Center Representative Front Desk
Resume:
Shataisha Wilson
Edison, NJ
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Agent
Hilton Garden Inn Hotel - Bridgewater, NJ
March 2022 to Present
responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the Hilton Garden Inn. Come to work in a fun, relaxed atmosphere which is focused on helping people.
General Manager
Jersey Mike's Subs - Edison, NJ
July 2019 to April 2021
Call Center Representative
OUTREACH CALLING - Westfield, NJ
April 2019 to November 2019
TEMP JOB ! Managing large amounts of inbound and outbound calls in a timely manner. Following a call center script when handling different topics. Identifying customers' needs, clarify information, and research every issue and providing the best solutions. Assistant Manager
Five Guys - South Plainfield, NJ
June 2018 to April 2019
Started as a crew member with in 3 weeks I was promoted to be a assistant manager Responsibilities
Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
Assists General Manager in recruiting, interviewing, and hiring of Crew Members. Motivates and coaches Crew Members, and assists in the training of new Crew Members. Assists General Manager in day to day operations with tasks including scheduling, ordering, and team development.
Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.
Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.
Supports other employees in completing their tasks. Maintains fast, accurate service, ensures an excellent customer experience, and ensures that all products are consistent with company standards. Excels in performing all Crew Member tasks including: runner/frontline coordinator, order taker/ dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier. Completes other duties as necessary
Shift Manager
McDonald's - Middlesex, NJ
June 2017 to June 2018
Responsibilities
Managing a staff of 8-12 people, running the shift making sure customer needs were met, staying on top of my staff, helping out in the kitchen. Handling customer complaints as well as guest services and invoixes. In charge of getting the food out to the customers in a timely manaer. Expediting orders for drive thur and as well as front counter orders. Completing travel paths every half hour, completing food cookout to make sure the food was being cooked at the right temp (beef, fish and chicken). Completing table touches to make sure the customers were ok and comfortable. Performed various cleaning tasks and made sure cooking tools were properly sanitize. Going above and beyond to make sure the restaurant was at its best potential.
Front Desk Agent
Extended Stay Hotels - Somerset, NJ
April 2017 to May 2018
registering, booking guest in and out of there room also extending they're stay if they needed more time also accommodating any special request that the guest also have. communicating with hotel staff on the status of guest rooms During the check in process i myself would verify guest and also their payment of method (credit card or cash) in addition I've always try to up sell guest rooms (promoting) by sharing the available alternatives or options if the room they were looking for was not available at the time. maintaining a clean and neat front desk area
Wharehouse Associate
Capacity LLC - North Brunswick, NJ
July 2016 to March 2017
Taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations
Cashier and Sales Associate
Family Dollar - Plainfield, NJ
March 2016 to February 2017
responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all company policy and store standards
Housekeeping
Robert Wood Johnson Hospital (somerset) - Somerville, NJ May 2015 to February 2016
Responsibilities
Performed a clean & comfortable environment for patients, such as; high dusting,sanitizing multiple areas, changing linen,garbage, filling patients needs and as well as getting the room ready for the next patient.
Shift Manager
Burger King - Plainfield, NJ
March 2013 to January 2015
Responsibilities
Managing a staff of 6-8 people, running the shift making sure customer needs were met, staying on top of my staff, helping out in the kitchen. Handling customer complaints as well as guest tracks. In charge of getting the food out to the customers in a timely manaer. Expediting orders for drive thur and as well as front orders. Completing travel paths every half hour, completing food cookout to make sure the food was being cooked at the right temp (beef and chicken). Completing table touches to make sure the customers were ok and comfortable. Performed various cleaning tasks and made sure cooking tools were properly sanitize. Going above and beyond to make sure the restaurant was at its best potential. Accomplishments
Serve safe certified
Management certificate
Dental Secretary/Receptionist
Distinctive Dentistry - Dunellen, NJ
March 2010 to February 2013
Responsibilities
Answering phones, filling, pulling records, faxing, scanning, computer advance in MS, excel spreadsheet and outlook. Scheduling appointmens for patients, setting up patients charts and also follow ups, making sure the office was clean and sanitize for patients and comfortable setting for children patients as well. During the process I’ve been thought the insurance and billing to patients and also familiar with the system dentrix
Education
diploma
Plainfield High School
Skills
• Customer Service (10+ years)
• Computer Skills (10+ years)
• Powerpoint (8 years)
• Outlook (8 years)
• Spreadsheets (8 years)
• Phones (7 years)
• Data Entry (3 years)
• Fast Food (8 years)
• Retail Management (3 years)
• Key Holder (6 years)
• Management (9 years)
• training (8 years)
• Sales (9 years)
• Scheduling (5 years)
• Inventory (4 years)
• Team Building (7 years)
• Cash Handling (10+ years)
• Inventory Management (5 years)
• Customer Service Skills (10+ years)
• Merchandising (6 years)
• Word (10+ years)
• Microsoft Excel (8 years)
• Microsoft Word (10+ years)
• retail sales (3 years)
• Communications (9 years)
• Dentrix (2 years)
• Eaglesoft (2 years)
• Guest Services (10+ years)
• Dental Receptionist
• Restaurant Management
• Medical Scheduling
Certifications and Licenses
ServSafe
July 2014 to July 2019
Management
July 2014 to Present
Assessments
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate