To Whom It May Concern:

Enclosed is my resume. It details the educational skills that I can contribute to your company. Being people-oriented, organized, and a good communicator, are merely some of the attributes that I possess. I am a hard worker, and I am eager and willing to learn new responsibilities. I would be very grateful to receive an opportunity to further discuss a position. with your company. I have encompassed the education, the experience, and the persona. necessary to be highly successful in tasks that are set before me. I have earned a High School diploma from Hillcrest High School, an Associate of Science Degree in Radiological Sciences from Jefferson Davis Community College, and a Bachelor of Science Degree in Radiation therapy at UAB. Thank you for your time and consideration. Sincerely,

Alexis Grace

Work History

Education

Customer Service

Representative

Alexis

Grace

Contact

Address

Hoover, AL 35244

Phone

205-***-****

E-mail

advgqj@r.postjobfree.com

Skills

CRM

Multi-line phone talent

Order fulfillment

POS systems expert

Call decisioning

Typing 40 wpm

Call center operations

High-volume call centers

Complaint resolution

Professional telephone

demeanor

Data Entry

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Data Entry Clerk

Synovus Mortgage Corporation, Birmingham, AL

Organized, sorted, and checked input data against

original documents.

Completed data entry tasks with accuracy and

efficiency.

Sorted documents and maintained organized filing

process.

2013-04 -

Current

Medical Records Clerk

Aerotek Staffing Solutions, Hoover, Al

Uploaded physician progress notes, history, and physicals into electronic medical records.

Processed medical records requests from outside

providers according to facility, state, and federal law. Maintained patient records in compliance with security regulations.

2012-11 -

2013-02

Inbound Customer Service Representative

Aerotek Staffing Solutions, Hoover, Al

Answered phone with friendly greeting to create positive inbound calling experience for customers.

Answered over 46 calls per shift to meet fast-paced call center demands.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

2010-06 -

2010-09

Customer Service Representative

Toysrus, Montgomery, Hoover, Al

Updated account information to maintain customer

records.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services, and company information.

2008-08 -

2010-03

B.S. Degree: Radiation Therapy

University of Alabama - Birmingham, AL

2005-08 -

2008-05

Associate of Science Degree: Radiological

Sciences

Jefferson Davis Community College - Brewton, AL

2003-05 -

2005-05

Advanced Diploma

Hillcrest High School - Evergreen, AL

2000-08 -

2003-05

Contact this candidate