Professional Summary

I left Ireland in **** to start my married life and raise our family in the United States. Along the way, I have earned 20+ years of experience in the hospitality industry. As a permanent resident card holder, I have been lucky enough to work with great customers and teammates. I get great satisfaction from providing exceptional service to my clients.

EXPERIENCE

Umstead Hotel and Spa

Cary, North Carolina December 2016 - present

Senior Captain - In Room Dining (IRD) July 2019 - present

Responsible to ensure all shifts provide 5 star in-room dining experience for every guest.

Provide training for new hires and participate in the hiring process

Inventory, scheduling, and guest issue resolution

Awards: GM Star award for providing excellent service above and beyond

Captain - AM Team- In Room Dining (IRD) December 2018 - July 2019

Responsible to ensure the AM team provides 5 star IRD experience for every guest.

Provide training for new hires

Guest issue resolution

Awards: (1) Service awards

In-Room Dining (IRD) Server December 2016 - December 2018

Responsible for timely delivery and 5 star presentation and experience for every guest interaction.

Banquet server as needed.

Awards: (6) Awards for exceptional customer feedback

Liverpool Central School District

Liverpool, New York 2008 - 2012

Teachers Aid

Provided 1:1 support for children with special needs.

Stay-At-Home Mom

Newburgh, NY and Liverpool, NY 2000 - 2008

Raised three lovely daughters and one husband.

Holiday Inn Hotel and Banquet

Newburgh N.Y. 1993 - 2000

Assistant Manager - Food and Beverage 1998 - 2000

Training new bar staff

Ordering, receiving and inventory

Bartending Happy Hours and weekends

Senior Bartender 1994 - 1998

Training new bar staff

Bartending Happy Hour and Weekend shifts

Serving as needed

Bartender 1990 - 1994

Full time bartender providing excellence service to every guest.

Banquet server as needed

EDUCATION

Leaving Certification

Banada Abbey - Tourlastrand, Co. Sligo Ireland

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