Customer Service Representative
Resume:
Sarah Rivera
****, ******* **. ****** *******, GA 30127 678-***-**** **************@*****.***
Skills & Abilities
●Bilingual (English/Spanish)
●Time management/ organizational skills
●Flexible in job duties
●Strong customer service and interpersonal skills for interacting with customers, managers, supervisors, and team.
●Money management
●Writing Skills
●Ability to work independently
●Attention to detail
Experience
RANDSTAD STAFFING AGENCY@ CHICO'S FAS - CUSTOMER SERVICE REPRESENTATIVE
October 2022-January 2023
●Great memorization/attention to details
●Assist customers with placing orders, handling exchanges, and fulfilling refunds
●Inform customers of promotions and deals
●Ability to make product recommendation or services to customers, based on their needs and preferences
●Followed communication guidelines, procedures, and policies
●Access to cancel or upgrade customer accounts by customer request
●Handled customer complaints and provided alternatives and/or solutions to ensure resolution of complaints
●Take payment information and other personal information such as addresses and phone numbers
●Provided accurate, and complete information by using the correct methods/tools
●Managed large quantity of incoming calls and occasional outbound calls
●Utilized various computer programs >>*Smartclixx, Charm, Clearview, Client connect, Parcel Post, Nice, InContact CXone, Locate (Manhattan), Oracle ATG, VDI Platform
REISCHLING PRESS, INC.,1065 BIG SHANTY RD NW, KENNESAW, GA- HIRED INTO COMPANY
April 2022-September 2022
PREMIER STAFFING AGENCY@ REISCHLING PRESS, INC.,1065 BIG SHANTY RD NW, KENNESAW, GA
NOVEMBER 2021-APRIL 14,2022
●Using handheld/and various computer programs
●Ability to communicate with coworkers & management
●Great memorization/attention to details on daily basis
●Productivity level meets requirements, ability to stand for 8-12 hours shifts
●Productivity level is always consistently improving, accurate at all times and happening at a productive speed
●Open to new skills and opportunities to train in different areas
●Worked for MINTED
*Learned the entire minted shipping process for all their products
*Worked with envelopes ensuring all customized products had no mistakes and were visibly clean and aligned
*Learned how to fix the Akebono according to the present problem
●Worked for CANVA
Learned all current products and details
prepacking/material handling, Quality Control, Shipping, Posters
*Ability to memorize all the products and materials needed
*Ensuring all orders where packaged and sent correctly
*Learned how to make the notebooks both paperback and hardback
*Learned how to operate the Duplo
PREMIER STAFFING AGENCY @KANE LOGISTICS- PICKER & PACKER
September 2021-October 2021
●Able to work at a productive speed
●Ability to pick up new tasks and understand it immediately
●Able to stand on my feet for more than 5 hours consecutively
●Communication with floor workers in both English & Spanish
FOOD DEPOT STORE#27,681 SOUTH MARIETTA PKWY SE, MARIETTA, GA 30060—PRICING ANALYSTS
May 2020 - March 2021
●Using hand-held/and several computer programs
●working with data to be able to determine prices and compete with other businesses
●Strategically organized and presented tags, displays, and signs for customer appeal
●Communication between company vendors, staff members, and customers
FOOD DEPOT STORE#35,3205 S COBB DR SE # B, SMYRNA, GA 30080 —OFFICE STAFF/RETAIL CASHIER
July 2019 - May 2020
●Handling incoming phone calls and greeting customers/visitors
●Managing paperwork/documents and organization of files
●Using "IT" program/and several other computer programs
●Ensuring that prices and quantities are correct.
●Processing exchanges and refunds, collecting payments in any available form (cash, credit card, and check)
●Operating money orders and western union
●Ability to speak comfortably to customers of work associates in English or Spanish
●Great memorization, learned all current sales and prices for commonly bought items
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