THOMAS KEENER

**** ********** ****

New Bloomfield, PA 17068

717-***-****

E-Mail: advgi3@r.postjobfree.com

OBJECTIVE

A challenging position in the field of computer management information systems that will utilize my computer experience offering an opportunity for advancement.

WORK EXPERIENCE

INFORMATION TECHNOLOGY SPECIALIST: Defense Logistics Agency New Cumberland, PA – September 19, 2005 to November 30, 2021

As an Information Technology Specialist, I served as one of the Defense Logistics Agency Technical Support Administrators for network operating systems that include Unix servers, Microsoft Windows Servers, and Windows XP Professional Operating System. I perform key role responsibilities for software application configurations, security and accreditation. Ensuring organizational compliance with security requirements regulated by the Department of Defense. I acquire, install, configure, test, manage, deploy and support Defense Logistics Agency computer systems, and support system upgrades. I consult with vendors, field activity personnel and information technology service providers to prepare schedules for accomplishing these objectives. I serve as the principle Information Technology Specialist baseline advisor and designer. I designed and configured the workstation architecture, maintaining detailed technical specifications. As the Desktop Application Analyst in the organization, I determine user hardware and software compatibility and systems, network configuration control. Performing analysis of new requirements for network connectivity, meeting desired results and adherence to published standards, security settings and policies. I independently conduct studies, surveys and meetings to determine management and training requirements associated with new automated systems and evaluations on hardware and software required for organizational development and operations. I formally and informally train team members and provide them with varied and multiple tasks, in addition to planning, directing, organizing and managing their duties. I develop and maintain detailed documentation on all user software installations, user requirements along with the DISA Field Security Operations (FSO) Windows XP Security Checklist Manual.

I served as the Project Lead for the recent organizational computer hardware rollout / upgrade. The process began with analysis and design of a standard workstation baseline. The concept of standard workstation baselining was firmly ingrained, keeping the footprint as small as possible. This standard baseline was built and captured into a central server work area utilizing Symantec Ghost. As DSADC is primarily a software development shop additional software installations were deployed to specific workstations according to functional area (i.e.: Software Developers, DBA’s, Administrative, Supervisors, and Analysts). These software installations (Auto Installations or AI Packages) were built and stored in the central server work area according to functional area. Thus all workstations are imaged with the standard baseline and any individual changes to that baseline are created using the AI Packages. Because of our baseline and AI package method, deployment of the new Dell workstations was completed with little or no disruption to workflow and ahead of schedule.

DSADC Technical Support created a “build lab”. New workstations as well as workstations being replaced needing re-imaging are delivered. Once there, each computer’s software configuration is wiped cleaned and one of two standard images is pushed onto the system using Symantec Ghost. The user’s individual settings (profile) are copied to the central work area and downloaded to the new workstation. The fresh machine is immediately delivered to each user and the old machine pulled for re-imaging. For computers with special software requirements that deviate from the standard baseline, that specific AI Package is downloaded to the computer. All individual workstations have had the hard drives partitioned; these partitions contain the backup of the workstation standard image. Re-imaging workstations can be executed locally with the user backup partition image or remotely with the master standard image, significantly reducing downtime. Each and every computer leaves the build lab with a known configuration, including known and tested software and drivers. Because of this baselining of software and drivers on each system the number of help-desk tickets has been significantly reduced. The DSADC environment contains major groupings of applications, so we consolidated as few images as possible. Maintenance of as few workstation images as possible means less work to update our standard (pristine) images as we get new software and updates.

Once we obtained a standard workstation image and assigned AI packages. The process of setting up and deploying test workstations by functional area was determined. Specific staff members (subject matter experts) were given the task to test their functional area baseline for approximately one (1) month. Shortly thereafter mass deployment of the new Dell workstations with a standard baseline was in full swing.

The Dell workstations were deployed ahead of schedule with little or no major software issues. One snag or pitfall is the use and granting of administrative rights to specific users. Software conflicts and application errors are beginning to materialize at a daily rate. Users used to view admin rights as a privilege granted to them. In terms of dollars and cents the value of lost productivity and increased workstation downtime attributed to workstation mismanagement is great. The abuse is apparent, and the widespread use of admin rights is the death knell of DSADC workstation stability. Enter the Change Control Board (CCB). In parallel with our baselining of the environment the establishment of a CCB was instituted, regular CCB meetings where changes to the baseline configuration as well as new software introductions are discussed and approved by the committee.

