Summary of

Qualifications

Information Technology professional with a diverse background in

domestic and international business. Strong skills in Software Applications and IT Infrastructure design, implementation, project management, budgeting, cost reduction, vendor management and operational optimization and process improvement with a big-picture mindset to conceptualize fit for purpose technologies to empower the business. Dedicated to creating a team driven environment and leadership by example.

Professional

Experience

10/2016 – 07/2022 Life Extension, Inc Fort Lauderdale, FL Director of Technology

Oversee the company’s Technology; software applications, enterprise infrastructure environments, datacenters and disaster preparedness and recovery plan. Responsible for the overall planning, budgeting and execution of applications, networking, monitoring, data security, data protection and compliance. Direct the Technology team of engineers and Service Desk technicians that are responsible for applications and system implementations, maintenance and support for Contact Center system that support business operations, eCommerce infrastructure systems and applications to support Backoffice business systems. Engineering team consists of Network Engineering – datacenters, switches, routers, firewall and more. Systems Engineering – Microsoft Windows servers, active directory, exchange email, Office 365, Azure and business specific applications. Infrastructure Engineering – Virtualized server environment, storage network, data replication for disaster recovery. Voice Engineer – Avaya phone system with high availability and redundancy and related Contact Center applications. Database administration – Microsoft SQL, high-availability, clustered and replication for backup and disaster recovery.

Upon my arrival to the company, management needed my focus on stabilizing the systems and technology in use that was causing disruption to the business due to failing systems and lack of planning and execution. There was also a need for stronger leadership and direction for the engineering staff. Worked to identify trouble areas and stabilize the environment by motivating staff and partnering with key vendors to put solutions in place while also developing a technology roadmap to improve systems, processes, and procedures for long-term success. Through this process it was possible to renegotiate with vendors and partner relationships to improve contracts and service agreement terms to save the company over 200K in the first year of employment, effectively offsetting my first-year compensation. Subsequent years were focused on improving processes, personal development for staff and implementing better performing and more secure systems based on priorities and business needs. 01/2003 – 7/2016 GEO Group, Inc Boca Raton, FL

Fred Ramon

954-***-****

advgg5@r.postjobfree.com

Based in South Florida

Vice President, Chief Information Officer

Provide global guidance and leadership for all Management Information Systems for this $2+ billion multinational corporation. Responsible for the overall planning, design, implementation, management and security of Information Systems within the organization. Established appropriate company policies, procedures and standards to assure compliance and compatibility of information systems and technology. Ensure that information, resources and best practices are shared among the business units and that the Information Technology assets are providing the desired level of value to the business. Oversee the auditing process that identify, document, evaluate and test the internal controls to ensure compliance with Sarbanes-Oxley. Develop, maintain and oversee ongoing Change Control and Disaster Recovery plans and procedures. Established Executive Steering Committee and Project Management Office (PMO) to provide visibility into business needs of technology. Committee responsible for vetting business cases for cost benefit, resource allocation and approval. PMO is responsible for tracking projects and resources and reporting outcomes to management. Direct experienced and skilled Information System professionals within the enterprise. Global Information Systems staff of over 100 includes corporate IT staff, regional IT directors and facility field technology specialists in over 120 locations.

Impact projects: Developed and implemented global ERP system, global intranet for customer tracking and detailed reporting system, daily census/facility reporting, Inmate Tracking System including Transportation and Medical modules, Help Desk and Change Control Systems and Kronos Time & Attendance integrated with TeleStaff, Hyperion HFM, Planning and Reporting, Food Service System, Enterprise Maintenance System, Google Apps for Work and many cloud based system implementations to meet the demands of the aggressive company growth. Designed and built data centers in US, UK and Australia with connectivity back to US headquarters for redundancy. Lead systems integrations and consolidations for major company acquisitions of: Correctional Service Corporation, CentraCore Properties Trust, Just Care, Inc., Cornell Companies, BI Incorporated. 05/98 – 01/2003 Sports Authority, Inc Ft Lauderdale, FL Director, Information Technology

Strategic IT project planning including cost analysis, ROI, network and systems design, implementation, support and maintenance. Operational budgetary responsibilities and control of Network Operations, PC Support, Content Networking, Store and Distribution Center Technology. Responsible for design and implementation of systems to support business objectives;

• Implemented Trade Allowance Management system for the Finance group to more effectively and efficiently organize, track and claim trade allowance funds offered by manufacturers. Savings of over $1,000,000 per year.

• Implemented Vendor Compliance system resulting in $2,000,000 in vendor reimbursements per year.

• Improved company-wide network performance, capacity and stability by migrating network servers to an Enterprise Storage Area Network.

• Partnered with the Loss Prevention group to install a point of sale audit tool resulting in recovery of funds in excess of $500,000 per year.

