TIFFANY

JONES-

SYDNOR

advh3b@r.postjobfree.com

m

443-***-****

Brooklyn, MD 21225

Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence. PROFESSIONAL SUMMARY

Otium Senior Care - Healthcare Administrator

402 Marley Station Rd • 02/2016 - 02/2023

WORK HISTORY

Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.

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Communicated with patients, ensuring that medical information was kept private.

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Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

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Spearheaded and implemented new projects to expand scope of engagement.

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Developed and distributed employee work schedules based on operational needs and employee requests.

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• Managed and recorded facility maintenance and upkeep budget. Removed trash and straightened counters to keep pharmacy area clean and neat.

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Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

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Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

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Created customized care plans, working with hospital staff and families to assess and meet individual needs.

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Discussed medical histories with patients in effort to provide most effective medical advice.

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Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

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Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

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Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

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SKILLS

• Home Healthcare

• Staffing Requirements

• Floor Assignments

• Healthcare Regulations

Accounts Payable and Accounts

Receivable

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• Informative Announcements

• Routine Inspections

Electronic Health Records

Systems

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• Reminder Calls

• Creative Thinking

• Training Programs

• Personnel Files

• Reading Comprehension

• Utilization Management

• Healthcare Ethics

• Hazard Elimination

• Facility Management

• Incident Reports

Medical Histories and Vital

Statistics

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• Staff Development

• Facility Oversight

• Manage Records

• HIPAA Guidelines

• Recruit Well-Qualified Staff

• Train Employees

• Emergency Readiness

• Quality Assurance Controls

• Patient Care Assessment

EDUCATION

Anne Arundel Community College

Arnold, MD

Associate Degree In Nursing:

Registered Nurse

CERTIFICATIONS

CMT - Certified Medication

Technician

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Abrahams Garden - Elderly Caregiver

15 Sloan Lane Pasadena MD 21122 • 01/2015 - 07/2021

• Ordered all pharmacy supplies and kept check on inventory levels. Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.

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Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.

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Kept records of expenses and monitored budget while recommending opportunities for cost savings.

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Coordinated with other healthcare providers concerning treatment plans for patients.

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Implemented successful healthcare program through

professionalism, quality of care, medical teaching and patient satisfaction.

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Scheduled surgeries, managed pre-certifications and verified insurance coverage.

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Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

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Developed policies and procedures for effective pharmacy management.

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Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.

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Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.

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Laundered items, changed sheets and made bed to keep patients' bedroom clean.

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Monitored clients' overall health and well-being and noted significant changes.

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• Offered companionship and kindness to elderly patients. Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

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Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

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• Recorded status and duties completed in logbooks for management. Transported clients to and from medical appointments with safety and efficiency.

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Developed and implemented individualized care plans to cater to client needs and better assist.

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Provided compassionate and patient-focused care to cultivate well-being.

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Provided safe mobility support to help patients move around personal and public spaces.

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Assisted with daily living activities, running errands, and household chores.

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Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

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• Maintained clean, safe, and well-organized patient environment.

• Scheduled daily and weekly care hours for client caseload. Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

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Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.

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• Guided patients to restroom to support bladder and bowel relief OTB - Customer Service Representative

15 Broadway New York NY • 07/2007 - 12/2014

requirements.

Cooked meals and assisted patients with eating tasks to support healthy nutrition.

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Entrusted to handle confidential and sensitive situations in professional matter.

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Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

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Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

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Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

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Entertained, conversed, and read aloud to keep patients mentally alert.

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Transported individuals to events and activities, medical appointments, and shopping trips.

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Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.

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• Completed regular check-ins and progress report for each client. Assisted clients with daily living needs to maintain self-esteem and general wellness.

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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

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• Maintained entire family's schedule and organized events. Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.

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Replaced bandages, dressings and binders to care for wounds and encourage healing.

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Maintained strong connections within caregiver community to gain continuous knowledge.

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Handled incoming mail, bills and invoices and completed appropriate actions.

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• Assisted disabled clients to support independence and well-being. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

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Processed customer service orders promptly to increase customer satisfaction.

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• Investigated and resolved accounting, service and delivery concerns.

• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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Handled customer inquiries and suggestions courteously and professionally.

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Increased efficiency and team productivity by promoting operational best practices.

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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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Verizon - Administrative Assistant

Forest Hills, NY • 11/1999 - 07/2007

Tracked customer service cases and updated service software with customer information.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Educated customers about billing, payment processing and support policies and procedures.

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• Developed and updated databases to handle customer data. Assisted coworkers and staff members with special tasks on daily basis.

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Surpassed team goals by partnering with colleagues to implement best practices and protocols.

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Assisted development and implementation of new administrative procedures.

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• Scheduled office meetings and client appointments for staff teams. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

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• Performed research to collect and record industry data. Facilitated timely delivery of special projects to meet organizational and departmental objectives.

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Executed record filing system to improve document organization and management.

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Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

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Completed forms, reports, logs and records to quickly handle all documentation for human resources.

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Managed filing system, entered data and completed other clerical tasks.

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• Developed strategies to streamline and improve office procedures. Processed customer orders accurately and within agreed timeframes to meet service standards.

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Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

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Drafted correspondence and other documents for CEO and department heads in company's voice.

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Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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Volunteered to help with special projects of varying degrees of complexity.

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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

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Created and maintained databases to track and record customer data.

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