Steven Quinones

IT TRANSFORMATION, DELIVERY, PROGRAM, AND PROJECT MANAGEMENT

SUMMARY

Vision-driven Information Technology professional with a diverse and extensive background in IT Transformation, Program and Project Delivery Management in support of business initiatives involving application development, network infrastructure, data center migration, third party vendor risk management, audit, compliance, and governance in direct client facing roles. Consistently adding value to daily operations by building strategic partnerships with project sponsors / stakeholders, clients, vendors and staff, and ultimately exceeding business goals and objectives according to predefined implementation timelines and release schedules, while directing overall planning, scheduling, budget, and communication to project team members, and senior leadership.

AREAS of PROFICIENCY

Application Development (SDLC, Waterfall, Agile), Strategic Roadmap Planning, Enterprise Infrastructure Network Deployment / Rollout, Business Analysis / Consulting, Planning/Restructuring, Team Building, Negotiating Skills, Resource Management, Budgeting,

Web / Client Server Systems, Risk Mitigation, Merger and Acquisition Integration.

EXPERIENCE

Equal-Plus Consulting (Client: County of Gwinnett, Lawrenceville, GA) 1/2022 – Current

IT Program Manager – Business Strategic Services

Directed digital transformation efforts for The Department of Planning and Development Organization to streamline the intake and development of product feature functionality using Agile methodology.

Benefits realized include a significant increase in productivity from implementing the Agile framework structure using Jira with roadmaps defined, product backlogs identified, and introduced Epics, Stories, and Tasks that capture the requirements, benefits and level of effort of for all new feature development.

Implemented a program board that enables leadership and staff to see the development efforts the team is working on, what’s in progress, and done, and a release schedule that aligns to the Accela product roadmap that empowers the County of Gwinnett to build communities, attract and grow businesses, and deliver citizen services.

Introduced bi-weekly Sprint Demos to demonstrate to the business the functionality developed during the sprint and obtain business signoff and acceptance of the benefits and value delivered.

Introduced bi-weekly Sprint Planning sessions to plan upcoming development efforts and coordinate production releases with the outsourced vendor and internal IT organizations.

The Matlen Silver Group, Inc. (Client: Bank of America Corporation) 7/2021 – 1/1/2022

IT Portfolio Delivery Manager – Global Technology and Operations PMO

Manage IT Portfolio level initiatives for Large Commercial International, North America, and Asia Pacific Divisions requiring vendor management and implementation of bank products and services, including compliance, governance, and regulatory mandates.

Manage Project Scope, Timeline and Budget/Expenses; obtain and align resources to key project roles; establish clearly defined responsibilities and accountabilities.

Responsible for end-to-end management and delivery of a material change for a project of high complexity across multiple departments across multiple business units.

Manage, lead and direct the work efforts of resources that may be functionally aligned as part of the project and/or organizationally aligned as direct reports.

Responsible for the end-to-end integration of various work streams in order to deliver the intended project solution.

Primary point of contact for all IT portfolio level communications.

Deloitte Consulting Services (Client: TSYS) 5/2019 – 9/2019

Technology Delivery Service Manager Consultant PMO

Manage client transition roadmap from legacy systems to new e-commerce digital platform that provide customizable workflows and a case management system for Fortune 500 clients to deliver customer cardholder services such activation, account management, access control, balance transfer, payment management, and more.

Partner with Senior Leadership, Product Owners, Technology, Marketing User Experience, Help Desk, Training, Compliance, and Legal work streams to ensure successful integration and implementation of client banking, and payment solutions.

Lead transformation efforts to enable overall organization to leverage work group collaboration benefits of Microsoft Teams.

First Data Corporation 12/2016 – 9/2018

Sr. Program/Project Manager Global Business Solutions, Project & Portfolio Management PMO

IT Engagement Delivery Manager assigned to work with joint venture partners such as Bank of America Merchant Services, Wells Fargo, PNC, and others to deliver complex technology solutions involving revenue generating, and/or compliance related projects.

Initiatives include cyber fraud prevention, payment solutions involving cloud integration of Apple Pay, Google Wallet (API), Mastercard MasterPass (API), Global Card Expansion, and TransArmor (multi-layered security and compliance solution).

Cybersecurity and infrastructure technology risk assessments performed with core engineering architecture, privacy, firewalls, gateways, identity and access, mobile, crypto services, and other work streams for all initiatives to identify gaps and areas requiring improvement, compliance.

Program Manage Settlement Operations, and e-Commerce roadmaps. Manage client relationships, and align with IT project managers’ to assess overall health, schedules, issues, and risks while managing overall program cost, benefit plans, and budgets.

Lead PMO special projects, and re-engineering efforts to streamline efficiencies with internal work stream organizations, and offshore teams.

Accountable for delivering projects on time, while leading cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure.

The Proven Method (Client: The Home Depot) 5/2016 – 11/2016

Sr. Program / Project Manager PMO

Performed hybrid role of Product Owner, Program Manager, and Project Manager for $30 million dollar Salesforce transformation initiative involving three hundred thousand plus associates Home Depot Interiors (HDI).

Responsible for pilot launch of Salesforce Cloud call center operations, sales resource scheduling & routing, iPad integration (contract creation, quotes, and mobile payments), application development, vendor management (Salesforce, Avaya), enterprise infrastructure / cloud integration, telephony integration, virtual desktop integration, sales / field facing reporting, UAT testing, training activities, help desk support, overall program / project planning, stakeholder communication reporting depicting overall project health, timelines / milestones, issues, risks, gaps, escalation / resolution planning, and budget.

