Vickie Dorman

Waco, TX 254-***-**** advh1i@r.postjobfree.com

Self-motivated customer service professional with 12+ years of experience understanding customer needs, active listening, and delivering practical problem-solving in fast-paced environments. Proficient in front-desk support, handling phone contact, and composure in stressful situations. Reliable team player, exhibiting familiarity with computer and Windows PC applications, the ability to multitask, uphold a strong work ethic, stay focused, and learn new and complex computer system applications. Professional Experience

Faneuil Waco, TX

Customer Service Agent

March 2021-December 2021

● Manage inbound calls about order support, service information, billing issues, and product questions, availing accurate, valid, and complete information

● Build sustainable client relationships and trust through open and interactive interpersonal communication and enhancing client experiences, boosting retention rates by 99%

● Identify and assess customers’ needs and actively works to resolve any emerging problems that customers might face with accuracy and efficiency to achieve 100% client satisfaction

● Prepare Excel spreadsheets to accurately document phone log records for each inquiry with appropriate messaging based on company standards

DoorDash & Favor Delivery Service Waco, TX

Delivery Driver June 2019 - September 2022

● Accepted food delivery orders using Favor and DoorDash mobile phone application, exercising phone etiquette and courtesy in interactions with clients, raising positive brand recall by 100%

● Picked up customer orders from stores and restaurants, managed time effectively, completing up to 20 orders per shift with top-notch hospitality

● Demonstrated ability to evaluate, troubleshoot, and handle customer complaints, offering appropriate solutions and alternatives within the time limits and following up to ensure complete resolution Census Bureau Waco, TX

Enumerator July 2020 - September 2020

● Visited assigned addresses, taking the extra mile to engage 3000 occupants from households when interviewing to collect and record 100% response rates

● Maintained 100% professionalism by staying in touch with the field supervisor by phone or face-face for any attempted or completed cases

● Obtained correct demographic data to be recorded in an electronic form from the target population through effective communication and being empathetic, responsive, patient, and conscientious Self Employment Waco, TX

Residential Caregiver March 2017 - March 2019

● Heightened healthcare access, scheduling appointments, and transportation, including healthcare provider visits and physical therapy, boosting patients' wellbeing

● Assisted with mandatory therapy and exercise activities for client, strengthening physical and mental health, resulting in a non-care

● Enabled continuity of care by documenting all activities, including drug prescriptions or mobility issues, improving treatment outcomes

Goldstar Transit Waco, TX

Field Trip Coordinator October 2015 - March 2017

● Fostered positive relations with teachers by answering questions, scheduling and confirming itineraries, venues and dates promptly via email/phone for timely and productive trips

● Worked 55 hours a week, 30 hours as a field trip coordinator coordinating logistics for all Waco ISD school trip requests and changes with quotes, and 25 hours driving 2 routes daily

● Employed minimum 25-30 WPM typing skills, MS Office, and data entry knowledge to execute end-of-month processing reports, meeting work deadlines and performance with precision Advanced Foundation Repair Waco, TX

Office Administrator August 2009 - May 2015

● Increased operational efficiency and productivity by scheduling all estimates, mandatory 811 utility ticket requests, and overseeing contract preparations

● Minimize bad debts and improve cash flow by tracking accounts payable/receivable, bringing the office out of the red zone, receiving a raise for exceeding performance in the first year

● Maintained three calendars for upcoming jobs and date changes with thorough attention to detail Core Competencies

Microsoft Office Suite, Customer Service, Excellent Organization Skills, Conflict-Resolution, Negotiating Skills, Written, Oral Communication, Strong Team Orientation, Public Relations, Call Handling, Honesty/Integrity Education & Certifications

Advanced Accounting I & II, Abilene Commercial College