Customer Service General Manager

Kenneth Edward Davis

• To continue in the eld of business and create new opportunities

for growth in the market and career.

• Dedicated manager with a strong work ethic and ability to drive sales.

• Experienced in operations management, sales, sta ng, and cost control.

• Adept at communicating e ectively with customers, vendors, and sta .

• Able to motivate employees to perform to their maximum potential. Outside Salesperson

Improveit Home Remodeling, Blue Ash, OH March 2014 - Present

• Responsible for educating and selling potential clients on company products.

• Sells customers on the bene ts of company products over competitors.

• O ers nancial advice on payment plan options.

• Sells the job.

Achievements include:

• Rhino of the Month 35 times.

• Over a million dollars in sales 6 straight years.

• Top 5 in sales each year.

General Manager

Pilot Flying J Incorporated, Walton, KY August 2007 - February 2014

• Responsible for day to day operations of the Flying J Travel Center.

• Oversaw expenses, sta ng, scheduling, and implementation of company’s plans and culture.

• Leader for driving sales, exceeding sales budgets, and managing expenses of the unit.

• Recruited, hired, supervised, and motivated sta .

• Improved productivity and morale by initiating systems for accountability.

• Facilitated a positive, customer- rst environment. Achievements include:

• Largest sales and increases in the region.

• Best deli sales in the division.

• 100 percent scores in customer service in November and December in 2011. General Manager

HH Gregg Appliances - Fields Ertel, Cincinnati, OH June 2004 – July 2007

• Responsible for day to day operations.

• In charge of personnel development, exceeding sales budgets, expenses of the unit, sta ng, and scheduling.

Achievements include:

• 150 percent increase in the month of December 2006.

• Number 1 in replacement guarantees 6 months running, 2007.

• Number 1 in accessory attachment, 2005.

• Best TV sales increase in the company, 2004.

• The most President’s club members, 2006-2007.

PROFILE

OBJECTIVE

EXPERIENCE

5547 NORTH GLEN ROAD, CINCINNATI, OHIO 45248 *************@*****.*** 513-***-**** EDUCATION

LEADERSHIP

ROLES

5547 NORTH GLEN ROAD, CINCINNATI, OHIO 45248 *************@*****.*** 513-***-**** Store Director

Circuit City Electronics, Florence, KY May 1999 – May 2004

• Managed daily operations.

• Responsible for personnel development, exceeding sales budgets, sta ng, scheduling, and driving sales.

• Provided direction and development of management sta to ensure achievement of store nancial and personnel goals. Achievements include:

• Youngest Store Director in the history of the company.

• Number 1 City advantage penetration, June – October 2004.

• Best audio attachment percentage in the company, July 2003.

• Number 1 TV sales increase, December 2003.

• Best in customer service, September and November 2003.

• Best shrink in the division, February 2004.

Masters Degree, Business Administration 2016

• Strayer University

• Summa Cum Laude

Bachelors Degree, Business Management 2013

• Strayer University

• Summa Cum Laude

Associates Degree, Biochemistry 1999

• St. Joseph’s College, Rensselaer, IN

Active in Leadership Roles:

• Cincinnati Region Representative, Circuit City.

• Trainer for the region, HH Gregg.

• Trainer for the deli, Pilot Flying J.

• Representative for Gallagher Hall, St. Joseph’s College.

• Captain of the football team, Roger Bacon High School.

• All City Center, Roger Bacon High School.

• Microsoft and MAC O ce

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Corel WordPerfect

• MAC QuarkXpress

• Adobe PhotoShop

• Media 100

• Nielsen Data

REFERENCES Available upon request.

SOFTWARE

SKILLS

EXPERIENCE

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