Valerie Summers

OBJECTIVE:

Obtain a remote position as a Customer Service Representative with a reputable organization whose focus is on customer care and satisfaction. I am driven by performance and have excellent organizational and time management skills. I can and will support my team and work independently as we strive to meet company expectations.

SKILLS:

• 8+ years of remote CSR experience

• Strong interpersonal skills

• Ability to effectively manage time

• Independent and self-motivated

• Excellent verbal and written communication

• Excellent analytical skills

• Can read, interpret, and adhere to written contracts

• Ensure compliance with HIPAA Regulations

• Able to resolve patient/client issues quickly and satisfactorily

• Pay facility and professional claims

• Proficient with Microsoft Office (Word, Teams, Outlook, and PP) Intermediate in Excel

• Salesforce

EXPERIENCE:

Talent Attraction Specialist

Adecco/LHH Recruiting Solutions

06/2022 - 02/2023

• Partner with hiring managers to assess talent requirements and execute strategies to find the best candidates to fill open positions.

• Utilize proactive, creative, and cost-effective recruitment methods to attract and source candidates including leveraging online recruiting resources, in-house ATS, and driving internal employee referrals.

• Publish relevant information to help attract talent

• Conduct initial phone interviews with candidates to assess technical skills and cultural fit; serve as lead in identifying the best talent.

• Collect and present compensation information, negotiate, and close candidates.

• Ensure compliance with business rules and regulations that apply to Talent Attraction Representatives.

• Provide a great candidate and hiring manager experience at every opportunity. Billing Customer Service Representative

R1-RCM

12/2020 – 04/2022

• Professionally service inbound calls

• Respond to customer questions

• Resolve Customer issues

• Made outbound calls in follow-up to ensure customer satisfaction

• Record and verify accurate information on all calls

• Adhere to the work schedule provided

• Maintain company and client confidentiality

• Multitask by adjusting from one type of call to another without loss of efficiency, composure or knowledge

Business Analyst

Kaiser Permanente

12/2007 – 12/2017

• Facilitate virtual departmental meetings

• Analyze business needs, facilitate a shared understanding of stated problems, and possible solutions, and determine the scope of projects

• Led change management efforts during the implementation of the new claims system

• Member of the LMP team designated to implement a claims system that increased Kaiser’s ability to serve its membership with a higher quality payment of claims and an 80% boost in payment automation

• Liaison for SEIU and Kaiser Permanente Labor Management Partnership

• Labor-Management Partner negotiating national contracts Claims Examiner

Kaiser Permanente

1997 – 2007

• Examine and adjudicate facility and professional claims REFERENCES:

Leona Whitehead

R1 CSR Supervisor

advgkw@r.postjobfree.com

313-***-****

Leah Rocco

Adecco/LHH Marketing Director

advgkw@r.postjobfree.com

813-***-****

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