Sales Associate Customer Service

Zack M. Mattingly

***** ***** *** *****

Apartment 527

California, MD 20619

Phone 240-***-****

Education

Fall 2018 - University of Maryland University College,

Present Information Systems Management BS

June 2008 – College of Southern Maryland, Leonardtown, MD

December 2015 General Studies: Communication AA

August 2004 – Leonardtown High School, Leonardtown, MD

June 2008 Received High School Diploma and completed courses focused on Construction Management and Building Trades through the Dr. James A. Forrest Career and Technology Center

Work Experience

July 2019 - National Geographic Society, Washington, DC

Present Building Engineer Class 3:

Maintain building standards and comfort levels. Tasks included but not limited to HVAC, basic electricity and an overall knowledge of various trades. Responsibilities related to daily plant operations while utilizing Carrier brand Evergreen Centrifugal Chillers (500 and 545 Ton), Two 180 Ton Carrier Heat Reclaim Chiller, and Four 113hp EASCO fire tube boilers, low pressure.

Certificates and license obtained through National Geographic:

D.C. Class 3 steam engineer license No. CH2920052

Aerial lift / forklift certified

General Knowledge of various Material Safety Data Sheets

November 2013 - National Geographic Society, Washington, DC

Present Mechanic/ Building Maintenance:

Assisting shift leader and operating engineer with daily maintenance and repairs throughout the complex. Duties include regular scheduled maintenance, responding to unscheduled maintenance requests, housekeeping in mechanical spaces.

Certificates and license obtained through National Geographic:

D.C. Class 6 steam engineer license No. CX911993

Aerial lift / forklift certified

General Knowledge of various Material Safety Data Sheets

•Run water analysis + balance water content for boilers

•Recording data from machines and logging activity

•Various preventive maintenance

•Stocking parts for various air handling units

•Assist with museum lighting and maintenance

•Provide assistance with incoming and outgoing contractors

•Troubleshooting systems

•Monitor and maintain water / drain lines

July 2013 - Lexington Park Ford / Lincoln, Lexington Park, MD

October 2013 Service Department Assistant

Duties Include assisting customers with service reservations and service appointments. Also providing alternate transportation for the customer if they required it. When not assisting customers, duties alternated between helping technicians work on vehicles and keeping the shop area safe and clean.

May 2011 -

June 2013 Bayside Chevrolet & Toyota, Prince Frederick, MD

Service Lane Attendant

Duties included greeting customers while obtaining their vehicle’s identification number and correct mileage. Transporting customers to and from their home or a desired location to retrieve their vehicle after service is completed. Also cleaning technicians work bays / areas when the service lane closes.

October 2010 – Kohl’s Department Store, Lexington Park, MD

May 2011 Point of Sales Associate/Stocker/Inventory Management

Duties included unloading incoming freight, logging, and inspecting new inventory in accordance with company policies and procedures. Stock, monitor quality of merchandise, and replenish store inventory/merchandise. Perform Point of Sales Associate duties to include greeting customers, informing shoppers of Kohl’s current offers, and completing customer transactions via company’s computer information system.

February 2009 – McKay’s Food Store/ True Value Rental, Great Mills, MD

May 2010 Cashier

Duties included maintaining rental contract documentation, coordinating rental delivery schedules between True Value and customers, and ensuring physical condition of rentals meet company and customer standards. Repaired damaged rentals or arranged shipment with appropriate parties to repair rentals at another location. Maintained True Value inventory/merchandise, served as cashier, and provided all around customer service.

Volunteer Experience

November 2005 – Disaster Relief Club, Leonardtown, MD

November 2007 Entertainer/Musician

Played music for annual benefit concert sponsored by Leonardtown High School

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