Warranty Administrator Service Manager

Theresa Winkler

Professional Experience:

Reichard Buick GMC

Warranty Administrator

July 1989 – December 2022

Certified warranty training through General Motors, daily ongoing learning following the GM policy and procedures manual

Searched up labor operations for each defective part replaced by a technician, flagging the technician, checking for correct part numbers, and checking the work order for all required credentials

Analyzed business objects to make sure we had proper documentation for GM to make payment claims

Acted as an auditor beforehand for all claims to ensure they won’t be denied can be denied

Account reconciliation, adding all attachments, jpgs, letters of notification using the Reynolds & Reynolds system and any paperwork required

Working closely with the service manager, the dealer business center and GM authorizer

Team support for service advisors

Inspection of parts requested by GM to be sent back to the original manufacturer, creating all paperwork necessary for shipment which gave us and the vendors the ability to track their product all the way through till arrival at warehouse

Working one on one with customers daily to address their questions or concerns regarding the service that was to be provided

Skills: Microsoft Excel, PowerPoint, Word, Adobe, Product & Service Knowledge, excellent verbal and written communication skills, and great attention to detail

Education:

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