Tasha Russell

Southbridge, MA *****

advgju@r.postjobfree.com

+1-508-***-****

Work Experience

Cashier

XTRA Mart - Southbridge, MA

July 2022 to February 2023

Cashier, customer service, stocking, cleaning

Customer Service Associate

Mini mart - Southbridge, MA

April 2022 to August 2022

Customer service and cashiering

Customer Service Associate

Bruso Liquor Mart - Ware, MA

September 2019 to August 2021

Front Desk Attendant

The Express Inn - Fiskdale, MA

November 2014 to September 2015

Customer Service Associate

Gulf fuel - Southbridge, MA

July 2006 to May 2012

Dietary Supervisor

Harrington Hospital - Southbridge, MA

September 2009 to July 2010

Cashier

Irving - Worcester, MA

January 2009 to August 2009

Crew Trainer

Mcdonalds corp. rest stop - Charlton, MA

November 2005 to July 2006

Education

Diploma in Tantasqua

Quinsigamond Community College - Worcester, MA

2004 to 2007

High school diploma or GED

Certification in Budtender course

The weedology school

Skills

• Phone etiquette (3 years)

• Multi-line phone systems (3 years)

• Front Desk

• Guest Services

• Food service (2 years)

• Food safety (2 years)

• Cashiering (10+ years)

• Customer service (10+ years)

• Microsoft Excel (5 years)

• Microsoft Office (5 years)

• Meditech (2 years)

• OSHA (6 years)

• Cash Handling

• Food Preparation

• Serving Experience

• Supervising experience (2 years)

• Upselling

• Sales

• Cleaning Experience

• Communication skills

• Conflict management

• Data Entry

• Typing

• Medical terminology (2 years)

• Microsoft Word

• Medical Office Experience

• Clerical Experience

• Writing skills

• POS

• Analysis skills

• Hospitality

• Organizational skills

• Computer literacy

• Computer skills

• Customer support

• Agile

Assessments

Sales skills — Familiar

January 2022

Influencing and negotiating with customers

Full results: Familiar

Social media — Proficient

January 2022

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical billing — Familiar

January 2022

Understanding the procedures and forms used for medical billing Full results: Familiar

Verbal communication — Proficient

January 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity Full results: Familiar

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Written communication — Highly Proficient

January 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient

Scheduling — Proficient

January 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Outside sales — Proficient

January 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Working with MS Word documents — Proficient

January 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Supervisory skills: Motivating & assessing employees — Familiar May 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Management & leadership skills: Impact & influence — Familiar November 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

July 2022

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