Customer Service Project Manager

PROFILE

Experienced and effective manager adept in all aspects of successful project management. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company. Driven and enthusiastic, with the ability to manage projects and people.

EMPLOYMENT HISTORY

Mar 2022 — Present

Service and Hospitality Manager, Centraarchy Restaurant Myrtle Beach Management

•Provide excellent customer service and achieve a high rate of client satisfaction and retention.

•Work in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them.

•Plan and coordinate daily staffing and scheduling needs while simultaneously reducing labor costs.

•Order, track and ensure timely delivery of restaurant needs

Feb 2019 — Mar 2022

Shift Leader/Bartender, Centraarchy Restaurant Management Myrtle Beach

•Provided the highest level of customer service at every shift.

•Provided direct supervision to employees.

•Managed cash drop and resolving problems that occurred during the shifts.

•Provided expert knowledge in food and beverage recommendations

Jan 2018 — Jan 2019

Environmental Health Officer, Northeast Regional Health Ocho Rios, Jamaica Authority

•Remained up to date with health and safety requirements and aimed to meet them at all times.

•Used strong management skills combined with engineering principles to control safety and health initiatives.

•Assisted with emergency health responses to disease outbreaks.

•Fostered an up-to-date knowledge of health, safety, and environmental policies.

EDUCATION

Jan 2020 — Present

Public Health, College of William, and Mary

Master of Public Health

Williamsburg, VA

Sep 2014 — Sep 2018

Environmental Health, University of Technology, Jamaica

Graduated with Honors, Major public Health, min Occupation Health and Safety

Kinston, Jamaica

Sep 2008 — Jun 2014

Associates, Rusea's High School

Associates of Natural Science; Diploma in Advanced Education

Hanover

SKILLS

Fast Learner

Ability to Multitask

Expert Time Management

Expert Ability to Work

Expert

Expert

COURSES

Sep 2022 — Oct 2022

Introduction to project Management, University of Adelaide

Feb 2023- Present Certificate in Logistics and Supply Chain Management

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