Customer Service Leasing Specialist

LORRAINE T SMITH

PROFESSIONAL SUMMARY

Forward-thinking professional offering more than 10 years of experience working in fast-paced environments. Performance-driven leasing management professional with an in-depth understanding of real estate and good people skills. Positive and upbeat team player with a relationship-focused style. Fluent in English and Spanish.

Energetic manager offering wealth of experience in property inspections and ensuring curbside appeal. Hardworking, educated and willing to go extra mile to complete any task.

Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships.

Dedicated Leasing Consultant capable of meeting all kinds of people and experienced in closing lease deals on multiple types of properties. Knowledgeable about customer service. Offering a successful career history comprising more than 10 years. Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Profitable Leasing Director with 3 years of experience in handling tenant and rental issues. Adept at overseeing properties, showing properties to potential tenants and solving maintenance requests in a

professional and timely manner. Capable of implementing effective marketing campaigns and enforcing all property safety regulations. Energetic Leasing Specialist offering a wealth of experience in property tours and fair housing laws. Hardworking, educated and willing to go the extra mile to complete any task.

Friendly Leasing Specialist touting 5 years of meeting and greeting prospective residents and following up on leads. A knowledgeable resource offering a calm presence coupled with outstanding telephone and administrative skills. Promoting exemplary talents in delivering a high level of customer service and accurate property record keeping.

Versatile Leasing Manager able to handle office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Ready to apply expertise gained during 5+ years of related experience to a new growth-oriented position with Prospect Equity.

Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in record keeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

E: advh45@r.postjobfree.com

P: 770-***-****

A: 807 Beech Drive,, Bolingbrook, IL 60440

SKILLS

•Relationship building and retention

•Property management

•Fair housing policies

•Record keeping

•Rent collection

•Training and mentoring

•Conducting meetings

•Common area maintenance

•Department oversight

•Lease oversight

•Showing and leasing of units

•Strong communication skills

•Oral and written communication

•Business processes and procedures

•Local market conditions

•Tenant screening

•Prospecting assistance

•Ledger record keeping

•Knowledgeable in Microsoft

•Team leadership

•Proficient in hard and MLS

•Tenant issue resolution

•Property performance reporting

•Daily property operations

•Property showing

•Market data collection

•Appointment scheduling

•Property inspections

•Marketing campaigns

•Guest complaint resolution

•Fair housing regulations knowledge

•Lead generation

•Telephone and email etiquette

•Leasing reports

•Application process proficiency

•Maintaining closing ratios

•Performance optimization strategies

•Lease agreement preparation

•Question response

•Lease renewals

•Proficient in Microsoft Office

•Office reception

•Highly professional

•Financial planning

•Intuit QuickBooks expert

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought. Enterprising Real Estate Broker with distinguished understanding of leasing and contracting. In-depth knowledge of MLS use and financial planning. Adept at giving accurate appraisals and closely monitoring housing markets.

Qualified General Manager with a highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations. Real estate professional with expertise in sales, marketing, loan processing, appraisals and contracts.

Real Estate Agent accomplished in contractually representing clients in all manners of purchasing, selling and leasing residential real estate properties.

Results-oriented, strategic sales professional with 13 years in the Retail industry.

WORK HISTORY

Prospect Equity Group - Sell Your House Fast - Leasing Specialist

Chicago, IL • 06/2017 - Current

•Showed apartments to potential tenants and answered questions regarding community

•Distributed and followed up on tenant renewal notices

•Resolved conflicts between tenants in most effective manner

•Developed and implemented resident activities and identified problem vacancies

•Kept meticulous records of all correspondence between management and tenants

•Created and submitted daily reports on leasing activities

•Processed security deposit refunds

•Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units

•Toured property with prospective tenants and provided wealth of information in regards to its key features

•Invited prospects to fill out application upon completion of property tour

•Created proposals, lease offers, and documents for incoming and current tenancies

•Monitored performance of individual leasing agents and coached on successful strategies

•Collected, completed and processed lease applications

•Regularly inspected curb appeal of facilities to ensure that property was always in great shape

•Followed-up with potential accounts and managed daily and weekly marketing and leasing reports

•Answered phone calls and emails and responded to questions from prospects quickly and effectively

•Conducted property tours with potential rental clients and answered all questions truthfully regarding facility

