Customer Service Front Desk
Resume:
OSHANIPIN, MOJISOLA FUNMILAYO
BLOCK N** FLAT *, JAKANDE ESTATE OKE - AFA, ISOLO, LAGOS
**********@*****.***, **********@*****.***
+234**********, +234**********
OBJECTIVE
To develop my professional career through effective Customer Service delivery and Financial Management, with undiluted passion for excellence towards the achievement of organisations cooperate goal.
EXPERIENCE
STANBIC IBTC BANK.(OUTSOURCED BY INTEGRATED COPORATE SERVICES LTD) JAN 2013 TILL DATE.
ACHIEVEMENTS:
Unified tellering functions.
Processing of Tax payments, bill payments, and foreign transactions.
Carried out Front desk activities exceptionally.
Optimum customer service delivery.
ACCESS BANK PLC 2008
Transaction Officer
ACHIEVEMENTS:
Merchant Tellering, Cash Tellering & Bulk Tellering
Delivered optimum Customer Service
Carried out effective Foreign Operations
SEED CAPITAL MICRO-FINANCE BANK, LAGOS. 2007
Teller / Customer Service Officer
ACHIEVEMENTS:
Solely responsible for Foreign financial activities
Completed Cash Tellering within the shortest time frame
Proper recording of customer’s details and meeting their complaint INTERCONTINENTAL BANK PLC 2006-2007
Bulk Tellering (Industrial Attachment)
ACHIEVEMENTS:
Proven knowledge of Bulk Tellering
Carried out Front desk activities exceptionally
PROFESSIONAL QUALIFICATION
Nigerian Institute of Management (NIM) 2011
(Graduate Membership)
Nigerian Institute of Management (NIM) 2010
(Student Membership)
PROFILE
Result Oriented and Resourceful
Assertive / Effective Team Player
Good Communication / Interpersonal Skills
High level of Integrity and Organizationally Savvy Ability to Multitask and do well under little or no Supervision RESEARCH
Impact of Social Responsibility on Organsation’s Performance 2011
(Final Year Thesis)
COMPUTER SKILLS
Microsoft Office Suite (Word, Excel and PowerPoint) Flexcube (Banking Software Package)
Finacle (Banking Software Package).
TRAININGS ATTENDED
Detection of Fraud 2008
Time Management 2008
Communication Skills 2009
Customer Service Etiquette 2010
Customer Relationship Management (CRM) 2011
INTEREST
Reading, Listening, Travelling & Meeting People
ACADEMIC QUALIFICATIONS
Lagos State Polytechnic, Lagos 2011
HND (Business Administration) Upper credit
Osun State Polytechnic, Iree, Osun. 2006
OND (Business Administration) Upper Credit
Command Secondary School, Ipaja, Lagos. 2001
(WASSCE / NECO)
REFERENCES
Mr Niyi Adepoju Mr Adedamola Adeyoyin Olaleye Bukola Access Bank Plc Union Bank Plc Stanbic Ibtc Bank
Branch Manager Branch Operations Operation Department Ifako Branch, Lagos 2nd Okpara Enugu 080********
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