It has been a short period of time to get all this enterprise process structure up and functioning the way it is today. Even though the approval process has a tendency to slow down change implementation, records have proven that more inappropriate or inherently risky changes have been prevented that time-critical ones have been slowed down. The DSADC Enterprise Process has improved technical support efficiency providing a reduction and realignment of manpower, streamlining Desktop support and reducing Help Desk trouble tickets. In the old working environment, technicians were expected to jump to deploy new technology that may or may not integrate with everything else. In the new working environment, all requests for new services require pre-implementation due diligence and a plan of action before they are green-lighted.

INFORMATION TECHNOLOGY SPECIALIST: Department of Defense Mechanicsburg, PA – June 2000 to September 19, 2005

As an Information Technology Specialist on the Conversion Team, I converted raw flat file legacy systems data formatting this data, and then inserting the data into tables in the DSAMS database. This data was converted utilizing Perl and Unix scripting on a Unix platform making data corrections, insertions and updates. I have designed and coded programs in Forte which contain a variety of complex features such as input and output files, complex data manipulation, table handling, on-line processing interfacing with Microsoft SQL servers. Frequently modified report formatting and data communication in a multi-user environment. I have received and reviewed specifications for the work areas to be automated finishing the product desired concerning Foreign Military Sales (FMS). I was responsible for the testing of a complex infrastructure architecture that resulted in the release being completed before the deadline. I have received and reviewed specifications for the work areas assigned, explored different approaches and performed the redesign of work to accomplish and take advantage of the development tools for the release of the above-mentioned product. Handled difficult problems, which required unique solutions utilizing tools and languages such as Forte, Impromptu, PLSQL, Word, Excel, Oracle and TOAD. Regardless of the language or tools utilized I have coded, tested, debugged and documented the application assigned. I have performed the technical design using Rational Rose (Uniform Modeling Language), coded then debugged user windows combining advanced programming methods with current methods.

Performed studies on proposed software development projects that require consideration of system software and systems development life cycles (e.g., projects that require simultaneous consideration of systems documentation, design development, configuration management, planning estimates, schedules, data administration, system integration, and testing).

Performed administrative functions in the Microsoft Management Console (MMC) snap-in or extensions, like ODBC Data Source Administrator in the standalone utility. Utilized the Active Directory to configure the domain controller servers, global catalog servers, and sites. Performed and setup the services related to user rights and access control to all network and OS objects defined or abstracted in some way in the OS. Set-Up and configured logon requests additionally performing the logon authentication process. Experience with Database Administration, NetWare 4.11, Java, Application Software - MS Office (Access, Excel, PowerPoint).

I have over 7 years of specialized experience independently performing a variety of computer projects that regularly include most of the following: design, develop, analyze, test, and maintain software systems within a large computer program. Plan and conduct studies of user requirements and develop functional and programming specifications; identify, analyze, diagnose, and resolve problems associated with software applications and system software. Provided for and accomplish debugging in addition to product testing for programs. I have developed, prepared, and edited test data to insure that conditions will be properly processed and to insure completeness of data and consideration of all factors.

RECREATION SUPERVISOR: Federal Bureau of Prisons Fort Dix, NJ – May 1995 to May 2000

Developed, implemented and managed recreation activities following specific BOP policies, procedures, and guidelines. Ordered supplies, publications and equipment; maintained accountability of property and funds, preventing and eliminating waste, fraud, and abuse of government resources then evaluated the outcome of programs and training.

Completed projects or reports in advance soliciting other staff to evaluate them. Listed deficiencies found, analyzed deficiencies for recurring problems and suggested solutions. Located and utilized community resources that expanded programs and saved resources. Requested budgets that considered future program changes and / or possible lower funding levels. Coordinated with other departments within the institution, agencies and individuals within the community to operate a comprehensive recreation program.

Trained new staff by leading, guiding and advising them on local and national BOP procedures and policies. Prepared lesson plans that contained visual aids and interactive exercises that stimulated the students. Communicated technical tips to other professionals through newsletters, reference files, memos, conversations, etc.

MAIL HANDLER: United States Postal Processing & Distribution Facility, Wilkes-Barre, PA – March 1994

to April 1995

Applied national Postal guidelines in the classification of mail, determined priority mail, distribution of mail and the security of mail.

Efficiently organized work procedures according to priority, initiating new procedures and preparing materials helpful in implementing these new procedures.

Completed assignments on schedule or prior to crucial dispatch times. Coordinated with other departments in order to facilitate dispatch times.

