MARCHELLE BROWN

advglu@r.postjobfree.com 435-***-**** Washington, UT 84780

Outgoing server/bartender skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Food safety understanding

Special dietary requirements

Point of Sale (POS) system operations

High-volume dining

Liquor, wine and food service

Price memorization

Menu memorization

Effective customer upselling

Check payment processing

Table setting arrangements

Food inspection

Menu knowledge

SERVER DENNY'S RESTAURANT - ST GEORGE, UT 10/2019 - 02/2020 Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Operated POS terminals to input orders, split bills and calculate totals. Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Managed closing duties, including restocking items and reconciling cash drawer. Recorded orders and partnered with team members to efficiently serve food and beverages. Arranged each place setting attractively and verified all items were clean and free from water spots and chips.

Served average of 45 patrons daily at family restaurant with consistent recommendations for exceptional service.

Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

BARTENDER BURGER THEORY - ST GEORGE, UT 11/2018 - 07/2019 Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Operated POS terminals to input orders, split bills and calculate totals. Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Managed closing duties, including restocking items and reconciling cash drawer. Arranged each place setting attractively and verified all items were clean and free from water spots and chips.

Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 25%. Promoted desserts, appetizers and specialty drinks. Prepared salads and appetizers to back up kitchen staff. Server/Manager's Assistant RICARDO'S - ST GEORGE, UTAH 05/2017 - 10/2018 Sum m ary

Skills

Experience

Operated POS terminals to input orders, split bills and calculate totals. Managed closing duties, including restocking items and reconciling cash drawer. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.

Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

Legal Administrative Assistant BONEWELL, MORRIS AND ASSOCIATES - ST GEORGE, UTAH 03/2016 - 01/2018 Inventoried and managed office supplies to keep team efficient and on-task. Helped draft, edit and transmit legal documentation such as motions and letters. Managed high volume of phone calls and coordinated well-organized appointment schedules. Coordinated correspondence between attorneys and clients for active cases and other matters. Supported attorneys in multiple practice groups with clerical and bookkeeping needs. Processed and distributed invoices to bill clients. Acted as liaison between clients, vendors and attorneys. Maintained master calendar for client appointments and court appearances. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and prioritized case loads of 1 attorney. Earned reputation for good attendance and hard work. BARTENDER/Server Shift Leader BURGER THEORY - ST GEORGE, UTAH 01/2015 - 01/2018 Collected food, wine and appetizer orders from patrons and promoted upsell items. Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Lowered liquor costs 10% by leading training on precision pouring and waste reduction to team of 3 bartenders.

Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.

Managed up to 15 customers per shift while simultaneously assisting 4 restaurant servers. Processed over 40 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.

Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff. Recognized VIP customers immediately and provided special treatment, including preferred tables. Worked with management to plan and implement special events to boost customer numbers and profits. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.

Monitored patrons to keep alcohol consumption in designated areas. Server CRACKER BARREL - ST GEORGE, UTAH 11/2014 - 11/2015 Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Operated POS terminals to input orders, split bills and calculate totals. Managed closing duties, including restocking items and reconciling cash drawer. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Prepared salads and appetizers to back up kitchen staff. Server/Trainer Assistant RIB & CHOP - ST GEORGE, UT 01/2014 - 03/2015 Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items. Managed closing duties, including restocking items and reconciling cash drawer. Operated POS terminals to input orders, split bills and calculate totals. Prepared salads and appetizers to back up kitchen staff. SERVER/Management Assistant GODEN CORRAL - ST GEORGE, UT 07/2011 - 08/2014 Operated POS terminals to input orders, split bills and calculate totals. Managed closing duties, including restocking items and reconciling cash drawer. Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Cleaned dining area between guests with efficient sweeping, glass washing and spill removal. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Bartender Shift Manager EAGLES - Hurricane, UTTAH 07/2008 - 04/2010 Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory. Supervised cleanliness of guest service areas before, during and after service. Trained workers in every restaurant position, including food preparation, money handling and cleaning roles. Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.

Maintained optimal inventory levels and kept food costs in line with budget limitations. Oversaw hiring, training and development of kitchen employees. Handled escalated customer complaints to provide full resolutions and promote loyalty. Youth Group Leader Red Rock Canyon School - ST GEORGE, UT 08/2008 - 01/2010 Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.

Maintained thorough and accurate records outlining program operations and participant progress. Partnered with interdisciplinary teams to implement care plans. Collaborated with social workers to support patients. Recommended improved life choices to enhance client outcomes. Observed safety protocols to minimize accidents and spread of disease. Answered questions and responded to inquiries to deliver high level of service to patients. Legal Administrative Assistant BONEWELL, MORRIS & ASSOCIATES Inventoried and managed office supplies to keep team efficient and on-task. Helped draft, edit and transmit legal documentation such as motions and letters. Supported attorneys in multiple practice groups with clerical and bookkeeping needs. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Dixie State University Saint George, UT 2015

Associate of Science: CRIMINAL JUSTICE

Education and Training