•Drafted comprehensive marketing and leasing plans

•Trained leasing professionals on regulatory requirements,

•Illinois licensed real estate agent

•Income tax professional

•National Association of Realtors

•Payment collection

•Exceeds sales goals

•Communications

•Homeowners insurance knowledge

EDUCATION

Stratford University

Falls Church, VA

Associate of Business Administration: Business

Administration and Management

•Graduated in Top 6% of Class

•Minored in accounting

Real Estate Institute Niles, IL • 02/2016

Associate of Science: Real Estate

company policies and office procedures

•Kept accurate records of all resident and tenant correspondence

•Set appointment times for individuals to tour facilities and see available units

•Developed and implemented tactical marketing plans

•Pleasantly greeted visitors to office, asked questions and offered assistance

•Attended staff meetings and took extensive notes to share with property manager

•Ensured common areas were kept clean, neat and free of debris

•Marketed property to local businesses through collateral, emails and phone calls

•Conducted background checks on applicants

•Received, checked and processed applications for new leases

•Trained staff on compliance, policies and procedures to maximize success

•Showed units to potential tenants and answered questions about life in community

•Maintained accurate records of all correspondence with and from tenants

Churches - General Store Manager Joliet, IL • 08/2002 - 11/2005

•Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

•Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

•Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

•Coordinated weekly conferences with store associates to communicate sales and customer service goals.

•Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

•Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.

•Addressed and resolved strategy issues to support sales management and guide business direction.

•Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.

•Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

•Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

•Promoted business strategy by implementing improvements based on guest feedback.

•Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

•Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.

•Developed new store location from ground up by hiring and training efficient team.

•Protected store from loss or theft by setting and enforcing clear security policies.

•Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

•Rotated merchandise and displays to feature new products and promotions.

•Coached 42 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 96%.

Walmart - Automotive Service Writer

Shorewood, IL • 03/2019 - 08/2019

Dols Hair and Nails - Owner Shop Manager

Chicago, IL • 02/2004 - 08/2019

•Developed and implemented project plans for each solar installation by scheduling employees, checking equipment and reviewing scope for any special considerations.

•Performed startup of each system to assess functionality, test limits and troubleshoot any problems.

•Provided detailed instruction to new employees on how to properly install system racks and modules.

•Communicated effectively when meeting with customers, answering questions and providing detailed job quotes and proposals.

•Oversaw installation of solar systems and work conducted by employees to verify each project met customer expectations.

•Observed areas for installs to determine feasibility and maximum system performance based on present conditions.

•Monitored social media and online sources for industry trends.

•Worked with hairstylist to resolve work problems, improve operations and provide exceptional customer service.

•Managed quality assurance program including on site evaluations, internal audits and customer surveys.

•Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

•Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

•Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Dols 1 Hair and Nails - Owner Manager

Chicago, IL • 02/2008 - 02/2019

•Maintained high standards of quality through continuous reviews of products and service.

•Drove business development and customer acquisition by devising targeted marketing and promotions plans.

•Hired, trained and motivated staff to achieve business objectives and exceed expectations.

•Sourced vendors and negotiated fair contracts for supplies.

•Improved profitability by streamlining costs and optimizing prices.

•Established online configuration knowledge base to support functionality by developing robust system application overview.

•Documented business processes and analyzed procedures to align with changing business needs.

•Interacted with clients to ascertain requirements and product and service.

•Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, maintaining optimal business flow.

•Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.

•Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.

•Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

•Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.

•Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

•Accessed computerized financial information to answer questions related to specific accounts.

•Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.

Popeyes Louisiana Kitchen - General Store Manager

Arlington Heights, IL • 06/1996 - 08/2001

•Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

•Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste

•Reviewed performance data to monitor and measure productivity, goal progress and activity levels

•Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success

•Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements

•Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency

•Addressed and resolved strategy issues to support sales management and guide business direction

•Coordinated weekly conferences with store associates to communicate sales and customer service goals

•Promoted business strategy by implementing improvements based on guest feedback

•Minimized on-site cash with frequent deposits and high accuracy in predicting operations

•Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates

•Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock

•Developed new store location from ground up by hiring and training efficient team

•Rotated merchandise and displays to feature new products and promotions

•Protected store from loss or theft by setting and enforcing clear security policies

•Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives

•Supervised and effectively trained 42 employees to decrease process lags and boost productivity

•Coached 42 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 98%

•Secured store perimeter and enforced procedures to minimize losses and protect store assets

•Fostered healthy team environments to promote collaboration and boost productivity

•Met budget targets by controlling expenses and eliminating wasteful behaviors

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