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Call Center Financial Analyst

Location:
Lindenhurst, NY
Posted:
February 22, 2023

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Resume:

Finance Manager

Award-winning leader possessing a strong background in all aspects of financial reporting, analysis, budget development and controls for multi-million-dollar companies. A proven track record of implementing new tools and improvements, which drive efficiency and cost-controls through automation and process streamlining. Comprehensive experience in equipping executive leaders with the reports, data and recommendations needed to create new and long-term strategies. Proficient in technologies including Adaptive planning insights, Hyperion Enterprise, Hyperion Financial Management, APC, Media Bank, Computron, Share Services, D.T. Online, Great Plains, Tableau and SQL.

PROFESSIONAL EXPERIENCE

Visiting Nurse Service of New York, New York, NY

Finance Manager 7/2018 - Present

Function as the finance lead for system design, deployment, data integration and implementation of planning and budgeting software tool i.e. Adaptive Insights.

Administrator for Adaptive Planning on an ongoing basis, leading continuous improvement efforts for reporting, systems enhancements, automation, and enterprise-wide training.

Develop and maintain KPI reporting for multiple business units including budgeting, forecasting and variance analysis.

Assists Financial Planning and Budgets leadership with financial analysis activities using the Adaptive budget planning tool, Office connect Excel models and Workday.

Assist with the production of budget, monthly operational review, finance committee and board packages.

Manage cost planning, analysis, and reporting activities for $400M+ in shared services expenses including workforce and OTPS categories.

Prepare and submit month close journal entries including accruals, deferrals and inter-business transfers as required.

Assist with monthly revenue close, ensuring accurate results are delivered on time for reporting in accordance with GAAP.

Manage workforce planning process for the organization in collaboration with key stakeholders (Finance partner, HR partner, and Business partner), ensuring robust change management for the process year on year.

THE NEW YORK TIMES, New York, NY

Associate Finance Manager 11/2014 - 7/2018

Collaborated with business leadership and finance team on monthly financial review, identifying cost reductions, operational improvements and serve as the primary liaison for all finance-related issues.

Developed and maintained annual departmental budgets (including headcount), reforecasts and long-range plans identifying financial risks and opportunities.

Performed month-end close for all business units and partnered with the Controller's group to provide information to department heads as to accounting methodologies for expenditures and reviewed monthly accruals.

Supported Field Operations team in developing staffing guidelines for call centers and allocation of hours to call center vendors.

Created weekly and monthly management reports to monitor KPI Performance, contact center operations, vendor expenses, STS commissions and revenue.

Established lines of credit and supervised the implementation of new billing procedures, saving over $500,000 per year.

Built out channel performance dashboards, Care & STS reporting mechanisms and created a QA process for the latter which identified fraudulent agent behaviors; also initiated a full audit of the STS program and vendor relationship.

KIRSHENBAUM BOND SENECAL & PARTNERS, New York, NY

Senior Financial Analyst 5/2006 - 6/2014

Used Hyperion financials to prepare and analyze monthly, quarterly and annual management packages/financial reports at this $200 million media company.

Managed preparation of all budgets including long-range planning and provided financial analysis to senior management.

Analyzed and developed month-end journal entries, deferral and amortization of select revenues, revenue and expense accruals, bonus accrual calculations, reporting and reconciliation of special accounts, monthly estimated and annual budgets, Hyperion-generated monthly consolidated financial statements and annual tax report packages.

Drove monthly close process including preparation of required journal entries, budget variances, reserve management, trend analysis, headcount and other key metrics.

Ensured compliance with Sarbanes-Oxley.

Performed revenue functions, including analyzing reconciliations for revenue recognition, preparing deferred revenue accounting entries, updating and maintaining deferred revenue details, and reconciling balance to the general ledger.

Prepared monthly Fixed Assets schedules and analyzed activity within Fixed Asset accounts and related balance sheet account reconciliations to ensure proper accounting and depreciation of up to $4 million in capital expenses per year.

VNU THE NIELSEN, New York, NY

Financial Analyst/Senior Accountant 2005 - 2006

Supervised all functions related to the monthly closing process at this global media company.

Analyzed actual, forecast, and budget expense variances for monthly consolidated reporting to senior management.

Reconciled all inter-company balances and all balance sheets monthly.

Consolidated 10K and 10Q schedules, as well as actual, budget, flash, and quarterly review categories.

Reviewed procedures, identified control gaps, and implemented remediation for Sarbanes-Oxley.

INITIATIVE MEDIA (IPG), New York, NY

Senior Accountant 2000 - 2005

Managed the Hyperion Financial System for US and international operating units.

Drove all daily accounting and monthly closing functions, as well as quarterly and year-end financial statement analysis for 28 companies globally.

Provided analysis and recommendations to improve internal controls and ensured compliance with Sarbanes-Oxley.

Managed internal use of SOX 404 Project and superuser Hyperion software to increase efficiency of operations.

EDUCATION & CERENTIALS

Bachelor of Science in Accounting, St. John’s University

Certified in Hyperion Financial Management

Technical Skills: Microsoft Office (expert in Excel), Hyperion Enterprise, Hyperion Financial Management, APAC, Media Bank, Computron, D.T. Online, Great Plains, Insight, Essbase, Sugar CRM 7, Tableau, Chartio, SQL, Adaptive insight, Smart View & Office connect



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