Edward Rodriguez

**** ******** **

Manteca, Ca **336

209-***-****

Email address: advhaa@r.postjobfree.com

Executive Summary:

To obtain a leadership position where experience, education, and ability will be utilized. The preferred position will provide continued professional growth and advancements based on company objective and personal ability.

*Core Qualifications:

*Operations Management * Cross functional team management *Warehousing functions

*Staff Development * Supervision and Training *Storekeeping

* Customer first Philosophy * Sound Judgment *Quality Control

*Staff Training * Skilled negotiator *Document Control

*Complex problem Solving *Policy Program development * Call Center Leadership

* Coaching and Development * Change management * Shipping/Receiving

*SAP/Microsoft/Power point

Work Experience:

10/22- Current Stockton Regional Rehabilitation Hospital Central Supply Supervisor

Responsible for the operations Material management of the Central Supply department and staff. Oversees the preparation, sterilization, and distribution of equipment and medical supplies, office supplies needed for patient care hospital departments; maintains inventory records of Central Supply Room. Integrates the hospital’s mission and “Guiding Principles” into daily practice.

Demonstrates an understanding of treatment costs and financial support as they relate to quality and efficiency

Demonstrates general computer skills including: data entry, word processing, email, and record management.

Leadership skills in delegating, organizing, and educating coworkers and

Effective organizational and time management skills.

Effective written and verbal communication skills.

Ability to maintain proper levels of confidentiality.

Ability to work closely and professionally with others.

Ability to maintain quality and safety standard

7/2021-10/2022 Stericycle Plant Operations Supervisor

Establish, monitor, and maintain a high level of productivity and efficiencies on each of the operating shifts at the plant

● Monitors and maintains regulatory and safety compliance as we strive for maximum production

● Ensure all plant personnel perform their tasks safely while utilizing all PPE and other safety equipment at all times

● Maintain regulatory compliance within the plant and plant yard

● Maintain and manage plant processing supplies consisting of PPE, uniforms, cleaning material, processing chemicals, etc.,

to ensure that adequate inventories are always available

● Ensure the plant employees and shift supervisors maintain productivity standards in all phases of their operations

● Review shift productivity to identify maximum efficiencies and operational opportunities

● Initiate actions to assure timely resolution of identified hazards or unsafe conditions or practices

● Train all new plant and temp personnel and provide monthly training of all current plant personnel, as required or

requested, including safety and compliance

● Maintain a high level of customer satisfaction, either internally or externally

● Coordinate customer needs by adhering to a defined processing schedule

● Interface proactively with personnel to achieve business goals

● Periodic facility audits, review of all applicable regulatory paperwork, e.g., biological testing, WW testing, etc.)

● Monitor daily performance of plant employees, directly or within guidance, providing feedback (including growth

opportunities)

● Influence hiring and firing decisions and disciplinary procedures

● Assist in resolving plant problems and issues between sales, drivers, and plant/maintenance employees

11/2014- 7/2021 Ryerson Corporation Service Center Operations Supervisor

● Direct the efficient function of plant operations including Customer service, but not limited to production equipment, shipping,

receiving, storekeeping and inventory control.

● Understands production goals and implements actions necessary to meet objectives.

● Provides leadership to direct reports; coaches and counsels employees

● Participates in the Performance Management Process (PMP) and Participates in the Performance Management Process (PMP.

● Carries out and supports company policy, goals, and objectives.

● Understands quality goals and implement actions necessary to meet goals and ISO 9000 Standards.

● Communicate with other departments within the facility as well as other locations.

● Understand customer requirements, participates, and advise on decisions regarding suitability of material and processing

capabilities.

● Provide direction and coaching in safe work practices: support safety goals.

● Partners with sales team, scheduler/router to ensure efficient work flow.

2010- 9/2014 Comcast Regional Supply Chain Supervisor

● Manage proper inventory procedures and ensures timely transactions by Warehouse personnel. Manages flow of inventory both in

and out of warehouses. Conducts regular physical inventory of all parts in warehouse and prepares and submits reports to

management and various departments

● Manages the physical security of inventory assets, materials, and equipment within limits set by senior management. Supervises the

issuing of materials and equipment to authorized personnel upon receipt of proper documentation, and takes appropriate action

when material theft is suspected

● Ensuring that work/escalated issues are addressed Develops and/or implements appropriate methods, practices, policies,

procedures and change processes keeping employees informed of changes. May include preparation of administrative and

statistical reports.

● Responsible for, maintenance of all testing equipment, regular building maintenance, emergency repairs, obtaining quotes, and

assisting in managing vendors

● Coach and develop frontline performance based off performance metrics and goals

● Oversees the hiring process and provides direct supervision for the day-to-day activities of Warehouse personnel including

training, team building, scheduling, support, performance reviews, and corrective action

1999 – 2010 Comcast Customer Care Supervisor Billing/Repair/Escalations/Retention/Sales

● Directly supervises up to 20 customer account executive.

● Coaches and monitors performance of employees to established goals and objectives through established teamwork practices

and programs.

● Manage both Qualitative and quantitative performance; utilizes the performance management cycle to drive center

performance

● Manage both Qualitative and quantitative performance; utilizes the performance management cycle to drive center

performance. Ensures quality customer care that may include: working with customers, internal or external, to resolve

escalated issues regarding both quality of service and employee conduct, and coordinating with other departments to resolve

issues.

● Ensuring that work/escalated issues are addressed Develops and/or implements appropriate methods, practices, policies,

procedures and change processes keeping employees informed of changes. May include preparation of administrative and

statistical reports.

● Responsible for forecasting, scheduling, and technician performance reporting.

● Provide assistance in establishing schedules by days and shifts for all technicians

● Partner with the field leadership to track and adjust the daily schedule, as needed, to meet Technicians’ schedule requests and

the needs of the business in order to ensure quality service to our customers

● Built quota for field staff and coordinated the scheduling and routing to be efficient as possible.

● Routed positive and service work to in-house and contract labor resources.

● Monitored field staff vacation calendar to ensure proper coverage.

Education: San Jose City College/ Feather River College/ San Jose State University - Business Major

References upon request

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