SUPERVISOR: Kay Wholesale Drug Co., Wilkes-Barre, PA [Company filed Chapter 13 Bankruptcy]– January 1993 to February 1994

Evaluated performance promoted efficiency reducing the need for costly overtime by 10%. Performed quality assurance and audit checks decreasing the reordering costs by 12%.

Prepared memoranda for management regarding customer complaints, safety hazards, employee performance, and budget constraints. Translated complicated technical material, data or policies so that others can understand and use.

Performed counseling sessions, making referrals in a timely consistent manner that resulted in improved performance by the participants.

DEPARTMENT FOREMAN: Trane Company, Dunmore, PA [Contract 717-***-****] – August 1991 to December 1992

Provided management with production, overtime, material waste, inventory and attendance statistics. Prepared department production schedules, overtime rosters, and seniority lists. Accountable for overtime and daily manpower records, reducing overtime by 5%.

Prepared company memoranda addressing customer complaints, union issues, vendor requests, product reworks, and material waste.

Recommended revisions and procedures that were implemented, which resolved difficult long-standing problems in the area of product waste.

EDUCATION

PENN STATE UNIVERSITY, Harrisburg, PA

Master of Computer Management Information Systems

Completion Expected: December 2009

HOLY FAMILY UNIVERSITY, Philadelphia, PA

Bachelor of Arts in Computer Management Information Systems

Completed: May 2000

Relevant Coursework – Structured Programming C++, Visual Basic, Information Systems, Statistics, Linear Programming, Accounting I & II, Finance Management, Marketing, Principles of Management, Strategic Management, Data Communications, Cobol, Systems Analysis & Design, Java, DataBase Design and Management, CASE Analysis Software

UNIVERSITY OF SCRANTON, Scranton, PA

Computer Science Curriculum – Pascal Programming, VAX, Discrete Mathematics

Transferred: January 1996

LUZERNE COUNTY COMMUNITY COLLEGE, Nanticoke, PA

Computer Science Curriculum – Physics, Calculus I & II, Economics I & II, Technical Writing, Chemistry I, Chemistry II

Transferred: May 1995

COMPUTER PROFICIENCY

Citrix Sytems Administration and Maintenance - New Horizon (12-11-2006 thru 12-14-2026)

Symantec Ghost - Boston Institute of Technology (03-13-2005 thru 03-16-2005)

Citrix iForum - Las Vegas (10-21-2005 thru 10-25-2005)

Oracle 8i, UNIX, Perl Programming – Learning Tree (03-09-2001 thru 08-16-2002)

Oracle PL/SQL & Advanced PL/SQL – Contemporary Technologies (05-20-2002 thru 05-25-2002)

Other computer programming skills include: Pascal, Basic, Object Oriented C++, Cobol, Database Administration, NetWare 4.11, Java

Application Software - MS Office 97(Access, Excel, PowerPoint, BriefCase and Word)

Data Communications include Network setup and configuration, workstation installation, configuration, LAN cabling, and TCP / IP communications protocol, TelNet, FTP and PPP, Operating Systems - DOS, Microsoft Windows 3.1, Microsoft Windows NT, Windows 95/ 98

MILITARY EXPERIENCE

INSTRUCTOR: HHC, Training Group Fort Knox, KY – January 1989 to February 1990

Maintained and ensured the serviceability of a range facility worth over $300,000. Conducted formal and informal instruction on a myriad of military topics.

Implemented an individualized training program attaining a 97% first time pass rate on SQT testing. Prepared lesson plans, syllabi and programs for military subjects.

AWARDS

Special Act Award (Dell UpGrade) - 09/20/2006

Special Act Award (Data Conversion) - 09/07/2005

Special Act Award (Data Conversion) - 09/09/2004

Special Act Award (Data Conversion) - 10/20/2003

On-The-Spot Award (Application Development) - 07/10/2002

Special Act Award (Case Tracking and Coordination) - 09/04/2001

Special Act Award (Application Testing) - 09/11/2000

Installed

and administration of Presentation Server and its components, including Web Interface, Secure Gateway, Installation Manager and Load

Manager.

Key Skills

• Identify the features and functions of the Citrix Presentation Server Console

• Configure a Citrix Presentation Server farm and individual server settings

• Configure policies for servers, users, and groups using the Citrix Presentation Server Console

• Create custom administrators within the Citrix Presentation Server Console to manage the farm, individual servers, applications

or tasks

• Manage and deploy applications in Citrix Presentation Server environments

• Manage Citrix Presentation Server

• Configure and manage Web Interface and Secure Gateway for Citrix Presentation Server

Contact this candidate