Sales Manager Customer Service
Resume:
Loveland, CO *****
*********@*******.***
Gregory S. Lerew
Objective
To expand my career in a management position in a customer service-oriented company with opportunities for personal and professional growth.
Experience
August 2017 – October 2021 Fort Collins Dodge Chrysler Jeep
Finance Manager
Provide customers with finance options and protection products involving the purchase of their new or pre-owned vehicle.
Work closely with Sales Management on employee recruitment, training and team building.
Assist Administrative staff with funding delays and/or any issues with Lienholders ensuring smooth cash flow.
June 2008- July 2017 Spradley Barr Ford Inc. Fort Collins/Greeley
Finance Manager, Used Vehicle Manager, Sales Manager
Recruit, train, develop and motivate the Sales Department
Work closely with Finance Department and Business office with funds in transit from lienholders and assist in managing cash flow.
Interact with customers and their sales consultant to ensure a positive sales experience.
Develop and implement a Used vehicle stocking plan to ensure maximum Return-on-Investment.
Promote sales growth through teamwork and process integration.
Weekly sales and purchases at both Colorado and Denver Auto Auctions.
Desk & close deals.
Continuously train, monitor, motivate and improve sales personnel.
Ford certified sales manager.
August 2003 – May 2008 Lithia Motor Company Medford, OR
General Sales Manager
Created and communicated an action plan for each sales manager and salesperson and ensured all team members understood and complied with expectations.
Worked very closely with Finance Department on bank approvals and contracts in transit.
Worked with Used Vehicle Manager on stocking plan, inventory turn and ROI
Used Vehicle Manager
Created and implemented an inventory stocking plan within corporate guideline to maximize ROI and inventory turn.
Communicated with Finance Department on the approval of a contract and funding status on newly acquired inventory before processing.
Help with training for Sales Consultants.
New Vehicle Sales Manager
Implemented and followed inventory stocking plans within corporate guidelines, to maximize ROI and inventory turn
Recruit, train and develop new Sales Consultants
Monitored Sales Consultants certification completion and review their action plan and assisting as needed.
Trained, motivated, inspired Sales Team
Sept 1993-July 2003 Estes Park Auto Mall Estes Park, CO
General Sales Manager
Oversee all sales department functions.
Created and communicated an action plan for each sales manager and salesperson and ensured all team members understood and complied with expectations.
Recruited and trained sales and F & I staff.
Developed new and used vehicle stocking plan.
June 1980-Aug 1993 Lerew’s Ford Inc. East Berlin, PA
Multiple Positions
Several dealership positions including, but not limited to:
Lot technician, parts manager, service advisor, service manager, salesman, sales manager.
Family-owned business, training to become General Manager,
Education
1986-1990 Penn State University State College, PA
Bachelor's degree in Business Management
References
Available Upon Request
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