Customer Service Specialist
Resume:
AMY HURD
***** **** ****** ****, ********, VA ***10
*******@*****.***
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting expectations at every interaction. Timely and professional with skills and ability to build and to drive business retention. Actively seeking a customer service director role where I can utilize my skills and experience to add value to an organization. Employment history
IMIC DBA Hampton Inn, Bristol, TN 37620 Dec. 2020 To Present
● Hotel Operations (Maintenance, Ordering Supplies, Staffing, Equipment and system Maintenance)
● Scheduling and developing Employees
● Interviewing and Hiring
● Implementing Policies and Procedures to ensure business is streamlined.
● Facilitate meetings to inform employees on upcoming compliance audits
● Process billing, collections, and reconciliation of house accounts.
● Scheduling Groups, Processing payment and individualizing contracts for groups.
● Processing payments and taking deposits for upcoming events.
● Scheduling annual inspections and maintaining records for inspections. Salaried Position $42,500 Hours are typically 7a to 3p Monday through Friday. I am on call for 50 weeks out of the year.
Morrison Healthcare Johnston Memorial Hospital, Abingdon, Virginia Retail Supervisor /Catering Supervisor, Compass Group. Abingdon, VA Oct. 2013 -Dec. 2020
Pay Rate $13.00 per hour Monday through Friday
● Maintain and follow standard quality, safety, environmental and infection control policies and procedures.
● Adhere to local, state and federal laws, regulations and statutes.
● Maintain detailed and complete records of accounting for the dietary department.
● Suggested budgetary changes to increase company profits.
● Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
● Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
● Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
● Complete forms in accordance with company procedures.
● Maintain scheduling and event calendars.
● Make copies of correspondence or other printed material.
● Order and dispense supplies.
● Supervise other clerical staff and provide training and orientation to new staff.
● Compile, sort and verify the accuracy of data before it is entered.
● Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
● Create, maintain, and enter information into databases.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Night auditor, Hampton Inn. Abingdon, VA
Sep. 2011 – Oct. 2013
Pay Rate $8.00 per hour 11p to 8am
● Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
● Observe signal lights on switchboards, and dial or press buttons to make connections.
● Provide assistance for customers with special billing requests.
● Perform clerical duties such as typing, proofreading, and sorting mail.
● Promote company products, services, and savings plans when appropriate.
● Resolve customer complaints or answer customers' questions regarding policies and procedures.
● Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
● Train or instruct employees in job duties.
● Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
● Arrange for necessary maintenance or repair work.
● Monitor inventory levels and requisition or purchase supplies as needed. Education
Virginia Highlands Community College, Abingdon, VA General Studies, General Studies
Abingdon High School, Abingdon, VA
High School Diploma, Business, Jun. 1996
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