Customer Service Assistance
Resume:
Memorie Crain
DETAILED - ORIENTED WORKER WITH YEARS OF CUSTOMER SERVICE EXPERIENCE
Gulfport, MS 39503
***************@*****.***
Hardworking with proven relationship-building and time management skills in fast-paced environments. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism.
History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Authorized to work in the US for any employer
Work Experience
Server/Waiter
Phoenecia Gourmet - Ocean Springs, MS
October 2020 to February 2023
• Greeted guest with friendly attitude and set the mood for a dining experience. Recommended appetizers, entrees and desserts to ensure satisfaction. Also recommended alternative items for food allergies and gluten intolerances.
• Operated POS terminals to input orders
• Performed all required prep work before hand to ensure a smooth shift for the night. Anticipated business volume.
• Satisfied all needs and wants to ensure customer satisfaction and dining experience. Server
Ruby Tuesday - Moss Point, MS
December 2018 to December 2019
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. Office Manager
Roto-Rooter Plumbing & Drain Service - Gulfport, MS January 2010 to June 2016
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
• Increased office organization by developing filing system and customer database protocols. Customer Service and Sales Representative
Cable One Inc - Pascagoula, MS
November 2007 to April 2009
• Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
• Educated customers on product features and technical details to highlight benefits.
• Followed-up with customer after sale to identify and resolve service, account, or technical issues to maintain customer satisfaction.
Education
High School Diploma
Union Academy - Georgetown, MS
May 1999
Associate of Arts
Mississippi Gulf Coast Community College - Gautier, MS Skills
• Food Handling
• Serving Experience
• Plumbing
• POS
• Cash Handling
• Bartending
• Food preparation
• Bussing
• Office management
• Administrative experience
• Upselling
• Cleaning
• Kitchen experience
Additional Information
Skills
• Dining customer service
• Point of Sale (POS) system operations
• Safe food handling
• Organization
• Customer assistance
• Sales expertise
• Teamwork
• Microsoft Word, Outlook, and PowerPoint
• Documentation and recordkeeping
• Problem resolution
Contact this candidate