DANNY JACOB CARRASCO

Customer Service/Sales Rep seeking full time employment.

Brownfield, TX 79316

advghc@r.postjobfree.com

512-***-****

Dependable and efficient Customer Service/Logistics Manager with 9 years experience Detail-oriented with excellent interpersonal, customer service, multi-tasking and organizational skills Proficient with Microsoft Office Suite, databases and inventory management systems Authorized to work in the US for any employer

Work Experience

Inside Sales Associate

LTD Material, LLC - Austin, TX

August 2021 to Present

• Identify and establish new customers, including creating customer files in the ERP system.

• Generate all related paperwork and necessary information required for customer quotes and work orders; notes any special customer requirements or requests and communicates to appropriate department

• Coordinates product shipping with the Warehouse, including expediting product if required

• Respond to customer inquiries in a timely manner, including product/order status, shipping information and changes in customer orders or requirements

• Communicate pertinent customer account information to Account Management, Production and Management

• Address customer concerns in a timely manner, escalating to Account Management and Management as needed

• Assist in communicating customer requirements to production, engineering and quality

• Manage consignment levels to ensure contractual level are maintained

• Special assignments as directed by the Customer Service Manager, Sales Team or other management.

• Support Purchasing as needed for data creation

• Assist with providing priorities for non-component outsourced parts

• Provide forecasts and guidance to the purchasing group on outsourced parts that are not components

• Communicate customer requirements to suppliers as necessary in support of the purchasing group Customer service & Logistics Manager

Birdsong Corporation - Brownfield, TX

August 2018 to May 2021

• Coordinated staff shelling plant and off-site cold storage activities

• Assisted and resolved customer complaints

• Adjusted contracts as dictated by marketing and corporate logistics manager

• Created and maintained department budget

• Monitored shipment issues and requests for SW division

• Approved selection and movement of lots for customer shipments

• Facilitated and managed customer contracts, brokerage accounts, export sales, shipments, and all request for SW division

• Inventory, stock, production and processing reports Customer Service/Office Manager

Merrit and Associates, Inc. - Lubbock, TX

February 2012 to September 2018

• Managed day to day operations

• Hiring manager of employees

• Strong communication and motivation to train employees and also to improve daily tasks and roles under my supervision

• Addressed and resolved customer complaints and concerns.

• Created and maintained office budget

• Reported office progress to senior management and worked with them to improve office operations and procedures

Customer Service Representative

AT&T - Lubbock, TX

November 2008 to February 2012

• Handled incoming calls and inquiries from prospective customers or clients

• Assisted customers effectively by solving customer disputes

• Provided customers with information and explained our services, such as, products offered and ensured customer satisfaction

• Calmly listened to and effectively handled confrontational and stressful interactions with the public

• Completed supporting data entry as required

• Recorded customer information and their specific request accurately Education

High school diploma

Brownfield High School - Brownfield, TX

August 2004 to October 2008

Skills

• Inventory Control

• Databases

• Logistics

• Account Management

• Office Management

• Management

• Call center

• Accounts Receivable

• Interviewing

• Recruiting

• QuickBooks

• Payroll

• Accounts Payable

• Event Planning

• Accounting

• Financial Report Writing

• Account Reconciliation

• Microsoft Outlook

• Quality Assurance

• Research

• Forecasting

• Human resources

• Financial statement preparation

• Pricing

Assessments

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service manager — Proficient

July 2021

Managing customer service representatives and resolving customer issues Full results: Proficient

Call center customer service — Highly Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Customer service manager — Proficient

July 2021

Managing customer service representatives and resolving customer issues Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

August 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Customer service — Proficient

August 2021

Identifying and resolving common customer issues

Full results: Proficient

Basic attention to detail — Highly Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Working with MS Word documents — Proficient

August 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Call center customer service — Highly Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

August 2021

Influencing and negotiating with customers

Full results: Proficient

Working with MS Word documents — Proficient

August 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Work motivation — Proficient

August 2021

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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