Supply Clerk Hardware Technician

Shelly Brinkley

** ******* ****

Bentonville, VA 22610

Email: *********@*******.***

H: 540-***-****

C: 540-***-****

EDUCATION:

Associates Degree in Computer Information Systems Technology, Lord Fairfax Community College, 1998

Career Study Certificate in Desktop Publishing

Career Study Certificate in Computer Technology

Security Plus (Expired)

CLEARANCE: Active

WORK HISTORY:

SAIC

Shop Steward, December 2022 to Present

Run network and IT scripts in the makerspace so customers can come in and do projects.

Booz Allen Hamilton

System Engineer, October 2022 – December 2022

Build workstations and patch for customers. (CONTRACT WAS ENDING)

GENERAL DYNAMICS

Systems Admin/Queue Manager, October 2011 to Present

· Diagnose and repair user’s local workstations at disparate locations (Monitors, workstations, switchboxes and cabling)

· Relocating network drops through patch panels as required

· Walk customers through troubleshooting steps via phone (Hardware, Software, Certs, Access etc)

· Component Mission Administrator – Grants Access Requests customers submit

· Unlock and Reset Accounts

· Managing network connectivity from workstation to patch panel (transceivers to closet)

· Workstation Builds on Thin Clients as well as regular workstations

· Incident Manager – Worked direct with SSM on Global Incidents

· Phone Troubleshooting

· Printers – Driver Installation, new installations or replacements, cabling

HARRIS CORPORATION

System Admin, September 2009 to October 2011

• Diagnose and repair users’ local workstations at disparate locations (hardware and software)

• Maintained DTO Standalone workstation – updates to virus software etc.

TECHNOLOGY SYSTEMS

Systems Analyst, February 2006 to January 2009

• Diagnose and repair users’ local workstations (hardware and software)

• Submit, track and follow-up on all facility IT requirements

• Enter and assign help desk tickets to other teams for escalation

• Interface with external close support for issues requiring escalation

• Work with management to procure hardware and software for the facility

• Maintain inventory of computer equipment as a Responsible Officer

• Create and maintain access control and mail groups

• Perform Data Transfer Officer duties

LOCKHEED MARTIN

Hardware Technician, September 2004 to February 2006

· Served as hardware technician.by traveling to various locations and job duties consist of diagnosing and repairing customer’s computers.

· Workstation Builds at customer’s desk

· Printers – (Drivers, cabling and troubleshooting)

RAYTHEON

Office Manager, July 2003 – September 2004

· Provided administrative support to personnel

· Scheduled appointments and managed calendars for upper level management

· Created presentations using Microsoft PowerPoint for internal and external briefings

· Maintained large filing and system

· Served as Supply Clerk

· Provided daily email and file downloads for office personnel

· Collected and organized information for various weekly reports

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