Auto Parts Fulfillment Center

Jacob Cantu

***** ** ***** ** *********, WA ***** Cell:253- 455-3898 E-mail: advgk2@r.postjobfree.com

OBJECTIVE: To be a valued team member with an organization where I can contribute to profitability and efficiency through the utilization using my knowledge and skill set.

CORE KNOWLEDGE AND SKILLS:

Understands basic layouts on equipment parts and assemblies.

Mechanical ability, manual dexterity, and hand-eye coordination.

Optimum operation of computing equipment to access job-related information - drawings, specifications, and other online information systems.

Use and knowledge of safe working practices, emergency procedures, and identifying possible hazardous situations.

Dexterity of precision tools.

Able to lead teams and work under challenging and stressful conditions.

Effective communication and analytical skills.

Self-motivated

Proficient in the use of small factory machinery, forklifts, etc.

Knowledgeable in Microsoft Office Programs

Reliable

Fast learner

EXPERIENCE:

COMC Fulfillment Center, Auburn/Algona WA

12/2019 – 12/2022 Algona, WA

Position: Manager

-Managed Service Level Agreements for services selected by customers

-Data tracking

-Managed associate's production hours

-Conducted 1:1 performance/morale improvement meetings with reporting Leads and Associates

-Led stand-up meetings with all Supervisors and Associates to ensure new policies were understood and followed

-Responsible for implementing improvements to the shipping department protocols and processes

-Developed written documentation for new procedures

-Coordinated all aspects of the relocation of the warehouse from Auburn to Algona facility

-Maintained daily communications with the Ops Manager

-Worked closely with H.R. on resolving associate matters and improving morale

-Conducted new hire interviews

-Conducted all hires and discharges as necessary

-Conducted training for Supervisors/Leads to achieve self-efficiency

-Resolved customer service matters

-Promoted associates

-Resolved conflicts and handled complaints from associates and customers

-Managed daily workflow

-Controlled and maintained inventory

-Purchasing supplies

7/2019 – 12/2019 Auburn, WA

Position: Supervisor

-Responsible for directing daily workflow for the morning, and evening crew and meeting Service Level Agreement requirements

-Managed customer service emails and fulfilled requests to help resolve customer's affairs

-Managed employee's time clock, shift changes, days off requests (PTO), and approved timecards

-Led daily stand-up meetings

-Trained employees in "new tasks" / existing tasks

-Conducted/Assisted in the interview process

-Conducted 1:1 with each associate to help guide and better their performance

-Worked closely with H.R. on resolving associate matters and improving morale

10/2016 – 7/2019 Auburn, WA

Position: Associate

-Retrieved customer-purchased items from the warehouse through the online system

-Separated items into individual groups

-Sorted items into individual orders

-Quality-checked orders

-Packaged items using shipping materials

-Shipped customer orders through USPS, UPS, and FedEx

Seattle Automotive Distributing, Auburn WA

2/2015 – 7/2015 Auburn, WA

Position: Distributor

- Managed auto parts to be distributed

- Answered and directed phone calls

- Helped assist and direct employees

Muckleshoot Casino, Auburn, WA

7/2013 – 9/2013

Position: Steward

- Daily cleaning of restaurants

- Delivered, packed, and unpacked food for storage

- Organization of restaurants and supplies

- Controlled food inventory

- Maintained a safe and organized work environment

R.W. RHINE INC., WA

11/09 – 2/2013

Position: Laborer

- Management of daily business operations

- Packed and unpacked trucks

- Demolition and neatly removed asbestos

- Managed and maintained an organized work area

- Controlled and maintained inventory

EDUCATION:

Mount Vernon High School, DIPLOMA, 2004-2008

REFERENCES: Available upon request

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