Service Representative Customer
Resume:
Valerie Summers
OBJECTIVE:
Obtain a remote position as a Customer Service Representative with a reputable organization whose focus is on customer care and satisfaction. I am driven by performance and have excellent organizational and time management skills. I can and will support my team and work independently as we strive to meet company expectations.
SKILLS:
• 8+ years of remote CSR experience
• Strong interpersonal skills
• Ability to effectively manage time
• Independent and self-motivated
• Excellent verbal and written communication
• Excellent analytical skills
• Can read, interpret, and adhere to written contracts
• Ensure compliance with HIPAA Regulations
• Able to resolve patient/client issues quickly and satisfactorily
• Pay facility and professional claims
• Proficient with Microsoft Office (Word, Teams, Outlook, and PP) Intermediate in Excel
• Salesforce
EXPERIENCE:
Talent Attraction Specialist
Adecco/LHH Recruiting Solutions
06/2022 - 02/2023
• Partner with hiring managers to assess talent requirements and execute strategies to find the best candidates to fill open positions.
• Utilize proactive, creative, and cost-effective recruitment methods to attract and source candidates including leveraging online recruiting resources, in-house ATS, and driving internal employee referrals.
• Publish relevant information to help attract talent
• Conduct initial phone interviews with candidates to assess technical skills and cultural fit; serve as lead in identifying the best talent.
• Collect and present compensation information, negotiate, and close candidates.
• Ensure compliance with business rules and regulations that apply to Talent Attraction Representatives.
• Provide a great candidate and hiring manager experience at every opportunity. Billing Customer Service Representative
R1-RCM
12/2020 – 04/2022
• Professionally service inbound calls
• Respond to customer questions
• Resolve Customer issues
• Made outbound calls in follow-up to ensure customer satisfaction
• Record and verify accurate information on all calls
• Adhere to the work schedule provided
• Maintain company and client confidentiality
• Multitask by adjusting from one type of call to another without loss of efficiency, composure or knowledge
Business Analyst
Kaiser Permanente
12/2007 – 12/2017
• Facilitate virtual departmental meetings
• Analyze business needs, facilitate a shared understanding of stated problems, and possible solutions, and determine the scope of projects
• Led change management efforts during the implementation of the new claims system
• Member of the LMP team designated to implement a claims system that increased Kaiser’s ability to serve its membership with a higher quality payment of claims and an 80% boost in payment automation
• Liaison for SEIU and Kaiser Permanente Labor Management Partnership
• Labor-Management Partner negotiating national contracts Claims Examiner
Kaiser Permanente
1997 – 2007
• Examine and adjudicate facility and professional claims REFERENCES:
Leona Whitehead
R1 CSR Supervisor
**********@*****.***
Leah Rocco
Adecco/LHH Marketing Director
****.*****@***.***
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