management, communication and team work abilities.

Skills

ICD-9 Coding Experience

Demographics Information

Medical Billing Processing

Records Accuracy

Patient Admission

Doctor Communication

Patient Admission Documents Processing

Patient Information Verification

Patient Rights

Office Health Records Preparation

Attention to Detail

Protected Health Information

Clerical Functions

Problem-Solving

Time Management

Microsoft Excel

Charting and Clinical Documentation

Epic Systems

Patient Medical Records Maintenance

Insurance Billing

Verbal and Written Communication

Compliance Verification

Patient Health Information Access

Word Processing Software

Medical Release of Information ROI

Hospital Inpatient and Outpatient Records

Data Entry

Records Scanning

Appointment Scheduling

Medical Terminology

Work Well Independently

Electronic Health Record Applications

Paperwork Processing

Information Classification

Past Due Account Management

Medical Information Acquisition

Experience

08/2014 - Current

MEDICAL OFFICE RECEPTIONIST/Medical Records File Clerk, Texas Health Internal Medicine, Dallas, TX

Pulled patient charts for upcoming appointments.

Kept department clean, organized and professional.

Consolidated diverse medical records.

Scanned incoming documentation.

Observed confidentiality and safeguarded all patient-related information.

Obtained information by contacting appropriate personnel or patients.

Maintained complete confidentiality in accordance with organization and legal requirements.

Purged outdated files.

Compiled and coded patient data using standard classification systems.

Determined and implemented techniques to improve medical records retrieval process.

Sorted incoming mail and directed to correct personnel each day.

Processed payments and updated accounts to reflect balance changes.

Handled multi-line phone system and directed calls and messages for staff.

Entered patient insurance, demographic and health information into software and confirmed records.

Set up patient charts and documented information in various company software.

Answered and directed incoming calls using multi-line telephone system.

Scheduled and confirmed appointments.

Scheduled appointments for all (12) providers in office.

Provided customer service and issue resolution to increase QA satisfaction levels.

06/2011 - 05/2014

Patient Access Representative, White Rock Lake Hospital, Dallas, TX

Obtained necessary signatures for privacy laws and consent for treatment.

Verified demographics and insurance information to register patients in computer system.

Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Assembled registration paperwork and placed identification bands on patient.

Processed patient responsibility estimate determined by insurance at pre-registration.

Organized and maintained records by updating and obtaining both personal and financial information from patients.

Applied HIPAA privacy and security regulations while handling patient information.

Communicated financial obligations to patients and collected fees at time of service.

Maintained knowledge of community services and resources and referred patients to appropriate organizations.

Displayed strong telephone etiquette, effectively handling difficult calls.

05/2011 - 06/2011

Medical Assistant, Dr. Jarrett Ob/Gyn Office, Dallas, TX

Performed preliminary physical tests to accurately record results in patient history summary.

Assessed, documented and monitored vital signs for patients within outpatient setting.

Organized charts, documents and supplies to maintain team productivity.

Scheduled appointments for patients via phone and in person.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Cleaned and maintained medical equipment following procedures and standards.

Documented notes during patient visits.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Conducted insurance verification and pre-certification and pre-authorization functions.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Education and Training

03/1998

High School Diploma

W W Samuell High School, Dallas, TX

Associate of Science

Eastfield College, Mesquite, TX

Additional Information

References-Available Upon Request

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