Ayowole Akinsuyi

*** ********* ****

Spotswood, NJ 08884

Education:

Bachelor of Science in Pharmaceutical Sciences

Anticipated Graduation: May 2024

Massachusetts College of Pharmacy & Health Sciences,

Boston, MA, US.

College Courses Completed:

Pharmaceutical Analysis, Principles of Anatomy & Physiology, Biochemistry, Pharmaceutics, Lifestyle Medicine,

Organic Chemistry, Medical Microbiology, Physics, Biology of Organs, Chemical Principles and Calculus

Skills

Technology, Laboratory, Spectrometer, Thin Layer Chromatography, Microscope, Micro-pipetting,

Multichannel pipetting techniques, UV spectroscopy, Cell culturing, Solid, semi-solid, and liquid Dosage lab,

Sterilization, Titration.

Technical Skills: Microsoft Office 365, Microsoft PowerPoint, Microsoft Excel, Microsoft word

Work Experiences:

Customer Service Associate. - Walgreens, 15 Summerhill Rd, Spotswood, NJ 08884 12/2021 to 01/2022

Achieved customer service goals through friendly, knowledgeable, and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Educated customers on special pricing opportunities and company offering.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Upheld quality control policies and procedures to increase customer satisfaction.

Addressed inquiries, resolved customer issues and managed customer relations.

Troubleshot shortages and overages to support quality control efforts.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Explained benefits, features and recommendations to maximize client retention.

Improved customer service waits times to mitigate complaints.

Performed needs analysis and presented options based on findings to help customers make decisions.

Consulted with customers regarding needs and addressed concerns.

Customer Service Associate. – Wawa 885 Cranbury South River Rd, Monroe Township, NJ 08831

03/2021 to 07/2021

Worked successfully with diverse group of coworkers to accomplish goals and address issues related

to our products and services

Prioritized and organized tasks to efficiently accomplish service goals to maximize customer satisfaction

Demonstrated self-reliance by meeting and exceeding workflow needs to maintain the constant standard.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Handled delegated tasks.

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