PROFESSIONAL SUMMARY Industrious work from home jobs with proven abilities in promoting

products, updating accounts and resolving complaints. Document all transactions thoroughly to keep records accurate. Tireless in meeting customer needs.

SKILLS

Order documentation

Product sales Inbound call management

Microsoft Word Customer relations

Written communication

EXPERIENCE January 2018 - February 2019

March 2019 - October 2019

Work from Home Customer Service Agent

Conduent LLC Jackson, MS

Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.

Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems. Delivered consistently positive and professional customer service experiences via telephone and web delivery.

Answered incoming calls, chat messages, and email communications to handle customers concerns.

November 2019 - November 2020

656 Wildfire Way Jackson, MS

39209,

601-***-****, advh5v@r.postjobfree.com

Employee relations Payroll processing

Onboarding

Human Resource Coordinator

AltiSource Atlanta, GA

Scheduled meetings, maintained employee files, managed and updated HR documents and planned event.

Solved business challenges by participating in HR projects and cross-functional team initiatives.

Partnered with the staffing function to source resumes and schedule interviews as requested. Processed timesheets for more than 150 company employees with 100% error-free accuracy. AJ

ALBERTA JONES

Call Center Representative

Young Williams PC Jackson, MS

Updated records with all interactions and customers transactions. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge. Completed inquiries and followed up with customers to share findings and offer solutions.

Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems.

November 2020 - Current

Chat Agent

Lamps Plus Jackson, MS

Resolved issues based on thorough investigations of concerns. Referred unresolved customer grievances to designated departments for further investigation.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Boosted efficiency by keeping work areas clean, tidy, and free of debris.

EDUCATION

High School Diploma

Graduated with 3.0 GPA

Calloway High School, Jackson, MS

Associates Of Arts Degree

Hinds Community College, Jackson, MS

May 2003

August 2017

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