Service Representative Customer
Resume:
Sara Goodie
Pounding Mill, VA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Trainer
Sykes Enterprises, Incorporated
January 2022 to Present
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Determined charges for services requested and arranged for billing.
• Read from scripts to promote uniformity and consistency in communications.
• Made appropriate account corrections to resolve customer problems.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
• Recommended improvements in products, services or billing methods to prevent future problems.
• Troubleshot minor problems and reported larger technical issues.
• Trainer for new hires to help them be successful on the job. Driver
UPS - Cedar Bluff, VA
November 2021 to January 2022
• Partnered with operations team to confirm product details prior to loading vehicle.
• Reviewed and verified invoices and purchase requests to maintain accuracy.
• Picked up and delivered freight between facility and customers, supporting selling process.
• Obtained customer signatures confirming receipt of high-value products. Server and Bartender / Management
Seven
March 2018 to July 2021
• Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
• Delivered customer checks and securely processed credit card or cash payments.
• Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
• Attended company and restaurant required trainings and meetings, improving skills.
• Jotted down customer orders and promptly delivered food and drinks.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
• Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
• Answered telephones to take reservations or to-go orders.
• Swept and mopped floors and removed trash.
• Memorized frequent customer preferences to build relationships and loyalty.
• Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
• Listened to customer concerns and complaints and quickly rectified issues.
• Informed customers of daily specials.
• Suggested additional items to customers to increase restaurant sales. Education
Certification in Pharmacy technician
Southwest Virginia Community College - Cedar Bluff, VA August 2013 to May 2014
High school or equivalent in Advanced Diploma
Richlands High School
August 2009 to May 2013
Skills
• Bartending (3 years)
• Restaurant Server (3 years)
• Customer Service (4 years)
• Pharmacy Technician Experience (1 year)
• Restaurant Management (3 years)
• Trainer (Less than 1 year)
• Inbound and Outbound calling (1 year)
Certifications and Licenses
Pharmacy Technician
May 2014
Pharmacy Technician Trainee
February 2022
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