JAMES R. BENSON II

**** *. ******* **.

Carson, Ca. 90746

310-***-**** Cell

advh8d@r.postjobfree.com

EDUCATION AND TRAINING

(UEI) United Education Institute, diploma for (CNT) Computer Network Technology. I currently have the A+ certifications, and currently studying the MCSE course training.

SKILLS AND ABILITIES

Windows Server 2008, 2012

Windows XP, Vista, 7, 8, 10, 11

MAC OSX, MS DOS

MacOSX

Novell Netware

LAN / WAN

Unix / Linux

Adobe Creative Suite

Hardware & Software

MS Office 2010, 2016, 365

MS Access VBA, SQL Servers

MS Terminal, DNS, DHCP, AD Servers

VB Script

DOS Batch Scripting

PROFESSIONAL WORK EXPERIENCE

Warner Media

Title: Application Support Tech

From: 10/2022 To: Present

Duties: Providing Application Support for POS and security software. Writing batch and powershell scripts to automate application installations. Providing input to team for better support and resolutions.

TravisMathew Hunting Beach, Ca

Title: Desktop Support

From: 2/2022 To: 10/2022

Duties: Providing technical support to TM employees with PC and Mac platform computers. Supporting MS Office 365, Adobe Creative Cloud Suite, Mitel, SAP, Retail POS, writing PowerShell, and Batch scripts. Using Jira to report all incidents and retrieve tickets.

Lisi-Aerospace Torrance, Ca

Title: Lead Technical Support Specialist

From: 3/2019 To: 9/2020

Duties: Providing Technical Support to all Lisi-Aerospace employees. Supporting software, hardware, network, and all other computer related issues, request, and requirements. Software install and OS upgrades to Windows 10. Writing backup-restore batch scripts for PC OS upgrades. Creating documentation for processes and procedures, and documenting all support issues to ticketing systems.

ABC Disney - Glendale, Ca

Title: Technical Support Engineer

From: 10/2018 To: 2/2019

Duties: Providing Technical Support to the ABC Disney employees. Supporting a muti-platform environment of Operating Systems (Windows, Mac, Linux), Office 365, Adobe Creative Suite, Security rights, Administration, Imaging, Application Support, Monitor and Display Calibration, Adobe Photoshop support, and writing light-weight scripting to automate processes. Deploying software to systems via SCCM, and JAMF. Process documentation, and user support documentation to ticketing systems.

HCL/Estee Lauder - Hollywood, Ca

Title: Field Support Engineer

From: 7/2017 To: 10/2018

Duties: Responsible for troubleshooting and resolving technical issues across PC, Mac and Linux Platform computers in the Estee Lauder Brands. Accurately testing, identifying, repairing, resolving all end user technical issues with Adobe Creative Suite, Network, Desktop, Laptop, iPad, iPhone, Server, printers etc. Imaging, and configuring Mac computers to company standards, and added all devices to AD. Performing some network duties, and remote connections with JAMF updates and Citrix. Creating support documentation for cross-training of other support technicians. Documenting all support resolution to Service-Now ticketing system, and adhering to SLA as required.

United Pacific - Long Beach, Ca

Title: Desktop Analyst

From: 2/2017 To: 7/2017

Duties: Responsible for troubleshooting and resolving technical issue with user computers for the UP employees. Responsible for creating standard company images, and updating these images as needed, installing and configuring VPN on client devices. Documenting all support issues to Service-Now ticketing system.

Fox Sport - Los Angeles, Ca

Title: Sr. IT Analyst II

From: 12/2016 To: 3/2017

Duties: Responsible for troubleshooting PC and Mac computers for the Fox Sports employees. Support includes imaging computers, account creation for new employees, password resets, printer connections, software installs, setting up IOS devices, and addressing network connectivity issues. Reporting all issues to Service-Now ticketing system.

Sony Pictures Entertainment - Culver City, Ca

Title: Systems Analyst

From: 4/2015 To: 9/2016

Duties: Installing, Configuring, and supporting application servers. Responsible for the recovery, maintenance, and performance of supported application servers and clients. Using Citrix, and AWS connections to servers. Documenting all upgrades, updates, and installation processes. Also responsible for client installation and support.

Children’s Hospital LA - Los Angeles, Ca

Title: VOIP Telco Technician

From: 2/2015 To: 4/2015

Duties: Deploying and updating VOIP Phone for CHLA employees. Configuring phone as needed for users and customer needs. Documenting details of all updates and changes to ticketing system.

