Administrative Assistant Customer Service

Shadeya Ivy

**** **** ******, ***. ** Philadelphia, PA 19124 267-***-**** *****@*******.******.***

trained administrative assistant

Dependable, friendly administrative assistant with 3+ years’ experience in cross-industry settings including higher education, government, and talent acquisition and placement. Strong customer service orientation. Expertise Microsoft Word, Excel, and PowerPoint.

Education

DeVry University, Philadelphia, PA

Master’s in Information Systems Management June 2022

Peirce College, Philadelphia, PA

Bachelor of Science, Information Technology June 2020

Community College of Philadelphia, Philadelphia, PA

Associate of Science, Computer Information Systems May 2014

Proficiency Certificate, Office Administration May 2014

Certificates

Food Certification for the National Registry of Food Safety Professionals (Certified Food Safety Manager)

Food Certification for the City of Philadelphia and the Department of Health for Food Safety

Professional Experience

Wawa Store #8082, Media, PA

Customer Service Associate September 2019 – present

Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner.

Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Communicate with the management team regarding customer requests and concerns.

Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines.

Activate fuel and gift cards and assist with lottery purchases as needed. 4. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco.

Wawa Store #240, Philadelphia, PA

Night Supervisor Dec. 2014 – September 2019

Provide friendly, accurate customer service for over 100 customers/day by proactive resolving issues and providing cashier services

Count inventory and create reports to support management in tracking supplies

Ensure health and hygiene standards are consistently met, in accordance with FSRA guidelines

The Boys and Girls Club, Philadelphia,PA July 2017- August 2017

Youth Mentor

The mission of Boys & Girls Clubs of Philadelphia is to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. A Boys & Girls Club provides:

A safe place to learn and grow

Ongoing relationships with caring, adult professionals

Life-enhancing programs and character development experiences

Hope and opportunity

Amazon, Logan township, NJ

Warehouse Associate October 2017- January 2020

I was Responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock and other.

Walmart, Warrington, PA

Cashier Mar. 2016 – Sept. 2016

Provided comprehensive customer service for approximately 120 customers/hour; managed inventory and stock; re shelved unsold materials; assisted manager with cash drops and inventory management

Philadelphia Unemployment Project, Philadelphia, PA

Administrative Assistant (Volunteer) Sept. 2013 – Jun. 2015

Provided administrative support for high-volume office serving individuals from throughout the Philadelphia region seeking jobs, housing supports, and city services

Perform front-desk duties by receiving guests, screening phone calls, and performing data entry.

Provided one-on-one computer support and training for clients

Community College of Philadelphia, Philadelphia, PA

Administrative Assistant, Office of Records/Registrar’s Office Sept. 2009 – Apr. 2014

Provided support for students through the class registration process

Maintained accurate, up-to-date records by scanning and cross-referencing transcripts, academic records, registration eligibility, and transfer applications

Payne Catering, Bensalem, PA

Server and Cook Jun. 2009 – Jul. 2013

Assisted in food preparation and all aspects of cooking, providing an excellent dining experience for patrons and customers.

PRWT Services, Philadelphia, PA

Administrative Intern Jul. 2009 – Aug. 2009

Scheduled appointments for 5 full-time staff members to meet with representatives from corporate clients including Google and Vanguard

Facilitated effective communication by answering phones and screening calls

Designed and executed research on the history of office-based technologies

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