• Implemented Internet Content Filtering system to proactively block non- business Internet activity in accordance with company e-mail and Internet policy.

• Converted remote employees from direct dial-up connections to VPN Internet connections. This increased productivity by allowing access to more network applications and saved $60,000 per year on long distance charges.

• Implemented store data collection system. Increased speed of daily sales data processing and timely distribution of sales information to Operations and Executive Management.

• Served on implementation team for Merchandising Planogram system which automates product placement and inventory replenishment based on store demographics.

• Migrated company e-mail systems from NT platform to AS/400 platform to improve stability and scalability.

• Implemented Internet based e-mail system, improving employee access to company e-mail from home and while traveling.

• Implemented B2B data communications system to facilitate merchandise purchase orders to vendors.

• Implemented data communication system for in-house Advertising group to transport large image files to Advertising Production companies, resulting in increased productivity and significant annual savings in shipping and media costs.

• Secured and maintained company Internet Domain registries to correspond with legal Trade and Service Marks.

05/97 – 05/98 Sunglass Hut International Coral Gables, FL Manager, Network Applications

Provide support of all Novell and NT Server based applications. Installed, configured, upgraded, documented and trained. Project leader for several emerging technology systems and applications.

• Implemented and supported several enterprise applications, including an exception based reporting system for Loss Prevention and Cash Management departments. This lead to allowing the corporate headquarters and regional Loss Prevention Managers to connect to the reporting system from laptop computers with dial-up access utilizing NT- RAS network connectivity. The XBR server was configured to download data from the AS400 and post raw sales data from all store POS systems into an MS-SQL database system that is queried by clients through a PowerBuilder interface.

• Managed corporate Internet site www.sunglasshut.com by updating information on an MS-IIS system and an MS-SQL Server using an ODBC connection through MS Access, HTML programming, and visual design with Adobe PhotoShop. Developed web site tracking statistics reports. This process was managed entirely by a third party web host company until I transitioned the site to be hosted and managed completely in-house.

• Managed all phases of electronic commerce system development from design to implementation on an MS-IIS system with automated integration into an existing fulfillment system at the company distribution center in McDonough, GA.

• Served on Lotus Notes implementation team for Sunglass Hut. Responsible for remote connectivity utilizing the Internet as the vehicle and Check Point FireWall-1 for network security supporting 200 plus field users. Additionally, responsible as lead person for migrating corporate headquarters to Lotus Notes.

• Provide technical assistance to all regional offices, distribution center, UK office and Australia office.

1994-1997 Blockbuster Entertainment Ft. Lauderdale, FL Manager, International Systems

Provided support for new and existing POS systems in ten countries. Organized training for IS Managers of each market and served as their first line of support.

• Developed and implemented training programs for new IS Managers, resulting in successful establishment of seven new International franchise markets in 1- years.

• Coordinated major software upgrades.

• Implemented international e-mail system in Latin America division cutting communication time and cost.

1989–1994 Blockbuster Entertainment Dallas, TX

Computer Support Supervisor

Supervised staff of ten (10) support analysts. Maintained technical support documentation and utilities for store system support group that provided assistance to 3,500 domestic stores and backup support for 1,200 international stores.

• Recognized by management for creating positive change in staff, resulting in most productive technical support shift.

• Established support center in London office by installing applications, network infrastructure for hardware and software support systems. Trained five-person team to support 800+ stores throughout United Kingdom.

1986–1989 Blockbuster Entertainment San Antonio, TX Store Manager/New Store Coordinator

Managed super-store with annual revenue in excess of $1,000,000. Responsible for managing staff, cash control, inventory control, payroll, budgeting and store maintenance.

New Store Coordinator position was created for experienced managers to facilitate new store openings.

Education:

San Antonio College

B.S., Computer Science and Electrical Engineering

Volunteer:

Disaster Relief Volunteer, Service International, Inc. 2013 Disaster and Humanitarian Relief – Built shelters for families who lost their homes to a major tornado.

Board of Directors/Vice President and Volunteer Secretary West Broward Performance Ensemble Boosters, Inc. Jul 2017 - Jun 2021 Working with a team of dedicated parents, educators, administrative staff and students to manage and facilitate funding, donations, events, shows, competitions and volunteer coordination for this award-winning 5A competition performance ensemble and music program. Security Clearance - Broward County Public Schools: Level 2 2017 FMBC 4-A State Champions

2018 FMBC 5-A 3rd Place State

2019 FMBC 5-A Grand Champions

2020-2021 Only Broward School authorized by the School Board to perform a live show during the pandemic - with no incidents, quarantines, or infections of our students.

Board of Directors/Treasuer – West Broward Chorus Booster Club, Jul 2021

– Present

Member – West Broward Performing Arts Booster Club, Jul 2021 – Present

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