Raymond M. Spriggs

**** ******** ****

Fairfax, VA 22033

advglq@r.postjobfree.com

703-***-****

703-***-****

Objective:

To obtain a position utilizing both my managerial and customer service skills in a positive and challenging environment.

Professional Experience:

007/2020-Present: Carrier Commercial

. Schedule Technicians appropriately for both Maintenance and Time & Material Jobs based on experience and product knowledge.

. Follow-up with Customer regarding outstanding Invoice issues and ensure proper billing procedures.

. Provide documentation and follow-up with Customers regarding updated Forms, Customer Service Reports and various vital communications.

. Account for all tools & parts that arrive at the Warehouse and/or purchased in the field by both Technicians and Ops Leads.

11/2019-02/07/2020: Dispatcher-Alban Power Systems

. Schedule Technicians to service and repair Alban Generator Systems for both private and industrial customers.

. Track parts shipments and notify both Customers and Alban Management upon arrival for scheduling and repair purposes.

. Ensure that proper billing and invoicing of both previous and on-going repairs and installations are accurately and timely accounted for on a monthly basis.

09/2018-11/2019: EMS Dispatcher Paul Davis Restoration

. Schedule & monitor both new jobs and previous call ins from the day before based on current updates.

. Update several websites determined by the Insurance of the Clients for work performed the previous day. (Moisture levels, sketches, paperwork)

. Scope new jobs to determine hours, labor, and the extent of damage.

. Work closely with other Restoration Department to ease the transition and improve overall response and performance.

. Ensure that the proper documentation is downloaded, and the Insurance Carriers are responded to in both a timely and efficient manner

09/2012-72018: Dispatcher-NPL (Northern Pipeline Construction)

. Monitor and maintain an accurate inventory of both rental and company owned machines and material and follow-up on any discrepancies.

. Provide quality customer service to field personnel to ensure that all orders are processed expeditiously and efficiently.

. Develop and enhance the professional relationships between customer/supplier to ensure the most effective solutions.

. Troubleshoot any customer related issues that arise as a result of the field work that often temporally compromises the appearance of the site.

. Provide upper management with a variety of reports detailing equipment maintenance and availability

08/2009-07/2012: Dispatch Manager-PARS (Professional Automotive Relocation Service)

. Monitor several Logistical Coordinators ensuring that they follow through on the process and correct any issues that may hinder successful completion of delivery/pickup.

. Assign workloads to individual drivers in order maximize efficiency and increase overall productivity and profit.

. Ensure that the drivers are paid promptly on a weekly basis and update them on any changes to Company policies and procedures.

. Follow up on any customer complaints/compliments and maintain an active database for resolution and follow through.

. Maintain an accurate inventory of over seventy company and fleet vehicles and ensure that both the maintenance and certifications are up-to-date and adhere to DOT regulations.

03/2007-06/2009: Senior Project Manager – Dulles World Cargo, Sterling, VA

· Monitored inventory accuracy by conducting periodic audits utilizing manual cycle counts and an on-line scanning program that I developed.

· Ensured procedural compliance with all international and domestic regulations and policies for shipping various commodities.

· Monitored and maintained exceptional quality standards for all sales and service functions by providing daily feedback to my customers regarding the current status of their shipments.

· Conducted procedural audits for customers by researching and presenting alternative cost effective methods for their shipments.

. Supervised and trained warehouse personnel to ensure that shipments were in compliance with international and domestic mailing regulations and policies.

01/2005—2/2007: Project Manager – U.S. Aluminum - Fairfax, VA

· Supervised several service and warehouse personnel and evaluated service performance, including post-inspection of simultaneous installation and service projects through follow-up calls and the tracking of customer survey responses.

. Monitored and verified that all my on-road service personnel complied with all relevant Department of Transportation rules and regulations.

1/1983—1/2005: FedEx

1/2000—1/2005: Operations Manager – Herndon, VA

· Trained, developed, and motivated both on-road and customer service personnel through periodic reviews utilizing both subjective and objective measuring tools.

· Developed the standards and operational goals for each of my on-road routes through employee consultation and past performance standards.

· Controlled and utilized on-road personnel to minimize loss by monitoring daily service goals and adjusting workforce levels to meet current operational standards/requirements.

. Monitored and verified that all on-road personnel complied with all relevant Department of Transportation rules and regulations.

· Provided operational support to the sales team by maintaining and encouraging direct contact with our top accounts through both site visits and online area-centric customer service evaluations.

Education:

5/1983 James Madison University, Harrisonburg, VA

Bachelor’s Degree in English and Speech Pathology

Accomplishments:

· Named as one of the Top Ten Managers in the Eastern Region for 8 consecutive months.

· Received 13 Straight Awards for reducing and eliminating the number of accidents and injuries involving on-ground operations.

· Received several customer service awards from Anderson Windows for exceeding service goals.

· Provided logistical support for the television show “Curb Appeal,” featuring Anderson products and installation methods.

Training:

Over the course of my career, I have attended seminars and training sessions emphasizing managerial and operational training skills. I have received certificates in Hazardous Materials Management, Quality Control Management, Weigh Persons Certification, and Human Resource Management.

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