Data Entry Operator
Resume:
Melissa Goss
Stockbridge, GA 30281
***************@*****.***
I am a detail-oriented administrator with over 15 years of Customer Service and Administrative experience. I am experienced in training employees in new procedures, de-escalating irate customer complaints, ensuring efficient office flow and patient loyalty. Objective
I am interested in a full–time, Administrative / Customer Service position. Education
Redan High School
Stone Mountain, GA 30083
Dekalb Technical College
Clarkston, GA 30021
Business Office Technology
Herzing University
Atlanta, GA 30326
Health Information Management
Administrative / Customer Service Skills
•Knowledge of medical terminology
•Over 8 years of Healthcare and Patient Scheduling experience
•Over 6 years of Call Center experience
•Over 10 years of Administrative and Customer Service experience
•Performed data entry in a production environment
•Trains new employees in office procedures
•Advanced knowledge of Microsoft Word, Access, Excel and PowerPoint
•Accurately types 55wpm
•Excellent written, verbal and interpersonal skills
•Operates standard office equipment including copier, fax and scanner
•Generates correspondence, prepares mail, creates and maintained filing systems
•Transcription of Executive Meeting Minutes
•Prepares office meeting minutes
Work Experience
Emory Heart and Vascular Center / Emory Pulmonary and Sleep Center Atlanta, GA 30342
November 2012 – Present
Patient Call Center Coordinator (Lead) / Patient Services Coordinator II / Unit Clerk Melissa Goss
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•Creates accounts, processes insurance, and schedules appointments in a Cardiology group of eighteen providers.
•Tracks and monitors patient calls in database, reports delays, conflicts and other areas of concert to manager
• Instructs Call Center staff in new and more efficient patient flow processes
•Attends training classes and ensures efficient and effective patient flow.
•Triages, documents and routes inbound patient telephone calls
•Prepares office meeting minutes
•Receives incoming patient inquires and complaints regarding billing and appointments
•Liaison between patients, nurses and physicians at Emory Heart and Vascular Center and St. Joseph’s Hospital.
•Communicates the clinic’s financial policies to all patients
•Releases medical records to patients and physicians according to HIPAA policies
•Scans and converts paper medical records to electronic medical records
•Responsible for payment, collection and follow-up of all accounts assigned during the admission and discharge process of patients
•Performs administrative duties as assigned by manager
•Updates and processes health insurance information Emory University Student Health and Counseling Services Atlanta, GA 30322
September 2009 – November 2012
Patient Accounts Rep.
•Responsible for payment, collection, and follow-up of all accounts assigned during admission and discharge process of patients
•Communicated the clinic’s financial policies to all patients
•Scheduled patient appointments
•Triaged, documented and routed inbound patient telephone calls
•Acted as a liaison between physicians and patients
•Data Entry of billing and registration information
•Released medical records to patients and outside physicians according to HIPAA policies
•Responsible for the accuracy, compilation and distribution of medical records
•Scans and converts paper medical records to electronic medical records
•Transcribed meeting minutes for the Executive Committee and Clinical Providers Emory Temporary Service / Emory Children’s Center
Atlanta, GA 30322
April 2008 – February 2009
Patient Services Coordinator / Call Center
•Scheduled patient appointments for Emory Children’s Center patients
•Liaison between physicians and patients from the inbound call center
•Provided information, triaged insurance, prescription refills and medical records
•Data entry of patient information in IDX / GPMS
Venturi Staffing Partners / Bank of America
Tucker, GA 30084
January 2008 – February 2008
Data Entry Operator / Seasonal
Melissa Goss
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•Reviewed tax return vouchers for completion and corrected errors
•Entered alpha-numeric data from various sources in a production environment LiveOps, Inc.
Palo Alto, CA 94304
November 2005 – April 2008
Independent Contract Agent / Inbound Call Center
•Received routine calls from customers requesting products and services
•Verified and entered customer information into database
•Researched and answered customer inquiries
•Posted payments to credit card accounts.
Georgia Department of Revenue
Atlanta, GA 30345
July 2004 – May 2005
Tax Examiner I
•Reviewed tax returns for completion and accuracy
•Coded and entered data for computer processing
•Mailed letters to delinquent taxpayers
•Maintained reports and performed administrative duties Ablest Staffing Service / Georgia Department of Revenue Atlanta, GA 30342
October 2003 – July 2004
Secretary
•Provided administrative assistance to multiple supervisors
•Created and maintained reports, calendars, timesheets and generated correspondence
•Operated standard office equipment, ordered supplies and distributed mail
•Processed Sales Tax Returns
Emory Temporary Service / ICIS Department
Atlanta, GA 30322
March 2002 – March 2003
Receptionist
•Greeted and assisted visitors applying for the Study Abroad Program
•Assisted multiple Advisors with correspondence
•Reviewed and processed applications in database
•Data Entry
•Collected Deposits
Aegis Communications
Tucker, GA 30084
February 2001 – December 2001
Customer Service Rep. / Inbound Call Center
•Assisted AT&T Broadband customers with service requests, complaints and technical issues.
•Researched accounts
•Filed discrepancy forms
•Posted credit card payments to accounts
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