PERSONAL RESUME

Howard Mayrant

** ********* ******, ****** ******, CA 92677

Home: 949-***-**** Cell: 949-***-****

Email: advgwp@r.postjobfree.com

Position Desired: Senior Technical Writer / Senior Business Analyst

Diversified Company Experience:

Technical Writer: First American Inc., CoreLogic, B of A, PNC Bank, Delta National Realty Trust

Business Analyst: Union Financial Corporation, Fluor Corporation, Argent Mortgage Corporation

Senior Designer: So. Calif. Edison, LendingTree, Ameriquest and Argent Mortgage Companies

Training Specialist: Dept. of Homeland Security, Infinium Software Corp, Fluor Daniel Corporation

Project Manager: Fluor Corporation, McDonnell Douglas Corporation, American Honda Motors.

Experience Details:

• Developed self-study and instructional-led performance-based training documentation using

online, video, mobile and web-based apps, to achieve maximum performance improvements.

• Developed and identified supporting resources needed to enable delivery of a final training solution,

including training objectives, training locations, and all other needed logistics.

• Collaborated with project subject-matter-experts and stakeholders to ensure curriculum accuracy

and documentation integrity with one-on-one communications (25 years of ‘hands-on’ experience).

Specific Skills:

• Strong project management skills, organizational skills, and attentive personal attitude.

• Exceptional multi-tasking skills and strong adaptability to ensure job is done correctly.

• Strong verbal/written communications and ability to work cross-functionally with others.

• Software Proficiency: Microsoft Word, Access, Excel, PowerPoint, Oxygen/XML, Visio,

SharePoint, Frame Maker, Adobe InDesign, Adobe Illustrator, Web Works, MS/XML.

Education:

BS Degree - Business Administration, minoring in Business Systems Analysis, Cal State, Northridge.

*** See page two for my chronological work history ***

HMayrantRESUMEJan2023 Page 1

Chronological Work History (Howard Mayrant 2008-2022):

Nov 2021 – Aug 2022: Optum Health Services (Contract Assignment): My primary task was to evaluate project requirements for all system output reports that will be needed and make them available on implementation day. Working with my team, I delivered eight weekly reports and ten monthly summary reports on project deliverables.

Feb 2013–Aug 2021: First American Corporation, Santa Ana (Full Time): As Technical Writer and Business Analyst at First American for nearly nine years, I was responsible for designing and programming the company’s user documentation residing on their new ‘SharePoint System’ data repository. It was used to maintain total online data integrity of all the company’s computerized systems. It also maintained all supporting production documentation including all production user manuals, which eventually contained a total of over 300 of my production-system documents that I authored over my eight-year+ tenure with First American Corporation (37 documents per year)!

October/2012 – December 2012 – CoreLogic, Irvine Spectrum (Contract Assignment):

As Technical Writer/Business Analyst, I worked with Subject Matter Experts (SMEs) to develop data field definitions for Core Logic’s ‘Census Demographics’ databases. The assignment included multiple projects, such as ‘Tax Services Activity’, 3rd Party Demographics’, ‘FBI Crime Statistics’, ‘Maximum Sales Trends’ and ‘Excluded Parties Listing’.

April/2012 – September 2012 - PNC Bank, Laguna Niguel (Contract Assignment):

As Senior Technical Writer for PNC Banks, I reviewed, Analyzed, and created ‘Single Point of Contact’ (SPOC) Policy and Procedures documents used by all Bank Retention & Liquidation Negotiators at all PNC Bank branches. I was also asked to design and create PNC’s first ‘Contractor’s Quick Reference Guide’. For this new documentation, I was asked to investigate and integrate all relevant processes from the ‘Advanced Commercial Banking System’ (ACBS).

Nov/2011 – February 2012 – Southern California Edison, Chino (Contract Assignment):

As Sr. Technical Writer/Web Applications Developer, I designed and programmed a new ‘Learning Management System (LMS)’ for SCE’s instructor-led compliance training, which was to completely replace all old Instructor-led training courses. I developed a new upgraded version of their ‘Spill Prevention and Control’ training program using the newly available ‘Articulate Studio 09’ product. My new multimedia course included new and exciting features, as narrations, musical fade-in/fade-outs, in-stream quizzes, and auto-scored testing. The new course established a model standard for SCE’s eventual conversion of ALL ‘instructor-led’ training to be replaced by ‘self-help’ training!

April/2011 – September 2011 – Bank of America, Laguna Niguel (Contract Assignment):

As Senior Technical Writer, I both researched and documented updated corporate policies and procedures for all of Bank of America’s Service Departments of Special Circumstances. In this capacity, I also published to all B of A branches on the ‘Policies and Procedures Portal’ (Internet). All of the newly revised policies on ‘Short Sale Customer Escalations’ and ‘Residential Foreclosures’, were required to informed all of B of A branches across the entire nation.

Jan/2008 – December 2010 – Dept. of Homeland Security, Laguna Niguel Federal Bldg. (Full-Time):

As their Senior Training Specialist, I was responsible for training Customs and Border Protection Agents in the use of the entire ‘Microsoft Suite’ (including MS Word/PowerPoint/Excel/Access/Outlook). This project assignment included preparing and documenting my own class training materials, including my Instructor’s Guide and Student Guides. Each of my documents had to pass the highly stringent DHS training materials documentation guidelines.

Sample documentation extracts furnished upon request

HMayrantRESUMEJan2023 Page 2

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