Instructional Designer and Software Application Trainer

Melissa Nichols

*** ********** ***** *******, ** 75474 972-***-**** *******@***********.***

MOST RECENT EMPLOYMENT HISTORY

Frontline Education June 2022-December 2022

Software Application Trainer & Educational Designer (6 month contract)

• Conduct web-based and on-site training sessions.

• Determine customer needs and demonstrate how the software can be utilized to increase value and ROI to the customer.

• Continuous improvement mentality.

• Stay updated on new developments for each application.

• Coordinate and track training needs with internal and external stakeholders.

• Manage Training Team internal and external facing educational materials and dashboards.

• Instructional Design: Design learning experiences that demonstrate Frontline solution value and support greater solution adoption.

• Develop engaging learning experiences across multiple media, including eLearning, video, interactive, and mobile.

• Create Learning Center/Help Content and other self-service resources to drive down Support volume.

• Collaborate with team members to achieve a user-focused and performance-driven culture supporting impact, innovation, and excellence in learning delivery.

• Trained district and campus staff on targeted software application on a national level.

• Strategic planning and project implementation from implementation to delivery.

• Specialist in prioritizing, multitasking, and working independently; self-motivated, self-starter.

• Collaborate on knowledge base content curation.

• Prioritize new knowledge base content creation based on support volume trends and self- service needs.

• Meet individually with content developers regularly, to ensure that workloads are managed effectively, and content created meets standards.

• Develop new feature documentation ahead of product rollout to clients.

• Developing and delivering onboarding and training for new employees on the full software solution offering, as well as ongoing training to deepen expertise.

• Work closely with product teams to understand product changes; prepare and train our internal and external clients from an organizational readiness perspective.

• Develop and deliver onboarding and training for new employees on the full software solution offering, as well as ongoing training to deepen expertise.

• Working closely with product teams to understand product changes; prepare and train our internal and external clients from an organizational readiness perspective.

• Ability to collaborate and develop effective working relationships with additional stakeholders on difficult issues as needed.

• Demonstrated understanding of common customer service tools and processes.

• A track record of business process improvement.

• Ability to communicate effectively with senior leaders.

• Ability to analyze and identify improvements in service systems.

• Develop both 1:1 and 1:Many customized trainings for software application use EDUCATION

University of North Texas

• Bachelor of Applied Arts and Sciences

• Major: Occupational Education and Secondary Education

• Graduated: May 1989

TEXAS CERTIFICATION OTHER ENDORSEMENTS

• Office Education 6-12, Lifetime Certification • Computer Literacy 6-12

• Business Education 6-12, Lifetime Certification

• Secondary Education 6-12, Lifetime Certification SKILLS

• Microsoft Office Suite • Salesforce

• Microsoft SharePoint • Skyward Student

• Google Suite • Skyward Financial

• Slack • RenWeb

• Calendly • My School Building aka “SchoolDude”

• Zoom Meeting

• JIRA

• Frontline Instructional Materials Management aka Hays TIPWeb-IM

WEBSITES

• LinkedIn: https://www.linkedin.com/in/melissanichols120/

• Twitter: @nicholsm120

ORGANIZATIONS, AFFILIATIONS, AND NOTABLES

Instructional Materials Coordinators Association of Texas (IMCAT) 2018-2022 IMCAT Board of Directors 2020-2022

IMCAT State Board of Directors (Texas) 2020-2022

Notary Public Current

PRIOR EMPLOYMENT

Rockwall Independent School District April 2014-May 2022 Administrative Assistant to Chief Curriculum & Instruction Officer Curriculum & Instruction Director’s Secretary

• Managed $3 million dollar department budget and district TIMA budget.

• Expert calendar and email management.

• Planned, procured reservations, and filed reimbursement for department travel.

• Provided positive customer service for all executive level staff, department staff, and company stakeholders.

• Managed special projects within department including district level projects.

• Compiled and organized information for financial reports submitted to regulatory agencies, company management, and other groups as assigned.

• Used various platforms to prepare extensive reports and presentations/proposals, and data.

• Used creative skills to prepare presentations to communicate information.

• Prepared department purchase requisitions and payment authorizations.

• Knowledge of K-12 educational space in private and public settings.

• Organized calendars and timelines of executive level staff and department staff to complete projects on a timely basis.

• Planned outside vendor events for 500+ people.

• Answered incoming calls, took reliable messages, and routed/escalated to appropriate staff.

• Maintained a schedule of appointments.

• Made travel arrangements for the executive level staff.

• Received, sorted, and distributed mail and other documents to department staff.

• Scheduled and arranged appointments, meetings and meeting resources, conferences and other events.

• Audited and processed payments in timely manner and according to policy.

• Responded to inquiries and provided information and assistance related to program operations, activities, policies and procedures.

• Maintained and created spreadsheets and databases in a variety of platforms.

• Used various software applications to prepare correspondence, forms, reports, etc., for executive level and other department staff members.

• Established excellent working relationship with staff, administrators, and stakeholders in all areas of personal, verbal, and written communications.

• Maintained physical and computerized department files; organized and maintained files of executive level and other department staff members.

• Prepared and sent out notices of meetings; compiled and prepared agenda items and other required information for meetings, workshops and other events; set up supplies for meetings.

• Served as a liaison between campus administration and the executive level staff.

• Maintained confidentiality of all records and issues related to staff and stakeholders. Greenville Christian School August 2005-May 2013

PreKindergarten-12th Grades Librarian

Kindergarten-8th Grades Computer Applications Teacher Sachse Christian Academy August 2001-May 2005

PreKindergarten-8th Grades Computer Applications Teacher Department Chair

Greenville Independent School District August 1994-May 1995 9th-12th Grades Typing Teacher

9th-12th Grades Microcomputer Applications Teacher Greenville Adult Community Education Program Spring 1995 Adult Education Microsoft Office Suite Teacher

Bells Independent School District August 1992-May 1994 7th Grade Keyboarding Teacher

8th Grade Computer Literacy Teacher

9th-12th Grades Microcomputer Applications Teacher Pampa Independent School District August 1989-May 1990 8th Grade Computer Literacy Teacher

Department Chair

Contact this candidate