Customer Service Call Center
Resume:
Tasha Russell
Southbridge, MA *****
***************@*****.***
Work Experience
Cashier
XTRA Mart - Southbridge, MA
July 2022 to February 2023
Cashier, customer service, stocking, cleaning
Customer Service Associate
Mini mart - Southbridge, MA
April 2022 to August 2022
Customer service and cashiering
Customer Service Associate
Bruso Liquor Mart - Ware, MA
September 2019 to August 2021
Front Desk Attendant
The Express Inn - Fiskdale, MA
November 2014 to September 2015
Customer Service Associate
Gulf fuel - Southbridge, MA
July 2006 to May 2012
Dietary Supervisor
Harrington Hospital - Southbridge, MA
September 2009 to July 2010
Cashier
Irving - Worcester, MA
January 2009 to August 2009
Crew Trainer
Mcdonalds corp. rest stop - Charlton, MA
November 2005 to July 2006
Education
Diploma in Tantasqua
Quinsigamond Community College - Worcester, MA
2004 to 2007
High school diploma or GED
Certification in Budtender course
The weedology school
Skills
• Phone etiquette (3 years)
• Multi-line phone systems (3 years)
• Front Desk
• Guest Services
• Food service (2 years)
• Food safety (2 years)
• Cashiering (10+ years)
• Customer service (10+ years)
• Microsoft Excel (5 years)
• Microsoft Office (5 years)
• Meditech (2 years)
• OSHA (6 years)
• Cash Handling
• Food Preparation
• Serving Experience
• Supervising experience (2 years)
• Upselling
• Sales
• Cleaning Experience
• Communication skills
• Conflict management
• Data Entry
• Typing
• Medical terminology (2 years)
• Microsoft Word
• Medical Office Experience
• Clerical Experience
• Writing skills
• POS
• Analysis skills
• Hospitality
• Organizational skills
• Computer literacy
• Computer skills
• Customer support
• Agile
Assessments
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Social media — Proficient
January 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical billing — Familiar
January 2022
Understanding the procedures and forms used for medical billing Full results: Familiar
Verbal communication — Proficient
January 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Familiar
January 2022
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Highly Proficient
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Outside sales — Proficient
January 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Working with MS Word documents — Proficient
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Familiar May 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Familiar November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Contact this candidate