Agensys - Burbank, Ca

Title: Sr. Desktop Support Analyst

From: 1/2014 To: 1/2015

Duties: Providing Desktop support to Agensys employees be providing technical support for software, and hardware related issues. Support includes but not limited to imaging computers, Bio-tech equipment, and its connectivity to the computer, and network. Documenting all issues to Sysaid ticketing system.

Technicolor - Hollywood, Ca

Title: Sr. Desktop Support Analyst

From: 9/2013 To: 1/2014

Duties: Providing Level 1, and 2 technical support to PC and MAC computer for Technicolor employees for related software, hardware, and network desktop/laptop computer, and IPhone issues. Writing Batch scripts to enhance data transfers, and configurations between computers for upgrades, and deployments.

Providence St. Joseph Medical Center - Burbank, Ca

Title: Lead Desktop Support Analyst

From: 8/2011 To: 8/2013

Duties: Leading deployment team in providing first-class computer deployment project, and services. Providing desktop support to deployment recipients, and insuring all software applications, and files are restored, and functioning properly. Maintaining inventory, and asset information of all newly deployed systems, and providing progress reports as requested.

CBS / Paramount International - Los Angeles, Ca

Title: Sr. Desktop Support Analyst

From: 7/2010 To: 8/2011

Duties: Providing Level 1, 2, and 3 technical support to CBS employees for all software, hardware, and network related desktop/laptop computer, and Blackberry issues. Working with Microsoft AD for account management, password reset, creating OU’s, users accounts, computer images and accounts. Responsible for reporting all issues to Remedy ticketing system.

SDI Media - Culver City, Ca

Title: Sr. Desktop Support Engineer / System Admin

From: 5/2010 To: 7/2010

Duties: Providing Level 1, 2 and 3 technical support to SDI end users for all software, hardware, and network related desktop/laptop problems, Provide training on software and hardware usage, creating and disabling end user network and email accounts. Responsible for check all server stability, and data room temperature, and reporting status changes if any to IT Director.

Universal Music Group - Universal City, Ca

Title: Technical Support Lead

From: 2/2009 To: 3/2010

Duties: Providing Level 1, and 2 Technical Support services to all UMG employees by troubleshooting, determining point of problem, troubleshoot, determine point of escalation, to resolving end user computer problems. Documenting all technical problems and resolution to Remedy ticketing system. Supported products, and application includes mac os x, ms outlook connection to exchange, ms office, Network connectivity, and various computer software related issues. Responding to phone calls, email, and voicemails, and adhering to company SLA’s on all support issues.

Sony Pictures Entertainment - Culver City, Ca

Title: Sr. Desktop Analyst

From: 7/2008 To: 1/2009

Duties: Providing Desktop Support services to all SPE employees by troubleshooting, determining point of problem, and resolving end user computer problems. Documenting all resolutions to Remedy ticketing system. Supported products, and proprietary, and vendor application, MS Outlook connection to exchange, Lotus Notes Applications, MS Office, Network connectivity, and various computer software related issues. Documenting all problem, and resolutions to Remedy System, and adhering to company SLA’s on all support issues.

Decurion Management Company / Pacific Theatres - Los Angeles, Ca

Title: Desktop Support Lead

From: 7/2006 To: 7/2008

Duties: Providing first and second level Desktop Technical support to the Decurion & Pacific Theatres employees, at the register, desktop, and server levels. Creating user Network / Exchange email accounts, performing Active Directory operations, VPN, Terminal Server, Print Servers, setup of IP Phones, and PBX, (Line Tone, and Configuration), resolving Audix, and Voicemail issues, supporting Windows Server 2003, XP, 2000, MS Office 2003, Webmail, Blackberry Devices, Hardware, and software support, WSUS, Creating, and applying standard images to company PC’s. Documenting all relative issues to Heat Ticketing system, and adhering to company SLA’s on all support related issues.

Northrop Grumman Corporation - Lakewood, Ca

Title: Technical Support Analyst

From: 11/2005 To: 7/2006

Duties: Providing Technical Support to all Northrop Grumman Employees local, and remote. Support of all company software Windows2000, XP, MS Office, VPN for Remote user support, Blackberry devices, Outlook Exchange Clients, Webmail, Network connectivity issues, Hardware, and Software Support, via phone, and onsite. Documenting all occurrences into Peregrine system, and adhering to company SLA’s on all support issues.