Participate and facilitate Agile Ceremonies, such as Stand-up, Grooming, and Retrospective sessions. Negotiates acceptance criteria for work results, release schedule, and accepts / rejects work of the team, while participating in technical release planning.

Implify, Inc. (Client: BBVA Compass) 1/2015 – 10/2015

Program/Project Manager PMO

Implemented a multi-million dollar fixed income processing support system with Broadridge Solutions for the BBVA Securities Inc., New York trading team consisting of migrating all BBVA Compass inventory positions, pending trades, and finance transaction balances to a global fixed income settlement platform (Impact), and implementing a front office finance trading platform (FinPro) to support repo trades.

The settlement platform supports processing of Latin American fixed income securities and booking of international equity securities. Integrated BBVA Compass back office functions with Broadridge Business Process Outsourcing (BPO) professional services organization leading to significant cost savings and streamlining of back office operations.

Capital One Financial Corporation 4/2011 – 01/2015

IT Manager, Network Delivery Management PMO

Manage internal and external enterprise network technology implementation lead engineering resources responsible for delivering enterprise infrastructure solutions to various lines of business. Implementation services included, but not limited to DNS, Appliance Load Balancing, Proxy, Capacity, Traffic, Security firewalls, XML, WAN routers and switches, Wireless, and third party vendor management.

Present dashboard results to senior leadership that reflect overall program health, current project status, financial assessment (budget vs actual), risks / risk mitigation, issues, contingency planning, and action plans.

Implemented projects that enabled the various lines of business, such as Digital Solutions, to introduce mobile solutions to customers for online banking transactions, deposits, loans, etcetera.

Proactively manage systems development, and enterprise infrastructure implementation efforts via the use of Software Development Life Cycle, and Agile methodologies.

Estimated work efforts, skills/resource requirements, develop project plans along with associated dependencies to meet program objectives.

Served as the senior member of the Portfolio & Delivery Management program management team responsible for technology divestiture related activities with buyer (Capital One) and seller (HSBC).

eBay – PayPal Financial Products Division 3/2007 – 7/2010

Sr. Program/Project Manager, IT Solutions Delivery PMO

Directed successful product delivery, management and implementation of financial products division new credit and debit product offerings involving partnering with product management, local/offshore engineering resources in a matrix environment, development of web applications, third party vendor application integration, user research/design, quality assurance, user acceptance testing, operations, and help desk support organizations.

Managed successful implementation of PayPal Plug-in project which enabled users to access cloud application and download a plug-in API to their Internet browser of choice in order to pay with PayPal anywhere MasterCard is accepted online. Strategic benefit for PayPal was to allow its portal users to use their accounts at merchant’s sites where PayPal was not accepted as a funding source, as the API plug-in generates a Secure Card number – a unique 16-digit number that can be used to debit funds directly from your PayPal account.

Responsible for financial products engineering and UED vertical roadmap planning activities to assess proper resource capacity and prioritization of debit and credit projects with business unit directors and IT senior management staff.

Directed weekly cross functional launch product readiness review meetings with senior management, product management, development, quality assurance, operations, UED (user interface, visual design, and content), information security, marketing, and outside vendors to identify product launch gating / blocking items and proactively drive issues to resolution while mitigating risks to schedule, scope, and budget.

Successful product delivery, management and implementation of financial systems division credit vendors integration with internal applications; collaborate with product management and vendors on test cases/plans success criteria, including scope of work, milestones, and timelines for user acceptance testing activities, and project signoff.

ADDITIONAL RELEVANT EXPERIENCE

Bank of America Corporation

Program/Project Manager, Consulting Systems Engineer (CSE) PMO

Coordinated relationships between technology and business units, while simultaneously directing all

technology projects, including cloud integration, for several business units, including Retail

Banking, Mortgage Services, Credit Services, Legal, and Systems Engineering functions.

Systems Management Specialists

Director, Project Management Office

Directed PMO related activities to establish standards, procedures and best practices for cloud integration, client delivery,

engineering (development, infrastructure), and help desk while aligning budgets and metrics with client SLA’s.

PROJECT MANAGEMENT TOOLKIT

Microsoft Project, Clarity, Visio, SharePoint, Slack, JIRA, Confluence, Microsoft Office, Teams

CERTIFICATIONS

Certificate in Data Communications and Computer Networks, Univ. of CA, Los Angeles (UCLA)

Certified Agile Product Owner (CSPO), Scrum Master (CSM), and Project Manager (SCPM)

Certificate in Scheduling and Cost Control (PMI Certified), George Washington University (GWU)

Certificate in Managing Information Technology Projects (PMI Certified), George Washington University (GWU)

Certificate in Managing Business Process Improvement Projects (PMI Certified), University of California Irvine (UCI)

Certificate in Assertiveness Skills for Business Professionals, Stanford University

Certificate in Management, Leadership, & Team Building in the Project & Program Environment (PMI Certified) - University of California Irvine (UCI)

Certificate in Consulting Skills for Information Processing Professionals - Ouellette & Associates

EDUCATION

Marymount California University

ADDITIONAL LANGUAGE PROFICIENCY

Spanish: Fluent in speech, high level of comprehension ability, intermediate levels of reading and writing ability

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