James Horton, Jr.

Hatboro, PA *****

267-***-**** • advgha@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

•Skilled Service Engineer with 15+ years of experiencing in the industry of analytical instrumentation.

•Excellent communication skills and quick response time through personal interactions, email and phone.

•Consistently under region budget for expense reporting and parts inventory management.

•Maintain monthly preventative Maintence schedule above 95%.

•Able to support other engineers in neighboring regions and model a positive attitude with customers and fellow service engineers.

•Ability to take on new customers and technologies through OTJ and OEM training.

PROFESSIONAL EXPERIENCE

FSE Emsar Sept 2022 to present

Northeast FSE for Agilent LC product line as an authorized service provider for Agilent technologies

Service Engineer April 2021 to Sept 2022

908 Devices

Responsible for mid-atlantic and southern regions.

Service Rebel and Zip Chip mass spectometers.

Installation, preventative maintenance, repair and training.

Field Service Engineer

Orbit F/R Aug 2020 to Jan 2021

DOD and aerospace industries.

Advanced precision mechanical positioning systems.

Far-field, compact range, near-field, RCS and radome test and measurment.

Installation and preventative maintenance

Calibration Technician

CBRE contract hire at GSK Upper Merion Jan 2020 to present

Perform daily system calibrations on WFI, autoclave, fermenters.

Work in BIO Sterile area full gown-up perform.

Create, maintain and audit work procedures for the service group .

Service Engineer

Full Spectrum Analytics, Remote/Pleasanton CA 12/2014 – 07/ 2019

•Service engineer for Mid-Atlantic region supporting customers with repairs and preventative maintenance of lab instruments and managing a total of $3MM in contract revenue.

•Developed new sales leads through networking and effective marketing.

•Proficient in all OEM software and diagnostic tools.

Onsite Service Engineer

GE Healthcare, Spring House PA 02/2011 – 07/2013

•Supported and managed Johnson & Johnson Multivendor assets for GE Healthcare.

•Improved monthly PM completion rate from 80% to 95% by effectively delegating tasks among fellow engineers and prioritizing repairs according to urgency.

•Responded to calls quickly to diagnose problems and order parts from appropriate vendors.

•Create and maintain positive relationships with end users.

•Update work orders and keep current on administrative responsibilities such as work orders, invoices, POs and safety training.

Field Service Engineer

Thermo Fisher Scientific, Remote/San Jose CA 01/1996 – 02/2011

•Provided field service to customer base in Mid-Atlantic and Central regions.

•Consistently recognized for lowest expenses within region, saving on average $20,000.

•Provided technical support to other engineers to troubleshoot customer hardware, software and chromatographic problems and provided technical training to customers and support personnel.

•Performed troubleshooting on difficult issues and provided appropriate and innovative solutions.

Technical Support Specialist

•March 1993 – Jan 1996 Scientific Staffing at Merck Westpoint, PA Chemist § Investigated QC OOS results using HPLC, GC,AA, UV/VIS, KF, IR and various wet chemistry techniques § Wrote and review IQ,OQ,PQ and SOP’s for Laboratory instrumentation § Knowledgeable in cGMP’s and cGLP’s and documentation practices § Familiar with USP/NF, EP, and in-house methods § Performed finished product, raw material, method development, validation and impurity profile testing using HPLC

EDUCATION

West Virginia University, Morgantown WV

B.S. Agriculture, Plant and Soil Science

SKILLS & TRAINING

•Agilent 1090-1290 HPLC, 5973, 5975, 5977, 6130, 6890, 7890

•Thermo Surveyor, Accela HPLC and UPLC

•GE prep HPLC systems

•Shimadzu

•Dionex, Waters HPLC

•Waters, Shimadzu, Dionex, Agilent and Thermo chromatography software

•Pal/Leap Sampler PM and Repair

•Fluke Multimeter, Phase Separations Liquid Flow Meter, and Gas Flowmeter

•Chemstation Chromequest, Xcalibur, Chromelion, and Open Lab installation and diagnostic use

Contact this candidate