Sony Pictures Entertainment - Culver City, Ca

Title: Sr. Desktop Analyst

From: 9/2004 To: 11/2005

Duties: Providing Helpdesk Technical Support services to all SPE employees by troubleshooting, determining point of problem, and resolving end user computer problems. Documenting all technical problems and resolution to Remedy system. Supported products, and application includes MAC OS x, MS Windows9x 2000/XP, MS Office97/2000, Adobe PhotoShop, Windows Media Player, Lotus Notes Applications, etc, and documenting all problem, and resolutions to Remedy System, and adhering to company SLA’s on all support issues.

Pasadena Unified School District - Pasadena, Ca

Title: Help Desk Analyst

From: 3/2003 To: 9/2004

Duties: Providing Technical Support for P.U.S. District Staff Employees, and Teachers alike by troubleshooting, and resolving technical computer problems, or determining point of problem to dispatch appropriate ITS support group. Coordinating with ITS staff to develop customized databases to maintain static IP’s Information along with user accounts, and computer device inventory. Entering all Support issues to current Helpdesk reporting system.

Sony Pictures Entertainment - Culver City, Ca

Title: Sr. Desktop Analyst

From: 9/2000 To: 3/2003

Duties: Providing Technical Support services to all SPE employees by troubleshooting, determining point of problem, and resolving end user computer problems. Creating, and management of relational Access Databases, and applications with VB programming to maintain information on Computer Devices, Assessments, Installs, Applications Tech-Docs, and Technical Support for the SPE Windows2000 project. Responsible for maintaining All Asset Information on device Hardware, and Software, generating weekly reports to IT Management Staff, and insuring accurate data. Facilitating training for new employees of Windows 2000 project on Customized MS Access database application for Inventory count, and data entry. Providing Technical support to Win2k, and MAC OS computer recipients, and senior assistance to Win2k Tech Staff.

Sony Pictures Entertainment - Culver City, Ca

Title: Help Desk Analyst

Duties: Providing Technical Support to SPE employees by troubleshooting, and resolving technical issues or determining point of problem for software, and network problems with user workstations. Documenting all technical problems and resolution to Remedy system. Supported products, and application includes MS Windows95/98/2000/XP, MS Office97/2000, Adobe PhotoShop, Windows Media Player, Lotus Notes Applications, etc, and documenting all problem, and resolutions to Remedy System.

Creative Planet - Los Angeles, Ca

Title: Desktop/Help Desk/Install Analyst

From: 3/2000 To: 9/2000

Duties: Providing Technical Support for the Creative Planet Employees by troubleshooting, and resolving technical problems with computer software, and hardware – particularly for the newly install computers. Installing PC, and MAC OS platform computers throughout the company, and support of Exchange Servers Clients, MS Office applications, etc. Also creating and installing standard company images. Assisting SQL DBA with Database Design.

IBM Global Services - Long Beach, Ca

Title: Senior PC Analyst (Help Desk/Desktop)

From: 1/1998 To: 3/2000

Duties: Providing Technical Solutions for Boeing employees by troubleshooting, and resolving technical issues on PC, and MAC platform computers. Support included Novell NetWare (user account) Administration with Windows 95, 31, and NT workstations. Additional support in software like MS Office, Lotus Notes, MS Exchange, MS Outlook, Mainframe-PCOM, Citrix, Netscape, Internet Explorer, etc…

Disney Online - North Hollywood, Ca

Title: QA (Quality Assurance) Tech.

From: 4/1997 To: 11/1997

Duties: Testing content of upcoming Web Pages, and Games, on multiple browsers for any imperfections, and writing bug reports on any problems that may exist in these pages, which includes Active HTML, Shockwave, Director 6, and Java Applications.

AT&T WorldNet - Burbank, Ca

Title: Technical Support Representative

From: 4/1995 To: 4/1997

Duties: Providing Online Technical Support by troubleshooting, and resolving technical issues involving Internet, and Email related issues. AT&T WorldNet application support for end users worldwide. Also held position as Lead-Tech., which included training

Co-workers and handling Supervisor issues. Some web-site creation and editing of web pages.

PERSONAL COMMENTARY

I am an enthusiastic individual which whom total reliance can be depended upon to reach all company expectations.

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